StarTimes ON, from the StarTimes Group founded in 1988, is your ticket to a ton of African movies, series, and live sports. Maybe you signed up just to catch the Africa Cup of Nations and now it's over, leaving you with a subscription you don't need. It happens. With plans ranging from $3.99 to $11.99, those charges can add up if you're not watching. This guide covers canceling on iOS, Android, and desktop, potentially saving you up to $144 a year. Let's get that money back in your pocket.
How to Cancel StarTimes ON Subscription on Desktop
Canceling on their website is possible, but sometimes the pages can be a bit slow to load. I had to refresh once to get the account page to show up properly. Just be a little patient.
1 Log In to Your Account
Go to the StarTimes ON website and sign in with your email and password. Pretty standard stuff.
2 Find Your Subscription
Look for an icon or link that says 'My Account' or 'Me'. You might have to hunt for it a bit, it's not always obvious.
3 Navigate to Billing
Inside your account, find a section called 'Subscription', 'Billing', or 'My Subscriptions'. This is where the magic happens.
4 Cancel the Subscription
Click on 'Cancel Subscription'. They'll probably ask you why you're leaving. Just pick a reason and confirm. Done.
How to Cancel StarTimes ON Subscription on Android
If you subscribed through the app on an Android phone, you're dealing with Google Play, not StarTimes directly. This is actually easier.
1 Open the Google Play Store
Forget the StarTimes ON app. Go straight to the Google Play Store.
2 Go to Subscriptions
Tap your profile picture in the top right, then tap 'Payments & subscriptions', and then 'Subscriptions'.
3 Find StarTimes ON
Scroll through your list of active subscriptions until you see StarTimes ON. Tap on it.
4 Tap Cancel
Hit the 'Cancel subscription' button at the bottom. Google will ask you to confirm, and that's it. Easy.
How to Cancel StarTimes ON Subscription on iOS
For iPhone users, it's a similar deal to Android. You'll cancel through your Apple ID, not the StarTimes ON app itself. Honestly, it's way more reliable this way.
1 Open Your iPhone Settings
Go to the main Settings app on your iPhone or iPad.
2 Access Your Apple ID
Tap on your name right at the top of the screen.
3 Go to Subscriptions
Tap on the 'Subscriptions' option. You'll see everything you're paying for through Apple.
4 Find and Cancel
Find StarTimes ON in the list, tap it, and then tap 'Cancel Subscription'. You'll need to confirm, and you're all set.
Cancel StarTimes ON Subscription with email
You can try emailing their support at app@startimes.com.cn. Don't expect a quick reply, though. One user on a forum mentioned it took them three days to get a generic response that wasn't very helpful, so this is probably a last resort.
Cancel StarTimes ON Subscription with live chat
StarTimes ON uses WhatsApp for customer support in many regions. You can usually find the link or number in the 'Help' or 'Contact Us' section of the app. Response times can be a real mixed bag, sometimes you get an agent in minutes, other times you're waiting for hours.
Before you hit cancel, know this. StarTimes ON won't give you a refund for the current billing period, even if you cancel a day after it renews. Super frustrating, but that's the standard policy for most streaming apps. Your account access will continue until the paid period ends. They don't seem to offer a 'pause' option either, so canceling is your only real choice to stop payments.
StarTimes ON Plans and Pricing 2025
| Plan | Price (per month) | Details |
|---|---|---|
| ON Sport | $3.99 | Access to live sports channels, including football and boxing. Basic video quality. |
| ON Smart | $7.99 | Includes everything in ON Sport plus a selection of entertainment, news, and movie channels. |
| ON Max | $11.99 | All channels available on the platform, including premium Nollywood movies, series, and HD streaming options. |
Frequently Asked Questions about StarTimes ON
Can I unsubscribe from StarTimes ON anytime?
Can I get a refund from StarTimes ON if I forgot to cancel?
How do I know my StarTimes ON subscription is cancelled?
How long does it take for StarTimes ON to cancel?
What else should I know before I cancel my StarTimes ON subscription?
How do I raise a complaint to StarTimes ON?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
