Trying to get in touch with C More can feel a bit confusing, especially since it has merged into TV4 Play in Sweden and Finland. If you're wrestling with common issues like billing disputes or trying to cancel a subscription, which many users on Trustpilot seem to be, you're not alone. Whether you're just trying to figure out why the latest episode of Bäckström is glitching or need to sort out a payment, you'll have to go through TV4 Play's support channels. You can generally contact them via their website's help center and live chat. Your best starting point is the official site, which is now Visit TV4 Play.
Different Ways to contact C More
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Live Chat | Available during business hours (local time) via the Help Center | Urgent technical issues & billing questions |
| Email / Web Form | 24/7 submission via the Help Center website | Non-urgent inquiries, detailed account problems |
| Help Center | Available 24/7 | Self-service for common questions & password resets |
| Phone Support | Not publicly listed; support is directed to online channels | Not applicable; this is a major frustration for many users |
Customer Support Channels
Since C More has merged into services like TV4 Play in Sweden and Finland, support channels are now handled by the new providers. The process can be a little confusing.
📞 Phone Support
C More, and its successor TV4 Play, do not offer a public customer service phone number. They strongly guide all users toward their digital channels like chat and web forms. It's a common tactic, but a frustrating one if you just want to talk to a person.
📧 Email Support
Instead of a direct email address, you'll typically use a web form on their Help Center page.
| Purpose | How to Access | Notes |
|---|---|---|
| General Inquiries | Via the 'Contact Us' form in the Help Center | Expect a response within 24-48 hours. Be as detailed as possible in your first message. |
| Billing Disputes | Use the same web form, select 'Billing' as the category | Attach screenshots of your bill if you can. It speeds things up. |
💬 Live Chat
This is generally the fastest way to get help from a real person.
- Where to access: Look for a chat icon or a 'Start Chat' button on the official Help Center website.
- Steps to access: You'll likely need to be logged into your account. Navigate to the help section and a chat pop-up should appear during operating hours.
- Types of problems it handles: Best for technical glitches, subscription questions, and simple billing errors.
- Escalation: Yes, if the first agent can't solve your problem, they can typically escalate it to a specialist team.
📱 In-App Support
Support within the C More (or TV4 Play) app usually just redirects you to the mobile version of the Help Center.
- Platforms: iOS and Android.
- Steps: Go to your Profile or Settings section within the app, then look for a 'Help' or 'Customer Support' link. This will open the help website.
Estimated Response Times from C More
| Method | Expected Wait Time |
|---|---|
| Live Chat | 5 - 30 minutes (during peak hours) |
| Email / Web Form | 24 - 48 hours |
| In-App Support | Redirects to web channels, so same as above |
| Phone | Not available |
Tips to Reach Support Faster from C More
- Use Live Chat Right When They Open: Try to start a chat in the morning (local time) to avoid the afternoon rush.
- Be Hyper-Specific in Your First Message: Don't just say 'My app isn't working.' Say 'The C More app on my Samsung TV model XYZ is giving me error code 501 when I try to watch live sports.'
- Check the Help Center First: Seriously. For things like password resets or device management, it's way faster to do it yourself.
- Use Keywords in the Help Center Search: Search for terms like 'cancel,' 'billing error,' or 'subtitles' to find dedicated articles that might solve your problem without needing to contact anyone.
Before You Call: What to Have Ready
Okay, so you can't really call them, but the same logic applies to starting a chat or filling out a form. Don't waste your own time. Before you reach out, make sure you have this stuff handy. Trust me, they will ask for it.
- The email address you used to sign up. This is the most important piece of info.
- Your account number, if you can find it. It's often in your welcome email or on a billing statement.
- The last 4 digits of the credit card on file. They use this for verification sometimes.
- A clear description of the problem. Know what you're going to say before you start typing.
Where to Quickly Solve Problems with C More
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unrecognized Charge | Live Chat | Have the date and amount of the charge ready. Chat agents can often investigate billing issues on the spot. |
| Technical Glitches (App Crashing, Buffering) | Live Chat | You can easily copy and paste error codes. Also, try the classic 'log out, restart device, log back in' first. It actually works sometimes. |
| Password Reset | Help Center (Self-Service) | This is always faster than contacting a human. Just use the 'Forgot Password' link on the login page. |
| How to Cancel Your Subscription | Your Account Settings (Self-Service) | Do this yourself through the website. It's designed to be done without needing customer support. |
| Filing a Formal Complaint | Email / Web Form | This creates a written record. Start your message with 'Formal Complaint' to make sure it gets routed correctly. |
Additional Helpful Links for C More
Since C More has been transitioning, these links point to its primary successor, TV4 Play, which is where support is now managed.
How Pine AI Can Help You Save Time Contacting C More
Tired of navigating confusing help centers and waiting for customer support? Let Pine AI handle it. We can help you manage and cancel your subscriptions like C More with just a few clicks. No more waiting on hold or searching for hidden contact forms. Pine AI saves you time and frustration, so you can get back to your day.
Frequently Asked Questions about C More
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Is C More the same as TV4 Play now? I'm so confused.
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
