Trying to get in touch with TV2 Norge can feel a bit tricky, especially if you're trying to figure things out from the US. Whether you're dealing with common frustrations like a subscription that won't cancel or technical glitches while trying to catch up on a show like Kompani Lauritzen, you're not alone. Many users online report issues with billing and support access. The main ways to contact them are through their official web form or their social media profiles on Facebook and X (formerly Twitter), since direct phone or chat support for their streaming service isn't really a thing. You can find their main site by visiting TV2 Norge at https://www.tv2.no, but for help, you'll need to dig a little deeper.
Different Ways to contact TV2 Norge
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | +47 915 02250 (International Call) / M-F, 8am-4pm CET | Urgent issues, billing disputes |
| Live Chat | Available on their help site / M-F, 8am-9pm CET | Quick technical questions, troubleshooting |
| Contact Form | Via the TV2 Norge Help Center | Non-urgent inquiries, detailed feedback |
| Help Center | hjelp.tv2.no (Self-Service) | Finding answers yourself, password resets |
Customer Support Channels
📞 Phone Support
Calling from the US means this is an international call, so check your phone plan for rates. Their hours are in Central European Time (CET), which is typically 6 hours ahead of EST.
| Department | Phone Number | Hours (CET) |
|---|---|---|
| General Support | +47 915 02250 | Mon-Fri, 8:00 AM - 4:00 PM |
| Billing Inquiries | +47 915 02250 | Mon-Fri, 8:00 AM - 4:00 PM |
📧 Email Support
TV2 Norge primarily uses a contact form on their website instead of a direct email address. It gets the job done, but it's not as direct as a simple email.
| Purpose | Contact Method | Notes |
|---|---|---|
| General Inquiries | Contact Form | Response can take 1-3 business days. |
| Technical Issues | Contact Form | Be very specific about your device and error message. |
💬 Live Chat or Website Bot
Their chat is probably the most convenient option if you're in the US and don't want to make an international call.
- Where to access: Go to the TV2 Norge Help Center.
- How to start: Look for the chat icon, usually in the bottom-right corner of the page. You might have to click around a bit for it to pop up.
- What it handles: It often starts with a bot for basic stuff like password resets. If it can't help, it should escalate you to a human agent during their business hours.
📱 In-App Support
You can sometimes find help directly within the TV 2 Play app.
- Platforms: iOS and Android.
- Steps: Open the app, go to your account or settings menu (often labeled 'Min konto' or similar), and look for a 'Hjelp' (Help) or 'Kundeservice' (Customer Service) option. It usually just links back to their help website.
Estimated Response Times from TV2 Norge
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (plus any international connection time) |
| Email / Contact Form | 24-72 hours (business days) |
| Live Chat | 2-15 minutes (during their business hours) |
| In-App | Varies, usually redirects to the website |
Tips to Reach Support Faster from TV2 Norge
- Call early in their day. Try calling right at 8 AM CET. That's the middle of the night for the US West Coast, but early morning for the East Coast.
- Use the live chat. It's almost always faster than sending a message through their contact form.
- Have Google Translate ready. Much of their help center is in Norwegian. The chat agents usually speak English, but the website can be tricky.
- Be clear and concise. Get straight to the point with your problem, especially in chat or email.
Before You Call: What to Have Ready
- Your account email. This is the first thing they'll ask for. Don't make them wait while you try to remember which one you used.
- Your customer number (kundnummer). If you can find it in your account settings or a confirmation email, have it ready. It speeds things up a lot.
- The device you're using. Tell them if you're on a Roku, Apple TV, iPhone, or web browser. It matters for technical problems.
- A summary of the problem. Know what you're going to say. Just a quick, one-sentence explanation of the issue can save you both a headache.
Where to Quickly Solve Problems with TV2 Norge
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone Support (+47 915 02250) | Have the charge date and amount from your credit card statement. Remember, the charge will be in Norwegian Krone (NOK) and converted to USD by your bank. |
| App is Crashing or Buffering | Live Chat | You can easily copy and paste any error codes. It's much faster than trying to read a code over the phone. |
| Can't Log In / Password Reset | Help Center (Self-Service) | This is way faster than waiting for a person. Just use the 'Glemt passord?' (Forgot password?) link. |
| Filing a Formal Complaint | Contact Form | This creates a written record. Be specific, include dates, and state what resolution you want. |
| Canceling Your Subscription | Your Account Page (Self-Service) | Don't even bother contacting them. Just log into your account on their website and cancel it directly. It's buried in the settings, but it's there. |
Additional Helpful Links for TV2 Norge
How Pine AI Can Help You Save Time Contacting TV2 Norge
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Frequently Asked Questions about TV2 Norge
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Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
