C More is a Scandinavian streaming service offering live sports, movies, and TV series, but getting help when something goes wrong can feel like a sport of its own. With C More's UEFA Champions League coverage driving a surge in new subscribers in early 2026, complaints about billing errors and login failures have spiked noticeably on review platforms. Trustpilot shows a 1.4-star rating across hundreds of reviews, with subscription cancellation and unexpected charges topping the complaint list. Users can reach C More through live chat, email, social media, and an online help center. For self-service options, visit the official site at cmore.se.
Best Ways to Contact C More
Here is a quick overview of every verified contact channel C More offers. Use this table to find the right method before you spend time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Live Chat | Available at cmore.se/kundservice during business hours (Mon–Fri, 8am–8pm CET) | Technical issues, quick account questions |
| Via contact form at cmore.se/kundservice | Non-urgent issues, formal complaints | |
| Social Media | @CMore on Twitter/X and Facebook | Public complaints, quick visibility |
| Help Center | cmore.se/kundservice | Password resets, FAQs, self-service |
Note: C More does not publish a direct customer service phone number for general consumers as of early 2026. All verified support routes go through chat, email, or the help center. If you find a number circulating online, verify it at cmore.se before calling.
Contact Channels in Detail
Each verified channel is broken down below with step-by-step instructions so you know exactly what to do.
1 💬 C More Live Chat Support
Live chat is the fastest verified route to a real C More agent.
Where to access: cmore.se/kundservice
Steps to start a chat:
- Go to cmore.se/kundservice in your browser.
- Log in to your C More account if prompted.
- Look for the chat icon or "Kontakta oss" (Contact us) button.
- Select your issue category from the menu.
- Type your question and wait for an agent or bot response.
What it handles: Billing questions, login issues, streaming errors, subscription changes.
Escalation: The initial response is often a bot. Type "agent" or "human" to request a live representative. If the bot loops you back to FAQs, close the chat and reopen it, then immediately type your issue as a direct question rather than selecting a category.
2 📧 C More Email / Contact Form Support
Email is best for non-urgent issues or when you need a written record of your complaint.
| Purpose | Contact Method | Average Response Time |
|---|---|---|
| General Inquiries | Contact form at cmore.se/kundservice | 2–5 business days |
| Billing or Disputes | Contact form at cmore.se/kundservice | 2–5 business days |
Subject line tips: Be specific. Write something like "Unauthorized charge on [date] for [amount]" rather than "billing problem." Vague subjects get slower responses.
What to include in your message:
- Full name and email address on the account
- Description of the issue with dates and amounts
- Screenshots if relevant (attach as JPG or PNG)
- What resolution you are expecting
Known delays: Response times stretch to 5+ business days during major sports events when ticket volume spikes.
3 📱 C More In-App Support
The C More app is available on iOS and Android. In-app support is limited but useful for basic self-service.
Steps to access support through the app:
- Open the C More app on your phone.
- Tap your profile icon in the top corner.
- Scroll to "Help" or "Support."
- Browse the FAQ topics or tap "Contact Us" if available.
- You will typically be redirected to the web-based contact form or help center.
What can be resolved in-app: Password resets, subscription status checks, basic streaming troubleshooting.
What requires a chat or email: Billing disputes, refund requests, account cancellations, and anything requiring account verification beyond a simple login.
4 📱 C More Social Media Support
C More is active on Twitter/X (@CMore) and Facebook. Social media is not the place for sensitive account details, but it works well for getting attention on a stalled complaint.
Best use cases: Flagging a public issue, following up on an ignored email, or asking a general question about service availability.
Tips: Send a direct message rather than a public post for anything involving your account. Public posts can speed up a response, but never share your password, payment info, or full account number publicly.
Estimated Response Times from C More
| Contact Method | Expected Wait Time |
|---|---|
| Live Chat | 5–20 minutes during business hours |
| Email / Contact Form | 2–5 business days |
| In-App (self-service) | Immediate for FAQs; redirects to form for complex issues |
| Social Media (DM) | 1–3 business days |
Based on user reports on Trustpilot and Reddit, wait times for live chat spike significantly on weekends and during live UEFA Champions League match days. If you need help fast, avoid contacting support within two hours before or after a major match. Weekday mornings (CET) between 9am and 11am tend to see shorter queues. The chat bot has a known habit of cycling users through the same FAQ links before offering a human agent, so be direct and persistent when requesting escalation.
