Trying to contact Shahid can feel like a real headache, especially when you're just trying to figure out a billing dispute or why you can't cancel your subscription, two of the most common complaints seen on sites like Trustpilot. Whether you're hooked on a viral hit like 'The Giza Killer' and suddenly face a technical glitch, or you just need to talk to a human, getting help shouldn't be this hard. The main ways to reach them are through their website's contact form and their social media pages, since finding a direct phone number is nearly impossible. For official information, you can always visit Shahid at https://shahid.mbc.net/en, but we've gathered the real-world tips you'll need to actually solve your problem.
Different Ways to Contact Shahid
It's tricky because Shahid doesn't offer the same kind of support channels you might expect from services like Netflix. They guide most users toward self-service options and a single web form. Here’s a realistic breakdown of what to expect.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Web Form / Email | Accessed via the Help Center. Available 24/7, but responses are not instant. | General inquiries, billing disputes, technical issues, and cancellation problems. |
| Social Media | Direct Messages or public posts on Twitter (@ShahidVOD) or Facebook. | Public complaints or when you haven't received a response from the web form. |
| Website Bot | Available on the main site and Help Center. It's an automated FAQ tool. | Basic questions like 'how to reset password' or finding help articles. |
Customer Support Channels
a. 📞 Phone Support
Shahid does not publicly list a customer service phone number for users in the US. All support inquiries are directed through their online channels. If you find a number online, be cautious as it may not be a legitimate support line.
b. 📧 Email Support
Instead of a direct email address, Shahid uses a web form system that creates a support ticket.
| Purpose | Email / Form | Notes |
|---|---|---|
| General Support | Shahid Help Center Contact Form | This is the primary method. Expect an automated confirmation first, then a human response later. Average response time is 2-5 business days based on user reports. |
| Partnership/Business | [email protected] | This is for business inquiries only, not for customer support. Your ticket will be ignored. |
c. 💬 Live Chat or Website Bot
Shahid's 'live chat' is primarily an automated bot, not a live agent.
- Where to access: Click the chat icon on the bottom right of the Shahid Help Center.
- Steps to access: You'll be prompted to ask a question. The bot will suggest help articles.
- Types of problems it handles: It's best for simple, common questions. It can't handle account-specific issues like billing.
- Escalation: If the bot cannot answer your question after a few tries, it will provide a link to the same web form for contacting human support.
d. 📱 In-App Support
Support within the Shahid app (iOS and Android) is limited.
- Platform: iOS, Android
- Steps to contact: Go to your Profile or My Account section. Look for a 'Help' or 'Contact Us' option. This will typically redirect you to the mobile version of the Help Center website, where you'll use the same web form.
⏱️ Estimated Response Times from Shahid
Based on user feedback, these are realistic wait times. Don't expect instant help.
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| Email (Web Form) | 2 - 5 business days |
| Chat (Bot) | Instant (but automated) |
| Social Media | Varies wildly, from a few hours to no response at all. |
🔍 Tips to Reach Support Faster from Shahid
- Use the Web Form First: It creates an official ticket, which is your only real proof of contact.
- Be Specific: Vague questions get vague, unhelpful template answers. Provide details.
- Go Public (If Needed): If you don't hear back after a week, post on their Twitter or Facebook page with your ticket number.
Before You Contact Support: What to Have Ready
Don't waste your time going back and forth. Before you fill out their contact form, make sure you have your email address you signed up with and the last four digits of the credit card being charged handy. Trust me, they will ask for it. If it's a technical problem, try to have a screenshot of the error message ready to attach.
Where to Quickly Solve Problems with Shahid
Here’s how to handle the most common frustrations with Shahid customer service.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unwanted Charge | Web Form | Be very clear about the charge date and amount. Mention 'unauthorized charge' if that's the case. This is the only channel that can process refunds. |
| Difficulty Canceling Your Subscription | Your Account on the Website (Self-Service) | Do not try to cancel via the app, as users report it often fails. Log into the Shahid website on a desktop browser to manage your subscription directly. This is faster than waiting for a human. |
| Technical Glitches / App Crashing | Web Form | Include your device model (e.g., iPhone 14, Samsung TV) and the exact show you were watching. The more info, the better. |
| Filing a Formal Complaint | Web Form, then Social Media | Start with the web form to get a ticket number. If you get an unhelpful response or no response, use that ticket number in a public post on Twitter. Public visibility often gets a better result. |
Additional Helpful Links for Shahid
For additional resources, check out the following official links:
Frequently Asked Questions about Shahid Customer Service
What's the fastest way to contact Shahid?
How do I file a complaint about Shahid?
Where can I find my account detail number for Shahid?
How long does it take for Shahid to get back to me?
What's the quickest way to cancel a subscription with Shahid?
How do I raise a complaint to Shahid?
Why is a show available in one country but not mine?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
