Can I unsubscribe from StarTimes anytime?

Yes, you can cancel whenever you want. Just know you won't get a refund for the current billing period. You'll keep access to the service until the date you've already paid for.

Can I get a refund from StarTimes if I forgot to cancel?

Almost certainly not. Like most streaming services, StarTimes doesn't offer refunds for forgotten cancellations or partial months. It's a tough pill to swallow, but that's their policy.

How do I know my StarTimes subscription is cancelled?

You should get a confirmation email. If you don't, go back to your account's subscription page. It should say something like 'Your subscription will expire on [Date]' instead of showing a renewal date.

How long does it take for StarTimes to cancel?

The cancellation itself is instant. Your access, however, will continue until the end of your current paid-for period. So, you can still watch everything until that final day.

What else should I know before I cancel my StarTimes subscription?

Just remember you'll lose access to all their content, including any shows you might have saved or your viewing history. If you think you might come back, just keep your login info handy.

How do I raise a complaint to StarTimes?

Your best option is to email their support team at app@startimes.com.cn. Since there's no dedicated US support line, be very clear and detailed in your email to avoid a long back-and-forth.

How to Cancel Your StarTimes Subscription (2025)

How to Cancel StarTimes on iPhone (iOS)

If you subscribed to StarTimes through the Apple App Store, you have to cancel it through your iPhone settings. You can't do it from the StarTimes app or website. It's a common mistake people make.

1 Open the Settings App

Find and tap the gray gear icon on your iPhone's home screen to open Settings.

2 Tap Your Apple ID

Your name and profile picture are at the very top of the Settings menu. Tap on it to access your Apple ID, iCloud, and other media settings.

3 Select Subscriptions

On the Apple ID screen, tap on the Subscriptions option. This will show you all the active and expired subscriptions linked to your Apple account.

4 Find and Cancel StarTimes

Scroll through the list to find the StarTimes subscription. Tap on it, then select the Cancel Subscription button. You'll need to confirm your choice. Your access will continue until the end of the current billing period.

How to Cancel StarTimes on Android

Canceling on Android is managed through the Google Play Store, not the StarTimes app itself. Make sure you're logged into the correct Google account if you have more than one.

1 Open the Google Play Store

Launch the Google Play Store app on your Android device. It's the app you use to download new apps and games.

2 Access Your Profile

Tap on your profile icon, which is usually in the top-right corner of the screen.

3 Go to Payments & Subscriptions

From the menu that appears, select Payments & subscriptions. Then, tap on Subscriptions to see a list of all your active services.

4 Locate and Cancel StarTimes

Find StarTimes in your list of subscriptions and tap on it. Follow the on-screen instructions and tap Cancel subscription. You'll be asked to confirm, and that's it.

How to Cancel StarTimes on Desktop or Laptop

1 Visit the StarTimes Website

Open your web browser and navigate to the official StarTimes website. Make sure you're on the correct regional site.

2 Log In to Your Account

Find the login button, usually at the top right, and enter your account credentials (email and password) to sign in.

3 Navigate to Account Settings

Once logged in, look for a section called My Account, Profile, or Subscription. This can sometimes be hidden under your profile icon. You might have to poke around a bit to find it.

4 Find the Cancellation Option

Inside your account settings, look for a link or button that says Manage Subscription or Cancel Subscription. Click it and follow the prompts to confirm the cancellation. They might offer you a discount to stay, so be ready to click past that.

Cancel StarTimes by Email

If you're struggling with the online methods, you can try emailing customer support. It's not the fastest way, but it creates a paper trail.

Draft an email to a support address like [email protected] (this may vary by region).
Use a clear subject line like "Subscription Cancellation Request".
Include your account details: Full name, account number or user ID, and the email address associated with your account.
State clearly that you wish to cancel your subscription and request a confirmation email once it's done. Be prepared for a delayed response.

Having Trouble Cancelling Your StarTimes Subscription?

It can be frustrating when you can't find the cancel button. Here are a few things to try:

Check your billing source: Did you sign up through Apple, Google Play, or directly on their website? You MUST cancel through the same platform you used to subscribe. This is the most common issue.
Try a different device: Sometimes the cancellation link is only visible on the desktop version of a website. If you're on your phone, try logging in from a computer.
Clear your browser cache: Old data can sometimes cause website glitches. Clear your cache and cookies or try using an incognito/private browser window.
Contact support directly: If all else fails, reach out to their customer service for a manual cancellation. It might take longer, but it gets the job done.

Subscription Plans and Pricing (2025)

Plan Name	Monthly Price (USD)	Key Features
Basic Bouquet	$7.99	Access to 40+ local and international channels. Standard definition.
Classic Bouquet	$12.99	Access to 70+ channels, including sports and movie channels. HD available.
Super Bouquet	$18.99	Access to 100+ premium channels, including exclusive series, movies, and live sports. Full HD.

How Pine AI Can Help You Cancel Your StarTimes Subscription

Tired of navigating confusing menus just to cancel a subscription? Let Pine AI handle it. We securely cancel your StarTimes account and other unwanted subscriptions for you. Save time, avoid renewal charges, and manage all your bills in one place. Get started for free and see how much you can save.

Frequently Asked Questions about StarTimes

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.