Trying to get in touch with Now That's TV can feel like a whole saga, almost as dramatic as the latest season of Baddies. If you're dealing with common frustrations people mention online, like surprise billing disputes or just trying to cancel your subscription, you're not alone. Getting help usually means sending an email or using their website's contact form, since a phone number is basically impossible to find. You can also try poking them on their social media profiles on Instagram or X (formerly Twitter). Before you dive in, it's always best to start at the official source, so visit Now That's TV's website to see their latest help options.
Different Ways to Contact Now That's TV
Getting a straight answer from Now That's TV can be tricky. They don't offer a wide range of contact methods, which can be a real headache. Below is a realistic breakdown of your options and what they're actually good for.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Web Form | support@nowthatstv.com or the web form on their help center. Available 24/7, but responses are not instant. |
Billing questions, technical support, cancellation issues, and formal complaints. |
| Social Media | Direct messages or public posts to their accounts on X (Twitter), Instagram, or Facebook. | Public complaints or getting general attention when email fails. Not great for private account issues. |
| Phone Support | Not publicly listed. This is a major point of frustration for many users. | N/A |
| In-App Support | Accessed via the 'Help' or 'Settings' section within the Now That's TV app. | Reporting a technical bug directly from the device you're using. |
Customer Support Channels
Here’s a closer look at the specific channels available. Manage your expectations, because getting a quick fix isn't always in the cards.
📞 Phone Support
There is no publicly available customer service phone number for Now That's TV. Any number you find on a third party site is likely incorrect or not for customer support.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | Not Available | N/A |
| Billing | Not Available | N/A |
📧 Email Support
This is your primary method for contacting them. You can email them directly or use their website's support ticket system, which essentially does the same thing.
| Purpose | Notes | |
|---|---|---|
| General Support | support@nowthatstv.com |
Average response time is often cited as 2 to 5 business days, but can be longer. |
| Help Center Ticket | Submit a request here | This creates a formal record of your issue in their system. |
💬 Live Chat or Website Bot
Now That's TV does not offer a live chat feature. Their 'Help' section leads to a knowledge base and a web form to submit a ticket. It does not connect you with a live agent in real time.
📱 In-App Support
You can typically find a way to contact support from within the app itself.
- Platform: iOS, Android, Roku, etc.
- Steps to contact: Open the Now That's TV app, go to your account profile or the settings menu, and look for a 'Help,' 'Support,' or 'Contact Us' option. This will usually open the same web form or your email client.
Estimated Response Times from Now That's TV
Patience is key. Based on user reports and online forums, these are the wait times you can generally expect. Don't expect an instant reply.
| Method | Expected Wait Time |
|---|---|
| Phone | N/A |
| 2-5 Business Days (or longer) | |
| Web Form / Ticket | 2-5 Business Days (or longer) |
| App Support | Same as Email / Web Form |
Tips to Reach Support Faster from Now That's TV
Since you can't call, getting a faster response through email is all about how you write your message.
- Use a clear subject line. Instead of 'Help,' try 'Billing Error on Invoice #12345' or 'App Crashing on Roku TV.'
- Be concise. Explain your problem in the first two sentences. Don't write a novel.
- Include all your details upfront. Provide your account email, the device you're using, and any relevant dates or amounts.
Before You Contact Support: What to Have Ready
Don't waste your own time. Before you even start typing that email, get your information together. Trust me, they will ask for it, and sending one complete message is better than five back and forth emails.
- Have the email you signed up with ready to go. This is their main way of identifying you.
- Take a screenshot of the problem. Whether it's a weird charge on your bank statement or an error code on the screen, a picture is worth a thousand words.
- Know the device and app version you're using. Sometimes they'll ask if you're on an iPhone, Android, or a specific smart TV.
Where to Quickly Solve Problems with Now That's TV
Different problems have different solutions. Here’s a quick guide to getting the most common issues handled with the least amount of pain.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unknown Charge | Email / Web Form | Use a clear subject like "Billing Inquiry." Attach a screenshot of the charge from your bank statement with any personal details blacked out. |
| Technical Glitches / App Crashing | Email / Web Form | Be specific. Mention the show you were watching, your device (e.g., Roku Ultra), and what you've already tried, like reinstalling the app. |
| How to Cancel Your Subscription | Self-Service on their Website or App | This is way faster than contacting a human. Do not wait for support to cancel it for you, or you might get billed again. |
| Filing a Formal Complaint | Email / Web Form | Start your subject line with "Formal Complaint Regarding..." to make sure it gets routed correctly. Be firm but polite. |
Additional Helpful Links for Now That's TV
For additional resources, check out the following links directly from the source.
Frequently Asked Questions about Now That's TV Customer Service
What's the fastest way to contact Now That's TV?
How do I file a complaint about Now That's TV?
Where can I find my account detail number for Now That's TV?
How long does it take for Now That's TV to get back to me?
What's the quickest way to cancel a subscription with Now That's TV?
How do I raise a complaint to Now That's TV?
Why does the app keep freezing or crashing?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
