Tencent Video, launched back in 2011, is a massive streaming service, especially known for its huge library of Chinese dramas and variety shows. Maybe you signed up to watch that one show everyone was talking about, like 'The Longest Promise', and now you're done. It happens. With subscription prices ranging from $6.99 to $19.99, you can save up to $84 a year by canceling an unused account. This guide will help you cancel your subscription on iOS, Android, and Desktop without any extra headaches.
How to Cancel Tencent Video Subscription on iOS
If you signed up on your iPhone or iPad, you have to cancel through Apple's system. It's not in the Tencent Video app itself, which is a common point of confusion.
1 Open your iPhone Settings
You can't cancel inside the Tencent Video (or WeTV) app. Apple makes you do it through the main Settings app. It's a bit of a hassle, but it's the same for almost every subscription.
2 Tap your Apple ID
Tap on your name and Apple ID banner right at the top of the Settings screen.
3 Go to Subscriptions
Find and tap on the 'Subscriptions' menu item. You'll see a list of all your active and expired app subscriptions here.
4 Find the Tencent Video subscription
Scroll through the list until you find Tencent Video or WeTV. Tap on it.
5 Tap 'Cancel Subscription'
You should see a big red 'Cancel Subscription' button. Tap that button and confirm your choice. That's it. You're done.
How to Cancel Tencent Video Subscription on Android
For Android users, the process is similar to iOS. You'll manage the subscription through the Google Play Store, not the Tencent Video app itself.
1 Open the Google Play Store
First, open the Google Play Store app on your Android device. Don't bother looking in the Tencent Video app, it'll just send you here anyway.
2 Tap your profile icon
Tap on your profile icon, which is usually in the top-right corner of the screen.
3 Select 'Payments & subscriptions'
From the menu that pops up, select 'Payments & subscriptions'.
4 Tap 'Subscriptions'
On the next screen, tap 'Subscriptions'. This will show you all the subscriptions linked to your Google account.
5 Find Tencent Video and cancel
Find Tencent Video (or WeTV) in the list and tap on it. Then, at the bottom, you'll see an option to 'Cancel subscription'. Tap it and follow the prompts to confirm.
How to Cancel Tencent Video Subscription on Desktop
Canceling on a desktop is probably the most direct way if you didn't subscribe through a mobile app store. It can still be a little tricky to find the right button.
1 Log in to your account
Go to the Tencent Video (or WeTV) website and log in to your account. Make sure you're using the same account you subscribed with.
2 Navigate to your account
Hover over your profile icon in the top-right corner. A dropdown menu should appear. Click on 'Account Settings' or 'My VIP'. Honestly, the layout changes sometimes, so you might have to poke around a bit.
3 Find your subscription details
Look for a section called 'My Subscription' or 'Subscription Management'. This is where they hide the important stuff. I had to refresh the page once because the button wasn't showing up. So, try that if you don't see it.
4 Click to cancel
You should see an option to 'Cancel Subscription' or 'Turn Off Auto-Renew'. Click it. They might show you an exit survey or a special offer. Just ignore it and confirm the cancellation.
Cancel Tencent Video Subscription with email
You can email their support team at [email protected]. Don't expect an instant reply. It usually takes a day or two to hear back, and they'll likely just guide you through the cancellation steps you can do yourself.
Cancel Tencent Video Subscription with live chat
Inside the Tencent Video (WeTV) app, you can usually find a 'Help' or 'Feedback' section in your profile settings. This is their version of a support chat. It can be slow, and sometimes feels like you're talking to a bot, but it's an option if you're really stuck.
Before you cancel, know this: Tencent Video won't delete your account or viewing history, you just lose access to VIP content. They generally do not offer refunds for partially used months, so you'll keep access until your current billing period ends. Also, there's no option to just pause your subscription. You either have it or you don't.
Tencent Video Plans and Pricing 2025
| Plan | Price (USD) | Details |
|---|---|---|
| VIP Monthly | $6.99/month | Access to all VIP content, watch on 2 devices, ad-free viewing, and download episodes. Renews automatically. |
| VIP Quarterly | $19.99/quarter | Same as monthly but with a small discount for paying every 3 months. A bit of a commitment. |
| VIP Annual | $69.99/year | The best value if you're a long-term fan. Offers the biggest discount compared to paying monthly. |
Frequently Asked Questions about Tencent Video
Can I unsubscribe from Tencent Video anytime?
Can I get a refund from Tencent Video if I forgot to cancel?
How do I know my Tencent Video subscription is cancelled?
How long does it take for Tencent Video to cancel?
What else should I know before I cancel my Tencent Video subscription?
How do I raise a complaint to Tencent Video?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