Before You Contact C More: What to Have Ready
Do yourself a favor and pull this together before you open that chat window or hit send on that email. It will save you at least one back-and-forth.
1. The email address on your account. This is the first thing they ask. Every time. If you have multiple email addresses, check which one you used to sign up before you start.
2. Your most recent charge date and amount. If this is a billing issue, know the exact date and dollar amount (or Swedish krona equivalent) that hit your card. Vague complaints get vague responses.
3. Your subscription type. Know whether you are on C More Total, C More Large, or another plan. Agents need this to pull up your account quickly.
4. A description of the issue with dates. Write it out before you start the chat. A clear, one-paragraph summary of what happened and when is far more effective than explaining it in real time while the clock ticks.
5. Screenshots if you have them. Error messages, unexpected charges, or broken playback screens are all worth capturing before you contact support. Attach them to your email or have them ready to describe in chat.
Tips to Reach C More Support Faster
These are based on real patterns from user reports on Trustpilot and Reddit threads about C More support.
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Contact on weekday mornings. Chat queues are shortest Monday through Wednesday between 9am and 11am CET. Avoid Friday afternoons and any day with a major live sports broadcast.
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Use live chat for billing disputes, not email. Email responses can take up to five business days. Chat agents can often apply credits or flag billing errors in the same session.
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Skip the bot by being direct. When the chat bot opens, type your issue as a complete sentence rather than clicking category buttons. Something like "I was charged twice in February and need a refund" tends to route faster to a human than clicking through menus.
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Use social media as a pressure valve. If your email has gone unanswered for more than three business days, send a follow-up DM on Twitter/X referencing your original contact date. Public visibility tends to accelerate responses.
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Ask for a case number. Any time you contact support, request a case or ticket number before the chat ends. This makes follow-ups dramatically faster and prevents you from starting from scratch.
Where to Quickly Solve Common C More Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Live chat | Have the charge date and amount ready. Chat agents can flag billing issues and escalate to billing teams faster than email. |
| Technical glitch or streaming error | Live chat | Copy and paste the exact error code or message into the chat window. It speeds up diagnosis significantly. |
| Can't log in or need a password reset | Help Center (self-service) | Try the self-service reset at cmore.se/kundservice first. Only escalate to chat if the reset email never arrives. |
| Cancelling your subscription | Help Center or live chat | Start with the self-service cancellation option in your account settings. If it fails or loops, use live chat and state clearly that you want to cancel, not pause. |
| Subscription not cancelled after request | Live chat (follow up with email for a paper trail) | Reference your original cancellation date and any confirmation you received. Request written confirmation of the cancellation in the chat. |
| Content not available or missing from your plan | Email / contact form | Describe the specific title and your current plan. This is a non-urgent issue and email is fine. Include a screenshot of the error if possible. |
Additional Helpful Links for C More
All links below have been verified as live C More resources.
- Help Center: cmore.se/kundservice
- Start Live Chat: cmore.se/kundservice (chat icon available during business hours)
- Billing and Account Portal: cmore.se/mitt-konto
- Download the App (iOS): App Store
- Download the App (Android): Google Play
- Cancel Subscription Guide: How to cancel C More
How Pine AI Can Help You Contact C More
Complaints about C More's support response times have climbed steadily through late 2025 and into 2026, with users on Trustpilot repeatedly flagging unanswered emails and chat bots that never escalate to a real person.
Pine AI handles the whole thing for you. Here is how it works.
Step 1: Tell us your issue. Describe what went wrong with C More. We will ask for a few account details to get started. Takes about two minutes.
Step 2: Pine gets to work. We navigate the menus, wait in the chat queue, and handle the back-and-forth. We do not just open a ticket and walk away. We stay in it until something happens. Users typically save around 240 minutes of hold time and follow-up by letting Pine handle it.
Step 3: Your issue gets resolved. You get a confirmed answer or outcome, not a "we'll look into it" non-reply. No retention pitches. No runaround. Just your problem handled and your time back.
Frequently Asked Questions about C More
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