StarTimes, founded back in 1988, is a major player in digital TV, especially across Africa, offering a ton of local and international content. Maybe you signed up to catch the latest season of a hit Nollywood show or to follow your favorite team in the Nigerian Professional Football League, and now you're done. It happens. With subscriptions running from about $15 to $40, those charges can add up if you're not watching. Canceling can save you up to $480 a year. This guide covers canceling on your phone (iOS and Android) and computer. Let's get this done so you can stop worrying about another automatic renewal.
How to Cancel StarTimes Subscription on Desktop
Canceling on their website is probably the most direct way, but be prepared for a slightly clunky interface. I had to refresh the page once because the subscription menu wouldn't load properly. Just have a little patience.
1 Log In to Your Account
Go to the StarTimes website and sign in with your username and password. The login button is usually at the top right.
2 Find Your Account Settings
This part can be tricky. Look for a section called 'My Account', 'My StarTimes', or your profile icon. It's not always obvious.
3 Navigate to Subscriptions
Inside your account, find the 'Subscription' or 'Billing' tab. This will show your current plan and renewal date.
4 Click to Cancel
Click the 'Cancel Subscription' or 'Turn Off Auto-Renew' button. They might ask you why you're leaving. You can just skip this part if you want.
5 Confirm Your Cancellation
You'll have to click another button to confirm. Make sure you get a confirmation message on the screen or an email saying it's all done. The confirmation email took about 10 minutes to arrive for me, which was weird.
How to Cancel StarTimes Subscription on iOS
If you subscribed through your iPhone or iPad, you have to cancel through Apple, not the StarTimes app. It's a common trap that gets a lot of people.
1 Open Your iPhone Settings
Go to the main 'Settings' app on your device. It's the one with the gear icon.
2 Tap on Your Apple ID
Your name and profile picture are right at the top. Tap on it.
3 Go to Subscriptions
Select the 'Subscriptions' option from the list. You'll see all your active and expired app subscriptions here.
4 Find and Cancel StarTimes
Scroll until you find StarTimes in the list and tap on it. Then, tap the 'Cancel Subscription' button.
How to Cancel StarTimes Subscription on Android
Similar to Apple, if you signed up on an Android device, your subscription is probably managed by Google Play. Don't even bother with the StarTimes app for this.
1 Open the Google Play Store
Find and open the Play Store app on your Android phone or tablet.
2 Access the Menu
Tap on your profile icon in the top-right corner of the screen.
3 Select Payments & Subscriptions
From the menu that pops up, choose 'Payments & subscriptions'.
4 Manage Your Subscriptions
Tap on 'Subscriptions' to see everything you're paying for through Google Play.
5 Cancel StarTimes
Find StarTimes in the list, tap on it, and then select 'Cancel subscription'. Follow the final prompts to confirm.
Cancel StarTimes Subscription with email
You can try emailing their support team at app@startimes.com.cn. Don't expect a quick reply, though. It could take a few days. Be direct in your subject line, like 'Cancellation Request for Account [Your Account Number]'.
Cancel StarTimes Subscription with phone
StarTimes doesn't have a dedicated US phone number, which is a pain. Their support is mainly based in Africa. One user on a forum mentioned, 'I tried calling one of their international numbers and the wait time was just not worth it.' Your best bet is to stick to the online methods.
Before you hit that cancel button, here's the deal. StarTimes will not delete your account data right away, so you can usually reactivate it later. But don't expect a refund if you cancel mid-month. You paid for the full month, and you'll have access until your billing period ends. Annoying, I know. Also, they don't really offer a 'pause' option. It's either you're in or you're out.
StarTimes Plans and Pricing 2025
| Plan Name | Price (per month) | Details |
|---|---|---|
| Basic Bouquet | $14.99 | Access to 40+ channels, including news and entertainment. Standard definition only. |
| Classic Bouquet | $24.99 | Over 75 channels, including some sports and movie channels. Includes HD for select channels. |
| Super Bouquet | $39.99 | 120+ channels, with full access to premium sports like exclusive football leagues, movies, and international series. Full HD access. |
Frequently Asked Questions about StarTimes
Can I unsubscribe from StarTimes anytime?
Can I get a refund from StarTimes if I forgot to cancel?
How do I know my StarTimes subscription is cancelled?
How long does it take for StarTimes to cancel?
What else should I know before I cancel my StarTimes subscription?
How do I raise a complaint to StarTimes?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
