Trying to contact MUBI can feel a bit like finding a hidden gem in their film library, sometimes straightforward, sometimes not. Whether you're caught in a billing dispute, struggling with technical support to stream the latest buzzed-about film like 'How to Have Sex', or just trying to figure out how to cancel your subscription, getting help is key. Many users on sites like Trustpilot mention frustrations with canceling and getting timely replies. Your main ways to get in touch are through their official website's contact form and their social media channels on X (formerly Twitter), Facebook, and Instagram. For most issues, you'll need to start at the official MUBI site.
Different Ways to contact MUBI
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Contact Form | [email protected] or via online form | All inquiries, billing questions, technical support |
| Social Media | @mubi on X (formerly Twitter) | Public feedback, not ideal for urgent account issues |
| Help Center | Self-service via MUBI website | Finding answers to common questions instantly |
Customer Support Channels
Getting in touch with MUBI is a bit different from other streaming services. They lean heavily on email, so don't go looking for a phone number.
📞 Phone Support
As of 2024, MUBI does not offer a public customer support phone number. It's a bit of a letdown, but their email support is where you need to go.
📧 Email Support
This is their main channel. All roads lead here.
| Purpose | Email / Form | Notes |
|---|---|---|
| General Support | MUBI Contact Form | This form sends a message to their support team. Expect a response in 1-3 business days. |
| Direct Email | [email protected] | Same as the contact form, but some people prefer sending a direct email. |
💬 Live Chat or Website Bot
MUBI does not currently offer a live chat feature. You won't find a little chat bubble popping up on their site. Any support query has to go through their email system.
📱 In-App Support
You can get help through the app, but it just redirects you to the same system.
- Platforms: iOS, Android, Roku, etc.
- Steps to contact: Navigate to your Account or Settings section within the app. Look for a 'Help' or 'Contact Us' link. Tapping this will typically open the contact form on their website in a browser.
Estimated Response Times from MUBI
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 24 - 72 business hours |
| In-App Support | 24 - 72 business hours (redirects to email) |
| Social Media | Varies; not a guaranteed support channel |
Tips to Reach Support Faster from MUBI
- Be incredibly detailed in your first message. State the movie, the device you're using, and exactly what's going wrong. The less back-and-forth, the better.
- Use a clear subject line. Something like "Billing Issue: Incorrect Charge on [Date]" is better than "Help!!".
- Always use the email address associated with your MUBI account. They use it to look you up, and using a different one just causes delays.
- Attach screenshots. If you're seeing an error code or a weird glitch, a picture is worth a thousand words and can save you a follow-up email.
Before You Call: What to Have Ready
Okay, so you can't call, but don't hit 'send' on that email just yet. To avoid a chain of annoying clarification emails, have this stuff ready.
- The email you signed up with. This is the most important thing. It's how they find your account.
- A clear, simple description of the problem. What happened? What did you expect to happen? What device are you on?
- The date and amount of the charge if it's a billing problem. For that surprise $12.99 charge, have the exact date from your bank statement handy.
- The name of the film or series you're having trouble with. Don't just say 'the movie isn't working'. They have a lot of movies.
Where to Quickly Solve Problems with MUBI
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An unexpected billing charge | Email ([email protected]) | Include the charge date and the last four digits of your card. This helps them locate the transaction faster. |
| A movie is buffering or won't play | Help Center (Self-Service) | Check their device requirements and your internet speed first. It's almost always one of those two things. |
| You forgot your password | Password Reset on Website | This is fully automated and instant. Contacting support for this is a total waste of your time. |
| You want to cancel your subscription | Your Account Settings (Self-Service) | You must do this yourself through the website. Support cannot process cancellation requests sent via email. |
Additional Helpful Links for MUBI
How Pine AI Can Help You Save Time Contacting MUBI
Tired of digging through menus and waiting for support emails just to cancel a subscription? Pine AI handles your MUBI cancellation for you. It's fast, secure, and saves you the headache of remembering to cancel before the next billing cycle. Let us deal with it so you can get back to watching great films. Connect your accounts and cancel MUBI in a few clicks.
Frequently Asked Questions about MUBI
What's the fastest way to contact MUBI?
How do I file a complaint about MUBI?
Where can I find my account detail number for MUBI?
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What's the quickest way to cancel a subscription with MUBI?
Is there a special email for complaints to MUBI?
Why can't I watch a certain movie on MUBI anymore?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
