Trying to contact Geoguessr can feel like being dropped in the middle of nowhere with no clues, which is ironic. Whether you're dealing with common frustrations people mention online, like billing disputes or trouble cancelling a subscription that just won't go away, getting help shouldn't be a mystery game. The main ways to reach them are through their online help form and social media. It's a bit of a bummer they don't have a phone number. With the game blowing up on Twitch and TikTok thanks to creators like Rainbolt, you'd think they'd have more support options. For now, your best starting point is always their official site: Visit Geoguessr.
Different Ways to Contact Geoguessr
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Help Center Form | Submit a Request (Email) | Detailed account issues, billing problems, and technical support. |
| Social Media | X/Twitter: @geoguessr | Quick questions or getting public attention for an issue. |
| Help Center | Geoguessr Support Page | Finding answers to common questions yourself without waiting. |
| Discord Server | Official Geoguessr Discord | Community help and asking other players for advice. |
Customer Support Channels
Geoguessr keeps its support channels pretty streamlined, which means you don't have many options. Here’s the breakdown of what is, and isn't, available.
a. 📞 Phone Support
Geoguessr does not offer any phone support. You won't find a customer service number listed on their website, so your only options are digital.
b. 📧 Email Support
This is their main channel, but you don't email them directly. You have to go through their help center form.
| Purpose | Notes | |
|---|---|---|
| General & Technical Support | Submit a Request via Help Center | This is the primary method. Expect a response in 1–3 business days. |
| Billing Issues | Submit a Request via Help Center | Make sure to select the correct category on the form for faster routing. |
c. 💬 Live Chat or Website Bot
There is no live chat feature or automated bot on the Geoguessr website for support inquiries. The search bar in their help center is the closest thing, but it only pulls up articles, it doesn't connect you to a person.
d. 📱 In-App Support
Support within the iOS and Android apps also directs you back to the website's help center.
- Open the Geoguessr app.
- Go to your Profile.
- Tap on Settings (the gear icon).
- Scroll down and select 'Help Center'.
- This will open their support website where you can search for articles or submit a request.
⏱️ Estimated Response Times from Geoguessr
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| Email (Help Center Form) | 1–3 business days |
| Chat | Not Available |
| App (redirects to email) | 1–3 business days |
🔍 Tips to Reach Support Faster from Geoguessr
Since you can't call, getting a fast response depends on how well you write your support ticket.
- Be incredibly specific in the subject line. Instead of "Problem," write "Billing Error on Pro Subscription Renewal."
- Include your account details upfront. Always provide your Geoguessr username and the email address associated with the account.
- Attach screenshots. A picture of the error message or the weird billing charge is worth a thousand words and can prevent a lot of back-and-forth emails.
Before You Contact Them: What to Have Ready
Don't waste your own time. Before you even start typing out a support request, make sure you have your Geoguessr username and the email address you signed up with ready to go. Trust me, they will ask for it. If it's a payment issue, also grab a screenshot of your most recent bill or the charge confirmation. Having this stuff handy makes the whole process a little less painful.
Where to Quickly Solve Problems with Geoguessr
Here's a quick guide to getting the right kind of help for the most common headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An Unexpected Billing Charge | Help Center Form | Attach a screenshot of the charge from your bank or PayPal. Agents need proof to process refunds or investigate. |
| Technical Glitches / Game Freezing | Help Center Form | Mention your device (e.g., iPhone 14, Windows PC) and browser (Chrome, Safari). It's the first thing they'll ask. |
| Can't Cancel Your Subscription | Help Center (Self-Service First) | Try canceling from your Account Settings on a desktop computer first. If the option is missing, tell support you already tried the self-service method and it failed. |
| Can't Log In or Reset Password | Help Center (Self-Service) | This is way faster than contacting a human. Only email them if the password reset link never arrives in your inbox or spam folder. |
Additional Helpful Links for Geoguessr
For additional resources, check out the following links:
- Geoguessr Help Center
- Account Settings Page (for managing your subscription)
- Geoguessr on X (Twitter)
- Official Geoguessr Discord
Frequently Asked Questions about Geoguessr Customer Service
What's the fastest way to contact Geoguessr?
How do I file a complaint about Geoguessr?
Where can I find my account detail number for Geoguessr?
How long does it take for Geoguessr to get back to me?
What's the quickest way to cancel a subscription with Geoguessr?
Why was my Pro account downgraded even though I paid?
Can I get a refund if I forgot to cancel my Geoguessr subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
