Trying to get in touch with Exxen can feel like a bit of a runaround, especially when you're just trying to figure out why a charge showed up or how to cancel your subscription before the next billing cycle hits. Many users online, particularly on forums, mention frustrations with billing disputes and the sometimes tricky process of cancelling a subscription. Whether you're trying to solve a technical glitch that's stopping you from watching the latest UEFA Champions League match or just have a simple question, you have a few options. You can typically reach them through their official website's contact form or try hitting them up on their social media channels like Instagram or Twitter. Your best starting point is always their official site: Visit Exxen.
Different Ways to Contact Exxen
Different Ways to Contact Exxen
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Website Contact Form | exxen.com/tr/bize-ulasin Available 24/7 for submission. |
General inquiries, billing questions, and technical support requests that are not time-sensitive. |
| Social Media | Twitter: @exxentr Instagram: @exxen |
Quick questions, public feedback, and escalating issues when other channels haven't worked. |
| Phone Support | Not publicly listed or available, especially for US customers. | N/A |
Customer Support Channels
a. 📞 Phone Support
Unfortunately, Exxen does not provide a public customer service phone number for support, particularly for customers in the US. Your best bet is to use their digital channels.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | Not Available | N/A |
| Billing | Not Available | N/A |
b. 📧 Email Support
While there isn't a direct email address advertised, the contact form on their website functions as their primary email support channel.
| Purpose | Notes | |
|---|---|---|
| General Support | Via Contact Form | Expect a response within 2–3 business days. Be sure to provide your account email. |
c. 💬 Live Chat or Website Bot
Exxen does not currently offer a live chat feature or an automated support bot on its website. All inquiries are directed through their main contact form.
d. 📱 In-App Support
You can access support through the Exxen app, but it will likely redirect you to the website's contact form.
- Platform: iOS & Android
- Steps to contact support:
- Open the Exxen app and log in.
- Navigate to your Profile or Account section.
- Look for a "Help," "Support," or "Bize Ulaşın" (Contact Us) option.
- This will typically open a web view of their contact form.
⏱️ Estimated Response Times from Exxen
| Method | Expected Wait Time |
|---|---|
| Phone | N/A |
| Email / Contact Form | 2-3 business days |
| Social Media | 1-2 business days |
| App | 2-3 business days (redirects to form) |
🔍 Tips to Reach Support Faster from Exxen
- Be extremely clear and concise in your contact form message.
- Include your account email and any relevant details (like order numbers or dates) in your first message.
- If your issue is urgent and you haven't heard back, try reaching out via a public tweet to their Twitter account. Sometimes public visibility gets a faster response.
Before You Contact Them: What to Have Ready
Don't waste your time going back and forth. Before you fill out that contact form, make sure you have your account email address and the name on the account handy. Trust me, they will ask for it. If you're dealing with a technical glitch or a weird charge, take a screenshot of the error or billing issue. Attaching it to your request can save you a ton of explanation later.
Where to Quickly Solve Problems with Exxen
Here's a quick guide to getting the right help for the most common Exxen headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Website Contact Form | Be very specific. Include the date, the amount of the charge, and the last four digits of the card used. This gives them everything they need to investigate without asking you for more info. |
| Technical Glitches / Streaming Errors | Website Contact Form | Take a screenshot or a short video of the error. Mention the device you're using (e.g., Samsung TV, iPhone 14, Chrome browser) because that's the first thing they'll ask. |
| Password Reset / Can't Log In | Self-Service Password Reset | This is always faster than waiting for a human. Only use the contact form if the password reset link doesn't arrive in your inbox after checking your spam folder. |
| Cancelling Your Subscription | Your Account Page (Self-Service) | Do this yourself through your account settings on the website. Don't rely on sending an email to cancel, as it might not be processed in time to avoid the next charge. Weirdly, some users report the cancel button is easier to find on a desktop browser than in the app. |
Additional Helpful Links for Exxen
For additional resources, check out the following official links:
Frequently Asked Questions about Exxen Customer Service
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
