Can I unsubscribe from TrueID anytime?

Yes, you can cancel your TrueID subscription whenever you want. Just know you won't get a prorated refund. Your access will continue until the end of the current billing cycle you've already paid for.

Can I get a refund from TrueID if I forgot to cancel?

Nope. It's incredibly rare for services like TrueID to give refunds for forgotten cancellations. Their terms of service usually state that you are responsible for managing your subscription. It's frustrating, but that's the policy.

How do I know my TrueID subscription is cancelled?

You should receive a confirmation email. If you don't, go back and check your subscription status. On the TrueID site or in your phone's app store, it should say 'Expires on [Date]' instead of 'Renews on [Date]'.

How long does it take for TrueID to cancel?

The cancellation itself is instant. However, your service will continue until the end of your current paid period. So, if your plan renews on the 30th and you cancel on the 15th, you still have access for another 15 days.

What else should I know before I cancel my TrueID subscription?

Always get proof. Save the cancellation confirmation email. If you don't receive one, take a screenshot of the cancellation confirmation page. It's good to have a record just in case of a billing error.

How do I raise a complaint to TrueID?

Your best bet is to contact their support via email at help@trueid.net. Be clear and concise in your message, and include your account details. Just be prepared for a potentially slow response.

How to Cancel Your TrueID Subscription (2025)

How to Cancel TrueID on iPhone (iOS)

If you subscribed to TrueID through the App Store, you have to cancel it through your Apple account. TrueID can't cancel it for you, which is a common point of frustration.

1 Open the Settings App

Find and tap the gray gear icon on your iPhone's home screen to open your device settings.

2 Tap Your Apple ID

Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and media settings.

3 Select 'Subscriptions'

On the Apple ID screen, tap on the 'Subscriptions' option. This will show you all the active and expired subscriptions linked to your Apple account. Apple buries this a few menus deep, so don't feel bad if you couldn't find it.

4 Find and Tap TrueID

Scroll through the list of your subscriptions until you find TrueID. Tap on it to open the management screen for that specific subscription.

5 Tap 'Cancel Subscription'

At the bottom of the screen, you'll see a red 'Cancel Subscription' button. Tap it and confirm your choice. The subscription will now show an expiration date instead of a renewal date.

How to Cancel TrueID on Android

Canceling on Android is managed through the Google Play Store. It's important to use the same Google account you originally subscribed with, otherwise, the subscription won't even show up.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. Make sure you're signed into the Google account you used to subscribe to TrueID.

2 Tap Your Profile Icon

In the top-right corner of the screen, tap on your profile picture or initial to open the menu.

3 Select 'Payments & subscriptions'

From the menu that appears, tap on 'Payments & subscriptions'. This is where Google manages all your recurring charges.

4 Tap 'Subscriptions'

You'll see a list of options. Choose 'Subscriptions' to view all your active subscriptions through the Play Store.

5 Find TrueID and Cancel

Locate TrueID in the list and tap on it. On the next screen, tap the 'Cancel subscription' button at the bottom and follow the prompts to confirm. It's a pretty straightforward process, thankfully.

How to Cancel TrueID on Desktop or Laptop

1 Go to the TrueID Website

Open your preferred web browser and navigate to the official TrueID website. This method works if you signed up directly on their site, not through an app store.

2 Log In to Your Account

Find the 'Log In' or 'Sign In' button, usually at the top-right corner, and enter your credentials.

3 Navigate to Account Settings

Once logged in, click on your profile icon or name to find the account menu. Look for a link that says 'Account,' 'Settings,' or 'My Profile'.

4 Find the Subscription Section

Inside your account settings, there should be a tab or section labeled 'Subscription,' 'Billing,' or 'Manage Subscription.' This is where they hide the important stuff.

5 Click 'Cancel Subscription'

You should see an option to cancel your plan. Click it and follow any confirmation steps. They might offer you a discount to stay, so be prepared to click 'cancel' more than once.

Having Trouble Cancelling Your TrueID Subscription?

It can be frustrating when you can't find the cancel button. Here are a few things to try:

Check where you subscribed. If you signed up on your iPhone, you must cancel through Apple. If you signed up on Android, you must cancel through Google Play. If you can't find it in either, you probably subscribed directly on their website.
Use a computer. Sometimes the mobile app or website hides the cancellation option. Logging in on a desktop browser often reveals the correct menu.
Clear your browser cache. Old data stored in your browser can sometimes cause issues. Clear your cache and cookies or try using an incognito/private window to log in and cancel.
Contact support directly. If all else fails, find the 'Contact Us' or 'Help' section on their website. It might be slow, but they can manually cancel the subscription for you if you can prove it's your account.

Subscription Plans and Pricing (2025)

Plan	Monthly Price	Annual Price	Details
TrueID+	$6.99	$69.99	Ad-supported, HD streaming, 2 simultaneous screens.
TrueID Premium	$12.99	$129.99	No ads, 4K Ultra HD streaming, 4 simultaneous screens, offline downloads.
TrueID Live Sports	$9.99	$99.99	Access to live sports channels, ad-supported, HD streaming.

How Pine AI Can Help You Cancel Your TrueID Subscription

Tired of hunting for that hidden cancel button? Let Pine AI handle your TrueID cancellation. We navigate the confusing menus and process the cancellation securely on your behalf. Just connect your account, and we'll take care of the rest, saving you time and preventing future charges. It's that simple.

Frequently Asked Questions about TrueID

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.