MUBI is a curated streaming service known for indie films, international cinema, and festival favorites, and it has built a devoted following among serious movie fans. With MUBI's 2025 expansion into more original programming generating buzz on film forums and Letterboxd communities, more subscribers than ever are reaching out to support. The most common complaints, based on Trustpilot reviews and PissedConsumer reports, involve subscription billing errors and streaming playback issues. MUBI holds a 1.4-star rating on Trustpilot across roughly 400 reviews, and PissedConsumer users frequently flag account access problems. Contact options include email, a help center, social media, and in-app support. Visit MUBI at https://mubi.com.
MUBI keeps its support options fairly lean compared to larger streaming platforms. No phone line is publicly listed, and live chat is not available as a real-time channel. Here is what is confirmed and available:
| Contact Method |
Details & Availability |
Best For |
| Email / Help Form |
support@mubi.com or via help.mubi.com |
Billing disputes, account issues, formal complaints |
| Help Center |
help.mubi.com |
Self-service, FAQs, password resets, cancellations |
| In-App Support |
Available on iOS and Android via Settings |
Technical issues, account questions |
| Social Media (X/Twitter) |
@MUBIhelp on X (Twitter) |
Quick public responses, escalation nudges |
| Social Media (Facebook) |
facebook.com/mubi |
General inquiries, community visibility |
Note: MUBI does not publish a public customer service phone number. If you encounter a third-party site listing a MUBI phone number, treat it with caution. Email and the help center are the primary verified channels.
Each verified channel is broken down below with step-by-step guidance so you are not guessing when you get there.
Estimated Response Times from MUBI
| Contact Method |
Expected Wait Time |
| Email / Help Form |
2 to 5 business days |
| Help Center (self-service) |
Immediate |
| In-App Support Form |
2 to 4 business days |
| Social Media (X @MUBIhelp) |
24 to 48 hours (business days) |
| Phone |
Not available |
Patterns worth knowing: MUBI's support team is smaller than those at major US streaming platforms, and that shows in response times. Email tickets submitted on Fridays or over the weekend often sit until Monday. If you are dealing with an active billing charge you want reversed, send your email early in the week and follow up on X if you have not heard back in three business days. Users on PissedConsumer have noted that responses can feel templated at first, so being specific in your initial message reduces the back-and-forth.
Do not waste your first message going back and forth over basic details. Have this ready before you reach out:
- Your registered email address. This is how MUBI identifies your account. If you signed up through Apple or Google, know which one you used.
- The date and amount of the charge in question. Pull up your bank or PayPal statement before you write the email. Saying "I was charged recently" will slow everything down.
- Your subscription plan and billing cycle. Know whether you are on a monthly or annual plan and when your renewal date is. This is in your account settings at mubi.com/account.
- Any error messages or screenshots. If it is a technical issue, copy the exact error text or take a screenshot. Pasting an error code into an email is far more useful than describing it from memory.
- Your device and browser details. For playback issues, MUBI support will ask what device you are on (iPhone, Roku, browser, etc.) and what version of the app you are running. Check before you write.
Tips to Reach MUBI Support Faster
- Email early in the week. Monday and Tuesday submissions tend to get faster responses than anything sent Thursday afternoon or later. Weekend tickets pile up.
- Be specific in your subject line. "Billing issue" gets triaged slower than "Duplicate charge on March 10, 2026 - $10.99." Specificity signals urgency and reduces the need for follow-up questions.
- Use @MUBIhelp on X as a backup. If your email has been sitting for more than three business days, a polite public tweet or DM to @MUBIhelp often gets a faster acknowledgment. It is not a workaround, it is a legitimate escalation path.
- Try the Help Center before emailing. A large portion of MUBI complaints on Trustpilot involve issues that are actually self-solvable through help.mubi.com. Cancellations, password resets, and device issues are all documented there. Solving it yourself takes five minutes instead of five days.
- Mention your timeline clearly. If you are disputing a charge and your bank's dispute window is closing, say that in your email. Support teams prioritize time-sensitive requests when the urgency is stated plainly.
- Desktop versus mobile for the help form: Submitting a support request through the Help Center on desktop gives you more room to attach files and write a detailed description. The mobile form works, but it is more limited.
Where to Quickly Solve Common MUBI Problems
| If Your Problem Is... |
The Best Contact Method Is... |
Pro Tip |
| A billing error or unexpected charge |
Email support@mubi.com |
Include the exact charge date and amount in the subject line. Billing disputes handled via email create a written record. |
| Technical glitch or playback error |
Help Center or In-App Support |
Search help.mubi.com first. If the article does not fix it, submit the in-app form with your device details and error message. |
| Can't log in or need a password reset |
Help Center (self-service) |
Go to mubi.com and use "Forgot Password." Only escalate to email if the reset email never arrives after 15 minutes. |
| Subscription not canceling properly |
Help Center, then email |
MUBI's cancellation steps are documented at help.mubi.com. If the button is broken or the cancellation does not confirm, email immediately with a screenshot. |
| Account access after signing up via Apple or Google |
Email support |
This is a known friction point. Specify in your email whether you used "Sign in with Apple" or Google, as the account recovery process differs. |
| Slow or no response from support |
@MUBIhelp on X |
A public tweet or DM to @MUBIhelp after 3 or more business days of silence tends to move things along. |
Additional Helpful Links for MUBI
- Help Center: https://help.mubi.com
- Submit a Support Request: https://help.mubi.com/hc/en-us/requests/new
- Account and Billing Settings: https://mubi.com/account
- MUBI on X (Support): https://twitter.com/MUBIhelp
- Download the App (iOS): https://apps.apple.com/app/mubi/id626148774
- Download the App (Android): https://play.google.com/store/apps/details?id=com.mubi
- Cancel Subscription Guide: How to cancel MUBI
