Trying to get in touch with TV 2 from the US can feel a bit tricky, especially if you're trying to figure out why you can't stream the latest season of a show like 'The Nurse'. Whether you're dealing with common frustrations like cancelling a TV 2 Play subscription or need technical support for the app, getting help isn't always straightforward. Most people online report issues with billing and access. You can generally contact them via their online form, a Danish phone number, or through their social media channels like Facebook and X. Before you dive in, it's best to start at their official help center. You can visit TV 2's main site for more information.
Different Ways to contact TV 2
Navigating customer service for a Danish company from the US requires a bit of strategy. Here’s a quick breakdown of your options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Website Form | Online contact form available 24/7 | General questions, technical support, non-urgent billing issues. |
| Phone | +45 89 88 12 12 (Hours are Mon-Fri 12:00-19:00 CET) | Urgent account issues, if you speak Danish or are prepared for a language barrier. |
| Social Media | Facebook, X (Twitter) | Public feedback, asking general questions. Not for private account details. |
| Help Center | TV 2 Kundeservice | Self-service for common problems like password resets and basic app troubleshooting. |
Customer Support Channels
a. 📞 Phone Support
Calling internationally can be a hassle, but it's an option for urgent matters. Remember the time difference, Central European Time is 6-9 hours ahead of the US. Calling early in the morning from the US is your best bet.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | +45 89 88 12 12 | 12:00 PM - 7:00 PM (CET) |
b. 📧 Email Support
TV 2 doesn't list a direct support email. Instead, they push everyone through a contact form on their website. This helps them track issues, but it means you can't just fire off a quick email.
| Purpose | Notes | |
|---|---|---|
| General / All Inquiries | Website Contact Form | Expect a response within 1-3 business days. Be sure to use Google Translate if you need to, to make your issue clear. |
c. 💬 Live Chat or Website Bot
Unfortunately, TV 2 does not currently offer a live chat feature on their website. Your only live option is the phone, and your only written option is the contact form.
d. 📱 In-App Support
The TV 2 Play app (available on iOS and Android) does not have a built-in support or chat feature. If you run into problems while using the app, it will direct you back to the main TV 2 Kundeservice (Help Center) website.
⏱️ Estimated Response Times from TV 2
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate connection during their business hours, but you might have a queue. |
| Website Form | 1–3 business days (remember they operate on Danish holidays). |
| Chat | Not Available |
| App | Not Available (redirects to website). |
🔍 Tips to Reach Support Faster from TV 2
- Call Early: If you're in the US, call them right when you wake up. Your 7 AM could be their 1 PM, which is a perfect time.
- Use Their Language (Sort of): When using the contact form, consider running your question through Google Translate. A simple, clear message in Danish might get a faster response.
- Have Your Info Ready: Don't make them wait. Have your account email and device info on hand before you contact them.
Before You Call: What to Have Ready
Seriously, don't waste your time or theirs. Before you even think about contacting them, make sure you have your TV 2 Play account email and the name of the device you're using (e.g., iPhone 15, Chromecast) handy. Trust me, they will ask for it. If you have a billing problem, also grab the date and amount of the charge you're questioning.
Where to Quickly Solve Problems with TV 2
For most common issues, you can probably solve it yourself faster than waiting for a reply.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Cancelling Your Subscription | Website Account Section (Self-Service) | This is the only way. Log in, find "Mit abonnement," and cancel. Support agents will just tell you to do this anyway. |
| Geo-Blocking / "Not Available In Your Country" | Help Center (Self-Service) | The Help Center confirms TV 2 Play is for Denmark. Contacting support won't change this, it's a licensing issue. |
| Technical Glitches / App Freezing | Website Contact Form | Be super specific. Provide your device model, app version, and what you were doing when it crashed. It's your best shot at getting a useful answer. |
| Password Reset / Can't Log In | "Glemt adgangskode?" Link on Login Page | This is the 'Forgot Password' link. It's much faster than contacting a human. Only use the form if the self-service tools completely fail. |
Additional Helpful Links for TV 2
For additional resources, check out the following links. You may need your browser to translate them from Danish.
Frequently Asked Questions about TV 2 Customer Service
What's the fastest way to contact TV 2?
How do I file a complaint about TV 2?
Where can I find my account detail number for TV 2?
How long does it take for TV 2 to get back to me?
What's the quickest way to cancel a subscription with TV 2?
Why can't I watch TV 2 in the USA?
Can I pay for TV 2 Play with a US credit card?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
