Now That's TV is a UK-based TV shopping and entertainment channel that ships products directly to customers across the United States and beyond. If you've ever ordered something from a late-night broadcast and then waited weeks without an update, you're not alone. Delayed shipments and billing disputes are the two most common reasons people go looking for a support number, and the frustration is real. Customers can reach Now That's TV by phone, email, live chat, or social media. The channel has drawn notable attention online, particularly around its holiday product drops, which tend to spike complaint volumes. Visit Now That's TV at www.nowthats.tv.
Best Ways to Contact Now That's TV
Here's a quick-reference table of every confirmed contact channel for Now That's TV. Use this to find the right path before you waste time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 0800 number listed on order confirmation; check nowthats.tv for current hours | Urgent issues, billing disputes, escalations |
| customerservice@nowthats.tv (verify on site); response within 3โ5 business days | Non-urgent issues, formal complaints, order queries | |
| Live Chat | Available via nowthats.tv during business hours | Technical support, quick order questions |
| Social Media | Facebook: Now That's TV; Twitter/X: @NowThatsTV | Public complaints, quick acknowledgment |
| Help Center | nowthats.tv/help or FAQ section on site | Self-service, order tracking, returns info |
Note: Always verify contact details directly at nowthats.tv before calling or emailing, as hours and numbers are subject to change.
Contact Channels in Detail
Each channel below is broken out with step-by-step guidance so you know exactly what to do when you get there.
1 ๐ Now That's TV Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support | Check order confirmation or nowthats.tv | MonโFri, 9 AMโ5 PM (verify on site) |
| Billing | Same main line; request billing department | MonโFri, 9 AMโ5 PM |
Call flow tips:
- When the automated menu picks up, say "agent" or press 0 repeatedly to skip to a human faster.
- Have your order number ready before the call connects. Agents will ask for it within the first 30 seconds.
- User reports suggest hold times are shorter before 10 AM ET on weekdays. Avoid Friday afternoons.
- If you're disputing a charge, ask specifically for the billing team rather than general support. They have more authority to issue credits.
2 ๐ง Now That's TV Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | customerservice@nowthats.tv | 3โ5 business days |
| Billing or Disputes | customerservice@nowthats.tv (note "Billing" in subject) | 3โ5 business days |
What to put in the subject line: Be specific. "Order #12345 โ Missing Item" gets faster triage than "Question about my order."
What to include in the body:
- Full name and email address on the account
- Order number and purchase date
- A clear one-sentence description of the problem
- Any photos or screenshots if relevant (e.g., damaged item)
Known delays: Email response times can stretch to 7+ business days during peak sale periods. If your issue is time-sensitive, call or use live chat instead.
3 ๐ฌ Now That's TV Live Chat or Website Bot
- Where to access: nowthats.tv (look for the chat icon in the bottom-right corner of the page)
- Steps to start a chat:
- Go to nowthats.tv
- Look for the chat bubble or "Help" button on the homepage
- Click it and select your issue category
- Type your question or order number when prompted
- If the bot cannot resolve your issue, type "agent" or select "speak to a person"
- Types of issues it handles: Order status, return requests, basic account questions
- Escalation: The chat bot does escalate to a live agent during business hours. Outside those hours, it logs your query for a callback or email follow-up.
4 ๐ฑ Now That's TV In-App Support
- Available on: Check the Apple App Store and Google Play for the Now That's TV app (availability may vary by region)
- Steps to access support through the app:
- Open the Now That's TV app
- Tap your profile or account icon
- Select "Help" or "Support"
- Choose your issue from the menu
- Follow prompts to chat, email, or view FAQs
- In-app vs. phone: The app handles order tracking, returns, and basic account changes well. For billing disputes or escalations, a phone call is still the more reliable path.
Estimated Response Times from Now That's TV
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 5โ20 minutes on hold (longer during sale events) |
| 3โ5 business days (up to 7 during peak periods) | |
| Live Chat | 2โ10 minutes during business hours |
| In-App | Varies; mirrors email response time for logged queries |
The busiest periods tend to cluster around major product launches and holiday sales, when complaint volume spikes noticeably on social media. If you can, call on a Tuesday or Wednesday morning before noon ET. That window consistently draws shorter hold times based on user-reported patterns on consumer forums. The live chat bot has a known quirk: it sometimes loops back to the same FAQ suggestions instead of escalating. If that happens, type "human" or "agent" directly into the chat box.
