Tencent Video, launched back in 2011, is a massive streaming service, especially known for its huge library of Chinese dramas and variety shows. Maybe you signed up to watch that one show everyone was talking about, like 'The Longest Promise', and now you're done. It happens. With subscription prices ranging from $6.99 to $19.99, you can save up to $84 a year by canceling an unused account. This guide will help you cancel your subscription on iOS, Android, and Desktop without any extra headaches.
How to Cancel Tencent Video on iPhone (iOS)
If you subscribed to Tencent Video through your iPhone or iPad, your subscription is managed directly by Apple. You'll need to cancel it through your device's settings, not the Tencent Video app itself.
1 Open the Settings App
Find and tap the gray gear icon for Settings on your iPhone's home screen.
2 Tap Your Apple ID
Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and media settings.
3 Select Subscriptions
On the Apple ID screen, tap on the Subscriptions option. This will show you all active and expired subscriptions linked to your Apple account.
4 Find and Select Tencent Video
Scroll through the list of your active subscriptions to find Tencent Video (it might also be listed as WeTV). Tap on it to manage the subscription.
5 Cancel the Subscription
Tap the red Cancel Subscription button at the bottom of the screen. You'll be asked to confirm your choice. After confirming, your subscription will not renew, but you can still use it until the current billing period ends.
How to Cancel Tencent Video on Android
For Android users, subscriptions are typically handled through the Google Play Store. The process is straightforward once you know where to look.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the primary place for managing app-based subscriptions.
2 Access Your Profile
Tap on your profile icon or initial in the top-right corner of the screen.
3 Go to Payments & Subscriptions
From the menu that appears, select Payments & subscriptions. This is where Google keeps track of all your recurring charges.
4 Select Subscriptions
In the next menu, tap on Subscriptions. You'll see a list of all your current and past subscriptions managed through Google Play.
5 Find Tencent Video and Cancel
Locate Tencent Video (or WeTV) in the list and tap on it. Then, tap the Cancel subscription button at the bottom and follow the on-screen prompts to confirm. It's a bit buried, but it's there.
How to Cancel Tencent Video on Desktop or Laptop
If you subscribed directly on the Tencent Video website, you'll need to cancel it there. This method can sometimes be more confusing than using the mobile app stores.
1 Visit the Tencent Video Website
Open your web browser and navigate to the official Tencent Video website. For international users, this is often WeTV's site (wetv.vip). Make sure you're on the correct site.
2 Log In to Your Account
Click the Log In button, usually located in the top-right corner, and enter your credentials. Use the same email or social account you used to sign up.
3 Navigate to Your Account Settings
Once logged in, hover over your profile icon or name. A dropdown menu should appear. Look for an option like Account, My Account, or VIP Membership.
4 Find Your Subscription Details
In your account section, find the area that manages your subscription. This might be labeled My Subscription or Billing. This part can be tricky, as users online often complain the layout is not intuitive.
5 Cancel Auto-Renewal
Look for a button or link that says Cancel Subscription or Turn Off Auto-Renewal. Click it and follow the final confirmation steps. Honestly, I had to click this twice for it to register.
Before You Cancel: What You Should Know
- Refunds: Tencent Video generally does not offer refunds for partially used subscription periods. If you cancel, you can typically use the service until the end of your current paid term.
- Data: Your viewing history and account details will usually remain intact if you decide to resubscribe later. They don't delete your profile right away.
- Pausing: There is no option to pause your subscription. You can only cancel it and then resubscribe if you want to use it again in the future.
Having Trouble Cancelling Your Tencent Video Subscription?
It can be frustrating when you can't find the cancel button. Here are a few things to try:
- Check Third-Party Billing: Did you sign up through Apple, Google, or maybe even your TV provider? If so, you must cancel through that specific service, not on the Tencent Video website.
- Try a Different Device: Sometimes the cancellation option doesn't appear correctly on mobile browsers. Try logging in on a desktop or laptop computer.
- Clear Your Cache or Use Incognito: Browser issues can sometimes hide buttons or links. Clear your cache or open an incognito window and try again.
- Contact Support Directly: If all else fails, you may have to contact their customer support. Be prepared for a potentially slow response. It's not ideal, but it's a last resort.
Subscription Plans and Pricing (2025)
| Plan Name | Price (USD) | Details |
|---|---|---|
| WeTV VIP Monthly | $6.99/month | Watch on 2 devices, early access to new episodes, no ads, 1080p streaming. |
| WeTV VIP Quarterly | $17.99/quarter | Same as monthly but with a small discount for paying every 3 months. |
| WeTV VIP Annual | $56.99/year | Best value. Includes all VIP benefits with the largest discount for a yearly commitment. |
How Pine AI Can Help You Cancel Your Tencent Video Subscription
Tired of navigating confusing menus? Let Pine AI handle it. We can cancel your Tencent Video subscription for you, quickly and securely. Connect your account, and we'll take care of the rest, saving you time and preventing unwanted charges. It's that simple.
Frequently Asked Questions about Tencent Video
Can I unsubscribe from Tencent Video anytime?
Can I get a refund from Tencent Video if I forgot to cancel?
How do I know my Tencent Video subscription is cancelled?
How long does it take for Tencent Video to cancel?
What else should I know before I cancel my Tencent Video subscription?
How do I raise a complaint to Tencent Video?
How does Pine AI work with Tencent Video to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
