Trying to get in touch with C More can feel a bit confusing, especially since it has merged into TV4 Play in Sweden and Finland. If you're wrestling with common issues like billing disputes or trying to cancel a subscription, which many users on Trustpilot seem to be, you're not alone. Whether you're just trying to figure out why the latest episode of Bäckström is glitching or need to sort out a payment, you'll have to go through TV4 Play's support channels. You can generally contact them via their website's help center and live chat. Your best starting point is the official site, which is now Visit TV4 Play.
Different Ways to Contact C More (Now TV4 Play)
Since C More has been integrated into TV4 Play, you'll be dealing with TV4's customer service. Here’s a quick breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Live Chat | Available via the TV4 Play Help Center. Typically open during business hours on weekdays. | Urgent technical issues, quick billing questions, and account help. |
| Help Center / Contact Form | 24/7 self-service articles. A contact form is available for non-urgent issues. | Finding answers yourself, password resets, and submitting detailed, non-urgent complaints. |
| Social Media | Public complaints or general questions, but not for secure account issues. |
Customer Support Channels
Navigating support can be tricky, but here are the specific channels available for what used to be C More.
a. 📞 Phone Support
As of late 2023, C More and TV4 Play have shifted away from offering a public-facing customer service phone number. They strongly guide users toward their digital channels. If you find a number online, it's likely outdated or for corporate offices, not customer support.
b. 📧 Email Support
Direct email support is no longer the primary method. Instead, you use a contact form within the TV4 Play Help Center. This creates a ticket that the support team answers via email.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Via TV4 Play Help Center Contact Form | Response can take 1-3 business days. Not ideal for urgent problems. |
| Data & Privacy | [email protected] | For questions specifically about your personal data, not for general support. |
c. 💬 Live Chat or Website Bot
This is your best bet for getting a quick response from a human.
- Where to access: Go to the TV4 Play Help Center.
- Steps to access: Click the chat bubble icon that usually appears in the bottom right corner of the help center page during operating hours.
- Types of problems it handles: Technical glitches, billing questions, subscription management, and login issues.
- If it escalates to humans: Yes, the bot will first try to solve your issue with articles. If it can't, it will transfer you to a live agent when they are available.
d. 📱 In-App Support
There is no direct contact feature within the TV4 Play app itself. The 'Help' or 'Support' section in the app will redirect you to the same Help Center on their website.
⏱️ Estimated Response Times from C More / TV4 Play
| Method | Expected Wait Time |
|---|---|
| Phone | N/A (Channel not actively offered) |
| Email (Contact Form) | 1-3 business days |
| Chat | 5-20 minutes (during operating hours) |
| App | N/A (Redirects to website) |
🔍 Tips to Reach Support Faster
- Use the Live Chat: It's almost always faster than the contact form.
- Chat during off-peak hours: Try to connect right when they open or during midday on a weekday to avoid a queue.
- Have your info ready: Don't make them wait while you look up your email or payment details.
- Be clear and concise: Start with your problem, for example, "My stream keeps buffering on episode 3 of Solsidan."
Before You Contact Support: What to Have Ready
Don't waste your time. Before you even open the chat window, make sure you have your email you signed up with and a clear, simple description of your problem handy. Trust me, they will ask for it. If it's a billing issue, it's also smart to have the date and amount of the charge from your most recent bill ready to go.
Where to Quickly Solve Problems with C More / TV4 Play
Here’s how to get the fastest solution for the most common headaches.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Live Chat | Agents on live chat can typically investigate charges immediately. Have the transaction date ready. |
| Technical Glitches / Streaming Errors | Help Center first, then Live Chat | Check the 'Driftinformation' (Operational Status) page in the help center first. If nothing is reported, use the live chat. You can easily copy and paste any error codes. |
| Password Reset / Can't Log In | Help Center (Self-Service) | This is way faster than contacting a human. Only use the chat if the self-service password reset link doesn't work for you. |
| How to Cancel Your Subscription | Your Account Page (Self-Service) | Do this yourself. Log in, go to 'My Account' ('Mina sidor'), and find your package details to cancel. It's designed for you to do it without help. |
Additional Helpful Links
For additional resources, check out the following links:
Frequently Asked Questions about C More Customer Service
What's the fastest way to contact C More?
How do I file a complaint about C More?
Where can I find my account detail number for C More?
How long does it take for C More to get back to me?
What's the quickest way to cancel a subscription with C More?
How do I raise a complaint to C More?
Why can't I find the C More app or website anymore?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
