Trying to get in touch with TV2 Norge can feel a bit tricky, especially if you're trying to figure things out from the US. Whether you're dealing with common frustrations like a subscription that won't cancel or technical glitches while trying to catch up on a show like Kompani Lauritzen, you're not alone. Many users online report issues with billing and support access. The main ways to contact them are through their official web form or their social media profiles on Facebook and X (formerly Twitter), since direct phone or chat support for their streaming service isn't really a thing. You can find their main site by visiting TV2 Norge at https://www.tv2.no, but for help, you'll need to dig a little deeper.
Different Ways to Contact TV2 Norge
Getting help from TV2 Norge isn't as simple as picking up the phone, especially for their streaming service, TV 2 Play. They funnel most inquiries through a web form to keep things organized. Here’s a breakdown of your best options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Web Form | Official Contact Form | All official issues: billing errors, technical support, cancellations, formal complaints. |
| Social Media | Facebook, X (Twitter) | Quick questions, public feedback, and getting a faster, though less official, response. |
Customer Support Channels
Here’s a more detailed look at the support channels. Be aware that options are limited.
a. 📞 Phone Support
TV2 Norge does not offer phone support for its streaming service, TV 2 Play. The general company switchboard is not equipped to handle customer service inquiries for subscriptions or technical issues.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| General Switchboard | +47 22 38 83 00 | Not for customer support |
b. 📧 Email Support
Instead of a direct email address, TV2 Norge uses a web form system to manage all inquiries. This is their primary method for providing support.
| Purpose | Notes | |
|---|---|---|
| General Support | Web Form Submission | Average response time is 1-3 business days. |
| Billing & Cancellation | Web Form Submission | Select the appropriate category on the form for faster routing. |
c. 💬 Live Chat or Website Bot
Live chat is not currently offered by TV2 Norge for customer support. Their help center is self-service, with articles and guides, but no real-time chat with an agent.
d. 📱 In-App Support
Support within the TV 2 Play app (both iOS and Android) typically directs you back to the same online help center and web form.
Steps to access:
- Open the TV 2 Play app.
- Go to your Profile or Settings menu.
- Look for a 'Help' or 'Kundeservice' (Customer Service) link.
- This will open a browser window to their help site, where you can use the web form.
⏱️ Estimated Response Times from TV2 Norge
Patience is key here. Since they don't have instant support channels like live chat or phone, you should expect a bit of a wait.
| Method | Expected Wait Time |
|---|---|
| Web Form | 1–3 business days |
| Social Media | 4–24 hours |
| App | 1–3 business days (redirects to web form) |
🔍 Tips to Reach Support Faster from TV2 Norge
Since you can't just call them, making your written request as effective as possible is the best strategy.
- Be Extremely Detailed: When you fill out the web form, provide everything. What device are you using? What show were you watching? What time did the error happen? More detail means less back-and-forth.
- Take Screenshots: A picture of the error message or billing issue is worth a thousand words. Attach it to the form.
- Use Social Media for Nudges: If you haven't heard back in a few days, a public (but polite) message on X or Facebook can sometimes get their attention.
Before You Contact Support: What to Have Ready
Don't even think about filling out that contact form until you have this stuff ready. Trust me, it will save you from a chain of emails asking for the basics.
- Have the email address you used to sign up for TV 2 Play ready to go.
- Know exactly what device and browser you're using (e.g., 'Chrome on a MacBook Air' or 'TV 2 Play app on an iPhone 14').
- If it's a technical problem, write down the exact error message you see on the screen.
Where to Quickly Solve Problems with TV2 Norge
Here’s how to handle the most common problems people seem to have, based on chatter online.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Self-Service (On their Website) | This is faster than contacting a human. Log in on a desktop browser, not the app, to find the cancellation option in your account settings. It's more reliable. |
| A Billing Error | Web Form | Have the date and amount of the charge ready. Attach a screenshot of the charge from your bank statement (black out other details) to prove your case immediately. |
| Streaming Glitches or Errors | Help Center (Self-Service First) | Check their 'Driftsmeldinger' (Operational Status) page on the help site first. The problem might be a known outage, which saves you the trouble of writing in. |
| Filing a Formal Complaint | Web Form | Choose 'Complaint' as the category. Be clear, concise, and state what resolution you want. A clear paper trail is your best asset here. |
Additional Helpful Links for TV2 Norge
For additional resources, check out the following links:
Frequently Asked Questions about TV2 Norge Customer Service
What's the fastest way to contact TV2 Norge?
How do I file a complaint about TV2 Norge?
Where can I find my account detail number for TV2 Norge?
How long does it take for TV2 Norge to get back to me?
What's the quickest way to cancel a subscription with TV2 Norge?
How do I escalate a complaint to TV2 Norge?
Why can't I watch TV 2 Play outside Norway?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
