Polsat

How to Contact Polsat Customer Service

Trying to get in touch with Polsat can feel like a real headache, especially when you're dealing with frustrating issues like billing disputes or trying to figure out how to cancel a subscription, which many users online seem to struggle with. Whether you're trying to sort out your account so you don't miss the next big UEFA Champions League match or just need some technical help, there are a few ways to reach them. You can try calling them, sending an email, or even reaching out through their social media profiles on Facebook. For most account-related tasks, your best starting point is their official website. Visit Polsat at polsatbox.pl to get started.

Published on 25 Jul, 2025
Olivia Harper, Content Manager
8 min read

Different Ways to Contact Polsat

Contact Method Details & Availability Best for...
Phone +48 222 127 222 (Hours: 8:00-21:00 CET) Urgent issues, technical support
Online Contact Form Accessible via the Polsat Box website Documented, non-urgent issues like billing questions
Social Media Facebook Quick questions, public feedback
Self-Service Portal Online account (e-BOK) Managing your account, changing packages, viewing bills

Customer Support Channels

a. 📞 Phone Support

Note: Calling from the US will incur international charges. The support is in Polish.

Department Phone Number Hours (Timezone)
Main Support +48 222 127 222 8:00 - 21:00 (CET)
Billing +48 222 127 222 (Select from menu) 8:00 - 21:00 (CET)

b. 📧 Email Support

Polsat primarily uses a contact form on their website for email-like communication. This ensures inquiries are routed correctly.

Purpose Email Notes
General Inquiries kontakt@polsatbox.pl Response can take several business days. The web form is often faster.

c. 💬 Live Chat or Website Bot

Polsat does not offer a traditional live chat for non-customers. Instead, they have a comprehensive self-service portal called e-BOK (Elektroniczne Biuro Obsługi Klienta).

  • Where to access: Log in to your account at the Polsat Box website.
  • Types of problems it handles: You can view bills, check your usage, change your TV package, and manage your personal data.
  • Escalation: The portal does not escalate to humans. For further help, you must use the contact form or call them.

d. 📱 In-App Support

Support within the Polsat Box Go app is limited.

  • Platform: iOS, Android.
  • Steps to contact support: The 'Help' or 'Contact' section in the app typically redirects you to the main Polsat Box website or provides the main support phone number.

⏱️ Estimated Response Times from Polsat

Method Expected Wait Time
Phone 5-45 minutes
Email / Contact Form 2-5 business days
Chat Not Available
App Not Available (redirects to phone/email)

🔍 Tips to Reach Support Faster from Polsat

  • Call during Polish off-peak hours. Try between 14:00-16:00 CET, which is early morning in the US.
  • Use the e-BOK self-service portal for anything you can do yourself, like changing a package. It's much faster.
  • Have all your account information ready before you call. Don't get caught searching for numbers while on the line.

Before You Call: What to Have Ready

Look, don't waste your time on hold just to be told you're missing information. Before you even dial, make sure you have your account number (numer konta) and the PESEL number used to sign up. Trust me, they will ask for it. If you're calling about a technical problem, they'll probably ask for the serial number on your set-top box (dekoder), so have that handy too.

Where to Quickly Solve Problems with Polsat

Here's a breakdown of the best ways to handle common problems.

If Your Problem Is... The Best Contact Method Is... Pro Tip
A Billing Error Phone Support (+48 222 127 222) Have the specific bill date and amount ready. Phone agents are best equipped to handle financial disputes immediately.
Technical Glitches / Box Not Working Phone Support Be in front of your TV. They will ask you to perform a reset or check cables, so being there saves a lot of time.
Cancelling Your Subscription Formal Written Letter (Wypowiedzenie) This is a major frustration. Polish contracts often require a formal letter sent by post. Call first to confirm the exact procedure and address, but do not rely on a phone call to cancel.
Changing Your TV Package Online Self-Service (e-BOK) This is the fastest method by far. Log into your account and you can add or remove packages yourself without talking to anyone.

Frequently Asked Questions about Polsat Customer Service

What's the fastest way to contact Polsat?
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What's the quickest way to cancel a subscription with Polsat?
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Do I need a PESEL number to talk to support?
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Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

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