Trying to contact Shahid can feel like a real headache, especially when you're just trying to figure out a billing dispute or why you can't cancel your subscription, two of the most common complaints seen on sites like Trustpilot. Whether you're hooked on a viral hit like 'The Giza Killer' and suddenly face a technical glitch, or you just need to talk to a human, getting help shouldn't be this hard. The main ways to reach them are through their website's contact form and their social media pages, since finding a direct phone number is nearly impossible. For official information, you can always visit Shahid at https://shahid.mbc.net/en, but we've gathered the real-world tips you'll need to actually solve your problem.
Different Ways to contact Shahid
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Web Form | Available 24/7 via their Help Center | Non-urgent billing questions, technical issues, feedback |
| Live Chat | Available for logged-in users, hours may vary | Quick technical support, subscription questions |
| Social Media | Via X (formerly Twitter) or Facebook | General questions, public feedback |
| Phone Support | No public phone number available | Not an option for general support |
Customer Support Channels
📞 Phone Support
Shahid does not provide a public customer service phone number for general inquiries in the US. It's a bit of a letdown, honestly. All support is directed through their online channels.
📧 Email Support
This is your most reliable bet for getting a detailed response. You submit a request through their website's contact form, which then goes to their email support team.
| Purpose | Email / Method | Notes |
|---|---|---|
| General & Technical Support | Submit a request via Help Center | This is the official channel. Response can take 1-3 business days. |
| Direct Email | [email protected] | Some users report success emailing directly, but the web form is preferred. |
💬 Live Chat
Their live chat is accessible through the Help Center, but you typically need to be logged into your account. It often starts with a bot to filter your issue before connecting you to a person.
- How to Access: Go to the Shahid Help Center, log in, and look for the chat icon.
- Steps: Click the support or chat bubble, answer the bot's initial questions, and then request to speak with a human agent.
- Good for: Simple subscription questions, troubleshooting streaming errors, or checking on your account status.
📱 In-App Support
You can also reach out from within the Shahid app on your phone.
- Platforms: iOS and Android.
- Steps: Open the app, go to your Profile or Settings section, find 'Help' or 'Contact Us', and follow the prompts to submit your issue. It usually just opens the mobile version of their help website.
Estimated Response Times from Shahid
| Method | Expected Wait Time |
|---|---|
| Email / Web Form | 24 - 72 hours |
| Live Chat | 5 - 30 minutes (after getting past the bot) |
| Social Media | A few hours to a day |
| In-App Support | Same as Email / Web Form |
Tips to Reach Support Faster from Shahid
- Use Live Chat for Instant Issues: If you have a simple, urgent problem like a streaming error, the live chat is your best shot for a quick fix.
- Be Extremely Clear in Your Email: Write a clear subject line (e.g., "Billing Error on Invoice #12345"). In the body, explain the problem, what you've already tried, and what you want them to do. This avoids a lot of back-and-forth.
- Contact Them During Middle East Business Hours: Since Shahid is a Middle East-based company, you might get faster responses on live chat if you try during their 9-5 business hours (GMT+3 or GMT+4).
- Try Social Media for Simple Questions: For a general question that isn't account-specific, sending a message to their official X (Twitter) or Facebook page can sometimes get a faster, public reply.
Before You Call: What to Have Ready
Okay, so you can't actually call them, but the same rules apply for chat or email. Don't waste your own time. Before you start typing, get this stuff ready. Trust me, they will ask for it.
- The email address you used to sign up. This is the most important thing. They can't find you without it.
- Your full name and any account ID you can find. Sometimes an account number is buried in your profile settings.
- The last 4 digits of the credit card you used for payment. They use this for verification, especially for billing issues.
- A screenshot of the problem. If you're seeing an error code or a weird billing charge, a picture saves a thousand words and proves you're not crazy.
Where to Quickly Solve Problems with Shahid
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error (e.g., double charged) | Email / Web Form | Attach a screenshot of your bank statement showing the charge (black out personal info). Be specific with dates and amounts. |
| Technical Glitches (e.g., app crashing) | Live Chat | You can copy and paste the exact error message. It's faster than re-typing it in an email. |
| Password Reset | Self-Service on Website | Don't even bother with support for this. It's way faster to just use the 'Forgot Password' link on the login page. |
| Content Not Playing | Help Center / Live Chat | First, check their Help Center for known outages. If nothing's there, use the chat. It might be a regional rights issue. |
| Filing a Formal Complaint | Email / Web Form | Use a clear subject like "Formal Complaint Regarding Service". This ensures it gets routed beyond the first line of support. |
Additional Helpful Links for Shahid
How Pine AI Can Help You Save Time Contacting Shahid
Tired of navigating help centers and waiting for replies? Let Pine AI handle it. We can manage your subscriptions, including canceling Shahid, with just a few clicks. No more writing emails or dealing with bots. Pine AI securely handles the process for you, saving you time and frustration. Get started for free and see how easy it can be.
Frequently Asked Questions about Shahid
What's the fastest way to contact Shahid?
How do I file a complaint about Shahid?
Where can I find my account detail number for Shahid?
How long does it take for Shahid to get back to me?
What's the quickest way to cancel a subscription with Shahid?
Why can't I watch a certain show on Shahid anymore?
How do I raise a complaint to Shahid?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
