Trying to get in touch with Now That's TV can feel like a whole saga, almost as dramatic as the latest season of Baddies. If you're dealing with common frustrations people mention online, like surprise billing disputes or just trying to cancel your subscription, you're not alone. Getting help usually means sending an email or using their website's contact form, since a phone number is basically impossible to find. You can also try poking them on their social media profiles on Instagram or X (formerly Twitter). Before you dive in, it's always best to start at the official source, so visit Now That's TV's website to see their latest help options.
Different Ways to contact Now That's TV
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Contact Form | Available 24/7, responses are not immediate | Billing questions, technical issues, account help |
| Social Media | Via direct message on platforms like Instagram or Facebook | General questions, getting a faster public response |
| Phone Support | No public phone number is listed | N/A |
| Live Chat | Not currently offered | N/A |
Customer Support Channels
Getting in touch with Now That's TV can be a bit of a challenge since they don't offer phone or live chat support. Your options are pretty much limited to digital methods.
📞 Phone Support
Now That's TV does not provide a public customer service phone number. Any numbers you find online are likely not official and should be avoided.
📧 Email Support
This is the primary way to contact them for any detailed issues. You can use their website's contact form or email them directly.
| Purpose | Email Address | Notes |
|---|---|---|
| General Support | [email protected] | This is your best bet for most issues. Response times can vary, so be patient. |
| Website Contact Form | nowthatstv.net/contact | Essentially sends an email to their support team. |
💬 Live Chat or Website Bot
There is no live chat feature available on the Now That's TV website or in their apps. You will not be able to chat with a live agent for immediate help.
📱 In-App Support
Support within the app (iOS and Android) typically directs you to the same email/contact form system.
- Open the Now That's TV app.
- Go to your Profile or Settings section.
- Look for a "Help," "Support," or "Contact Us" option.
- This will usually open a pre-filled email or direct you to their website's contact form.
Estimated Response Times from Now That's TV
| Method | Expected Wait Time |
|---|---|
| Email / Contact Form | 24 - 72 hours |
| Social Media DM | 12 - 48 hours |
| Phone | Not Available |
| Live Chat | Not Available |
Tips to Reach Support Faster from Now That's TV
- Use a Super Clear Subject Line: Instead of "Help," write something specific like "Billing Error on Invoice #12345" or "App Crashing on Roku TV."
- Include All Your Details Upfront: Provide the email address you used to sign up, the device you're using, and a detailed description of the problem in your very first message.
- Try Social Media: Sometimes, sending a public tweet or a direct message on Instagram can get a quicker, though less detailed, response.
- Send One Email Only: Sending multiple emails about the same issue can push you to the back of the queue. It's frustrating, but patience is key here.
Before You Call: What to Have Ready
Okay, so you can't actually call them, but the same logic applies to writing an email. Don't waste your own time with back-and-forth messages. Get all your info ready first.
- The Email You Signed Up With: This is their main way of identifying you. Make sure it's the correct one.
- Proof of Your Subscription: Have the receipt from Apple, Google Play, Roku, or your credit card statement handy. A screenshot is perfect.
- Device and App Version: Tell them exactly what you're watching on (e.g., "iPhone 14 Pro, app version 3.2.1") and what you've already tried to fix it.
- A Clear Description of the Problem: Explain what's happening, what you expected to happen, and any error messages you see. Again, screenshots are your best friend.
Where to Quickly Solve Problems with Now That's TV
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Email Support ([email protected]) | Attach a screenshot of the charge from your bank or app store. Use a subject line like "Incorrect Charge on My Account." |
| Technical Glitches / App Crashing | Self-Service First, then Email | First, try restarting your device and reinstalling the app. If that fails, email support with your device info (e.g., Firestick 4K). |
| Password Reset | Self-Service on Website | Use the "Forgot Password" link on the login page. This is always faster than waiting for a human. Check your spam folder for the reset link. |
| Canceling Your Subscription | Your Subscription Provider (Apple, Google, Roku) | Now That's TV support can't cancel it for you. You MUST do it through the service you used to pay. It's a common trap. |
Additional Helpful Links for Now That's TV
How Pine AI Can Help You Save Time Contacting Now That's TV
Tired of waiting for an email response from Now That's TV? Especially when you just want to cancel a subscription, the process can be a real headache. Pine AI handles the cancellation for you. No more searching for hidden buttons or waiting for support to reply. We securely manage the process, saving you time and preventing future charges. Let us deal with it.
Frequently Asked Questions about Now That's TV
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What's the quickest way to cancel a subscription with Now That's TV?
Can I get a refund from Now That's TV?
Why is the Now That's TV app not working on my Firestick?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
