So, you're ready to cancel Polsat. Established back in 1992, this Polish satellite provider has been a staple for everything from news to sports. Maybe you signed up just to watch the Polish national volleyball team dominate, but now the season's over and the bill keeps coming. It happens. This guide covers canceling on your desktop, since their mobile app isn't really built for account management. With plans ranging from about $8 to $30 a month, you can save up to $360 a year by cutting the cord. Let's get this done and stop the charges.
How to Cancel Polsat Subscription on Desktop
Canceling Polsat online is, honestly, a bit of a pain. It's not a simple one-click process. You're basically sending a formal request through their portal. Be prepared to navigate a site that might not be fully translated to English.
1 Log into Your Account
First, head over to the Polsat Box website and find the login button. It's usually at the top right. You'll need your account number or login details. Good luck remembering those.
2 Find the Account Management Section
This is where it gets tricky. You're looking for a section called 'Moje konto' (My Account) or 'Umowy i dane' (Contracts and Data). It's not always obvious. I had to click around for a few minutes before I found it.
3 Locate the Cancellation Form or Option
Unlike modern streaming services, you probably won't find a big, friendly 'Cancel' button. Instead, look for an option like 'Rezygnacja z umowy' (Resignation from the contract) or a contact form. They often bury this stuff.
4 Submit Your Cancellation Request
You'll likely need to fill out a form stating your intention to cancel. Make sure you specify you want to cancel at the end of your contract period to avoid early termination fees. They will almost certainly try to get you to call them instead.
5 Get Confirmation
Don't just close the tab. Wait for a confirmation message on the screen or, more importantly, an email confirming they received your request. As of early 2024, some users reported the page timed out and they had to do it all over again. So annoying.
Cancel Polsat Subscription with phone
Calling is often the most direct way, but be ready for a long conversation. The customer service number from abroad is +48 222 127 222. Their hours are typically standard Polish business hours, so mind the time difference. Expect the representative to try and convince you to stay with a special offer. Just be firm.
Cancel Polsat Subscription with email
You can send an email to kontakt@polsatbox.pl. State your full name, address, and account number clearly. Write that you wish to terminate your agreement at the end of the current billing period. Don't expect a quick reply; it could take several business days.
Before you cancel, know this: Polsat operates on fixed-term contracts. If you cancel early, you will likely face a hefty termination fee based on the discounts you received. They generally do not offer refunds for partial months. Your personal data should be handled according to GDPR, but don't expect them to just delete everything immediately. There's no option to just 'pause' a satellite TV contract.
Polsat Plans and Pricing 2025
| Plan Name | Monthly Price (USD) | Details |
|---|---|---|
| Pakiet S | ~$8 | The most basic package. You get over 50 channels, mostly Polish public broadcasting and essentials. Good if you just need the basics. |
| Pakiet M | ~$15 | A solid middle ground. This adds popular movie channels, sports (like Polsat Sport), and kids' programming to the S package, totaling over 70 channels. |
| Pakiet L | ~$28 | The full experience. You get everything in the M package plus premium channels like HBO, Cinemax, and Eleven Sports, for a total of over 130 channels. |
Frequently Asked Questions about Polsat
Can I unsubscribe from Polsat anytime?
Can I get a refund from Polsat if I forgot to cancel?
How do I know my Polsat subscription is cancelled?
How long does it take for Polsat to cancel?
What else should I know before I cancel my Polsat subscription?
How do I raise a complaint to Polsat?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
