So, you're looking to cancel your Vidio subscription. Maybe you signed up just to catch the end of the Premier League season or binge that one Vidio Original everyone was talking about. Now the season's over, and you're staring at a subscription you don't need. It happens. Vidio, an Indonesian streaming service founded in 2014, offers plans from about $2.50 to $5. This guide covers how to cancel on iOS, Android, and desktop, potentially saving you up to $60 a year. Let's get it done and stop those automatic payments.
How to Cancel Vidio Subscription on Desktop
Canceling on a computer is usually the most straightforward way. You just need to log in to their website and navigate a few menus. Make sure you're logged into the correct account before you start.
1 Log In to Your Vidio Account
Go to the Vidio website and click the Log In button at the top right corner. Enter your credentials to access your account.
2 Navigate to Your Profile
Once you're logged in, find your profile icon or name in the top right. Click on it to open a dropdown menu.
3 Find Your Subscriptions
From the menu, select My Subscriptions and Purchases. This is where they keep track of your active plans. It can sometimes be labeled slightly differently, so look for anything related to billing or packages.
4 Select the Cancel Option
You should see your active plan, like 'Platinum' or 'Diamond'. Next to it, there will be an option like Manage or Cancel Package. Click it. Honestly, I had to look for a second to find it.
5 Confirm Your Cancellation
Vidio will probably ask you why you're leaving. You can skip this or give a reason. Follow the final prompts to Confirm Cancellation. You're done.
How to Cancel Vidio Subscription on iOS
If you signed up for Vidio using your iPhone or iPad, your subscription is managed by Apple, not Vidio directly. This is a common point of confusion, so don't cancel in the wrong place.
1 Open Your iPhone/iPad Settings
You can't cancel inside the Vidio app. It's super annoying, but you have to go through Apple. Open the Settings app on your iPhone or iPad.
2 Tap Your Apple ID
Tap on your name and Apple ID banner at the very top of the Settings screen.
3 Go to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired app subscriptions.
4 Find and Select Vidio
Find Vidio in the list and tap on it. If you don't see it here, you probably subscribed directly on their website, not through Apple.
5 Tap 'Cancel Subscription'
Tap the Cancel Subscription button at the bottom. You'll need to confirm your choice. Your subscription will remain active until the end of the current billing period.
How to Cancel Vidio Subscription on Android
For Android users, cancellation is almost always handled through the Google Play Store if you subscribed in the app. You can't cancel from within the Vidio app itself, which is a bit of a hassle.
1 Open the Google Play Store
First, open the Google Play Store app on your Android device. This is where subscriptions billed through Google are managed.
2 Tap Your Profile Icon
Tap on your profile icon in the top right corner of the screen.
3 Select 'Payments & subscriptions'
From the menu that appears, select Payments & subscriptions. It's pretty clearly labeled.
4 Tap on 'Subscriptions'
Next, tap on Subscriptions. This will show you all the services you're paying for through your Google account.
5 Find Vidio in Your List
Scroll through the list to find Vidio and tap on it. If it's not there, you didn't subscribe through Google. You'll have to cancel on the Vidio website instead.
6 Cancel the Subscription
At the bottom of the screen, you'll see a Cancel subscription button. Tap it and follow the on-screen instructions to confirm. That's it.
Cancel Vidio Subscription with Email
You can email Vidio's customer support at info@vidio.com. Don't expect an instant reply. It can take a few business days to hear back, so this isn't the best method if your renewal is tomorrow. Use this for billing disputes, not for last-minute cancellations.
Heads up, Vidio does not offer refunds if you cancel partway through a billing cycle. You paid for the month, so you get to use it until the last day. Your account access isn't deleted, but you'll be downgraded to the free plan once your subscription period ends. Also, there's no option to just pause your subscription. You either have it or you don't.
Vidio Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| Platinum | ~$2.50 | Access to Vidio Original Series, Indonesian and international movies, and local TV channels. Good for general entertainment. |
| Diamond (EPL) | ~$5.00 | Includes everything in Platinum, plus exclusive access to live English Premier League matches and other premium sports content. This is the one for football fans. |
Frequently Asked Questions about Vidio
Can I unsubscribe from Vidio anytime?
Can I get a refund from Vidio if I forgot to cancel?
How do I know my Vidio subscription is cancelled?
How long does it take for Vidio to cancel?
What else should I know before I cancel my Vidio subscription?
How do I raise a complaint to Vidio?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