Before You Call: What to Have Ready
Don't waste your time sitting on hold without this. Seriously, grab these before you dial.
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Your order number. This is the single most important thing. It's on your confirmation email and on any packing slip that came with your delivery. Without it, the agent starts from scratch and so do you.
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The email address you signed up with. They will verify your identity using this. If you've got multiple email addresses, check which one received the order confirmation.
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Your most recent transaction date and the charge amount. If you're calling about a billing issue, pull up your bank statement or PayPal history first. Agents move faster when you can say "$49.99 on February 14" instead of "some charge a few weeks ago."
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A screenshot or photo if your item arrived damaged. You can't send it over the phone, but having it open on your screen means you can describe it accurately and follow up by email immediately after the call.
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A pen and paper (or notes app). Write down the agent's name, the case or reference number they give you, and the time of the call. That reference number is your proof if anything goes sideways later.
Tips to Reach Now That's TV Support Faster
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Call before 10 AM ET on a weekday. Tuesday and Wednesday mornings are your best bet. Mondays are rough because of weekend backlog, and Fridays slow down as the day goes on.
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Use live chat for order status questions. It's faster than phone for anything that doesn't require a supervisor. You can also copy and paste your order number directly into the chat window, which cuts down on back-and-forth.
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Skip the phone menu by pressing 0 or saying "agent." Most automated systems respond to this. If the first attempt doesn't work, try pressing 0 twice in a row.
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Ask for a supervisor early if you've already called once without resolution. Don't spend 20 minutes re-explaining your issue to a front-line agent if you've been through that loop before. Politely say, "I've already contacted support about this. Can I speak with a supervisor?"
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Desktop beats mobile for live chat. A few users on consumer forums have noted that the chat window on mobile browsers sometimes cuts off or refreshes unexpectedly. If you're starting a live chat, use a desktop browser when possible.
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Email works best for formal paper trails. If you think you might need to escalate to a chargeback or a BBB complaint, email creates a written record that a phone call does not.
Where to Quickly Solve Common Now That's TV Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error | Phone support | Have the charge date and dollar amount ready. Phone agents have the most authority to issue credits. |
| Technical glitch or error message | Live chat | Faster than phone. You can copy and paste error codes directly into the chat window. |
| Can't log in or password reset | Help Center (self-service) | Try self-service first. Only call if the automated tools fail. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call creates a clearer record and a better shot at escalation. |
| Delayed or missing shipment | Phone or live chat | Pull up your tracking number first. Agents can flag orders for investigation faster when you have it ready. |
| Damaged or wrong item received | Email with photos attached | Send photos immediately. Email creates a documented record that supports a replacement or refund request. |
Additional Helpful Links for Now That's TV
Use these links to skip straight to what you need. Verify each one is live before you rely on it, as URLs can change after site updates.
- Help Center: nowthats.tv/help
- Start Live Chat: Available via the chat icon at nowthats.tv
- Billing Portal: Log in at nowthats.tv and navigate to "My Account" for billing history
- Report Fraud or Phishing: Contact customerservice@nowthats.tv with "Fraud Report" in the subject line
- Download the App: Search "Now That's TV" in the Apple App Store or Google Play Store
- Cancel Subscription: How to cancel Now That's TV
How Pine AI Can Help You Contact Now That's TV
Complaints about delayed shipments and unresolved billing disputes with TV shopping channels have climbed steadily through 2025 and into 2026, with consumers reporting longer hold times and slower email responses during peak sale windows. If you've already tried once and got nowhere, that's exactly where Pine comes in.
Step 1: Let us contact Now That's TV for you. Tell us your issue. We'll ask for a few account details to get started. Takes about two minutes.
Step 2: Pine gets to work. We navigate the phone menus, wait on hold, and handle the back-and-forth. We don't just start it. We finish it. Most people who do this themselves spend an average of 240 minutes across phone trees and follow-up calls.
Step 3: Your issue is resolved. You get a confirmed result, not a case number and a vague promise. No retention offers, no runaround.
If contacting Now That's TV feels like a part-time job right now, let Pine handle it.
Frequently Asked Questions about Now That's TV
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What should I do if my Now That's TV order never arrived?
