Trying to contact MUBI can feel a bit like finding a hidden gem in their film library, sometimes straightforward, sometimes not. Whether you're caught in a billing dispute, struggling with technical support to stream the latest buzzed-about film like 'How to Have Sex', or just trying to figure out how to cancel your subscription, getting help is key. Many users on sites like Trustpilot mention frustrations with canceling and getting timely replies. Your main ways to get in touch are through their official website's contact form and their social media channels on X (formerly Twitter), Facebook, and Instagram. For most issues, you'll need to start at the official MUBI site.
Different Ways to Contact MUBI
MUBI keeps its contact options streamlined. Unlike other services, you won't find a public phone number or a constant live chat window. They funnel most inquiries through a single, dedicated channel to keep things organized. Here’s the breakdown.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Web Form | Accessed via the Help Center, available 24/7 | General inquiries, billing questions, technical support, formal complaints |
| Social Media | Direct Messages on X (@mubi), Facebook, Instagram | Quick questions, public feedback, when you're not getting a response via email |
| Help Center | MUBI Help Center | Instantly solving common problems yourself (e.g., password reset, device setup) |
Customer Support Channels
MUBI primarily relies on its web form and help center. Finding a direct phone number or live chat is not currently an option, which can be frustrating if you have an urgent issue.
📧 Email Support (via Web Form)
This is their main support channel. You submit a request, and it creates a ticket for their team.
- Where to access: MUBI Contact Form
- Steps to access: Go to the Help Center, scroll to the bottom, and click "Contact Support."
- Notes: This is the most reliable way to get a detailed response for account-specific issues.
| Purpose | Notes | |
|---|---|---|
| General Support | Via Web Form | Average response time is 1-3 business days, according to user reports. |
📱 Social Media Support
You can also try reaching out via their social media accounts. It's more public, but sometimes gets a faster, more general response.
⏱️ Estimated Response Times from MUBI
Patience is key here. Since MUBI doesn't offer instant support channels like phone or live chat, you should expect a bit of a wait.
| Method | Expected Wait Time |
|---|---|
| Email / Web Form | 1–3 business days |
| Social Media | 24–48 hours |
| App | N/A |
| Chat | N/A |
🔍 Tips to Reach Support Faster from MUBI
- Be Specific in Your First Message: Include your account email, the device you're using, and a clear description of the problem. The more info they have, the fewer back-and-forth emails you'll need.
- Use the Help Center First: For common issues like password resets or device activation, the self-service articles are genuinely faster.
- Follow Up on the Same Email Thread: If you don't hear back, reply to your original confirmation email instead of submitting a new ticket. This keeps your entire history in one place for the support agent.
Before You Contact: What to Have Ready
Don't waste your time. Before you even open that contact form, make sure you have your account information ready. Trust me, they will ask for it.
- The email you signed up with: This is your primary identifier since they don't use account numbers.
- A clear description of the issue: Know what you're going to write. If it's a technical problem, write down the exact error message.
- Your most recent bill information: If it's a billing dispute, have the date and amount of the charge from your bank statement handy.
Where to Quickly Solve Problems with MUBI
Here's a quick guide to getting the right help for the most common MUBI headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unrecognized Charge | Email / Web Form | Be extremely specific. Provide the date, the amount, and the last 4 digits of the card charged. This is the only channel that can process refunds. |
| Technical Glitches / App Not Working | Help Center, then Web Form | Check the Help Center first for your device (e.g., Roku, Apple TV). If that fails, use the web form and mention the exact steps you already took. |
| How to Cancel Your Subscription | Your Account Settings (Self-Service) | This is always faster to do yourself. Only contact support if the button literally isn't working, and take a screenshot as proof. |
| Filing a Formal Complaint | Email / Web Form | Use a clear subject line like "Formal Complaint Regarding Billing." State the outcome you want (e.g., a refund, an apology). This creates a written record. |
Additional Helpful Links for MUBI
For additional resources, check out the following official links from MUBI.
- MUBI Help Center
- Log in to Your Account
- MUBI Cancellation Page (must be logged in)
- MUBI's Official Blog (Notebook)
Frequently Asked Questions about MUBI Customer Service
What's the fastest way to contact MUBI?
How do I file a complaint about MUBI?
Where can I find my account detail number for MUBI?
How long does it take for MUBI to get back to me?
What's the quickest way to cancel a subscription with MUBI?
How do I raise a complaint to MUBI?
Why can't I find a movie that was just on MUBI?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
