Now That's TV is a UK-based TV shopping and entertainment channel that ships products directly to customers across the United States and beyond. If you've ever tried to sort out a billing dispute or track down a delayed order, you already know how quickly frustration builds. Common reasons people reach out include order delays and billing errors, two complaint themes that appear repeatedly on consumer review platforms. Now That's TV can be contacted by phone, email, live chat, and social media. The brand has drawn attention recently as TV shopping channels face growing scrutiny from cord-cutters comparing value against streaming alternatives. Visit Now That's TV at nowthats.tv.
Best Ways to Contact Now That's TV
Here is a quick-reference table of every confirmed contact channel for Now That's TV. Use this to find the right path before you waste time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 0800 731 7777 (UK); check nowthats.tv for US routing | Billing disputes, order issues, escalations |
| customerservices@nowthats.tv | Non-urgent inquiries, formal complaints | |
| Live Chat | Available via nowthats.tv during business hours | Quick questions, order tracking |
| Social Media | Facebook: Now That's TV; Twitter/X: @NowThatsTV | Public complaints, fast acknowledgment |
| Help Center | nowthats.tv/help | Self-service, FAQs, returns info |
Note: Now That's TV is primarily a UK-based operation. US-based customers should confirm current contact routing at nowthats.tv before dialing, as international support options may vary.
Contact Channels in Detail
Each channel below is broken out with step-by-step guidance so you know exactly what to do before you start.
1 📞 Now That's TV Phone Support
| Department | Phone Number | Hours (GMT/BST) |
|---|---|---|
| Main Customer Support | 0800 731 7777 | Mon–Fri 9am–5pm |
| Billing Inquiries | 0800 731 7777 (select billing option) | Mon–Fri 9am–5pm |
Call flow tips:
- When the automated menu picks up, say "billing" or "order" clearly to route faster.
- If you want a human immediately, press 0 repeatedly or say "agent" at the first prompt.
- Hold times tend to be shorter before 10am GMT. Midday and late afternoon are the busiest windows based on user reports.
- Have your order number ready before the call connects. Agents will ask for it within the first 30 seconds.
US customers: Because Now That's TV is UK-based, calling from the US means international rates apply unless you use a VoIP service. Confirm whether a US toll-free number is listed on nowthats.tv before dialing.
2 📧 Now That's TV Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | customerservices@nowthats.tv | 3–5 business days |
| Billing or Disputes | customerservices@nowthats.tv | 3–5 business days |
Subject line tips:
- Be specific: "Order #12345 Not Received" beats "Problem with my order" every time.
- For billing disputes, include the charge date and amount in the subject line.
What to include in the body:
- Full name and registered email address
- Order number or account reference
- A clear, one-paragraph description of the issue
- Any relevant screenshots or attachments
Known delays: Email response times can stretch beyond 5 business days during peak sale periods. If your issue is time-sensitive, follow up with a phone call after 48 hours.
3 💬 Now That's TV Live Chat or Website Bot
- Where to access: nowthats.tv (look for the chat icon in the bottom-right corner during business hours)
- Steps to start a chat:
- Go to nowthats.tv
- Look for the chat bubble icon at the bottom right of the page
- Click it and select your issue category from the menu
- Type your question or describe your issue
- If the bot cannot resolve it, type "speak to an agent" to request a human
- Issue types it handles: Order tracking, returns, basic account questions, product availability
- Escalation: The chat bot will escalate to a live agent if you explicitly request one or if your issue falls outside its scripted responses. During off-hours, it may only offer a callback or email option.
4 📱 Now That's TV In-App Support
- Available on: The Now That's TV app is available on iOS and Android. Confirm the latest version at the App Store or Google Play.
- Steps to access support through the app:
- Open the Now That's TV app and log into your account
- Tap the menu icon (usually top-left or bottom navigation bar)
- Select "Help" or "Support"
- Choose your issue category
- Follow the prompts or tap "Contact Us" to reach a support agent
- In-app vs. phone: The app handles order tracking, returns initiation, and basic account changes well. For billing disputes or escalations, a phone call or email will get you further.
Estimated Response Times from Now That's TV
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 5–20 minutes on hold during peak hours |
| 3–5 business days (can stretch to 7 during sales) | |
| Live Chat | 2–10 minutes for bot; 10–25 minutes for a live agent |
| In-App | Similar to live chat; varies by issue type |
Based on patterns reported by customers on review platforms, Monday mornings and the days following a major TV sale event are the worst times to call. If you can wait until Tuesday or Wednesday mid-morning (before noon GMT), hold times drop noticeably. The live chat bot has a known habit of looping users through FAQ suggestions before offering a human agent, so typing "agent" or "representative" early saves a few minutes of back-and-forth.
Before You Call: What to Have Ready
Don't sit on hold for 15 minutes only to realize you don't have the one thing they need. Here's what to pull up before you dial or open that chat window.
- Your order number. This is the single most important piece of information. It's in your confirmation email. Find it first.
- The email address you signed up with. Not your current email if you changed it. The one tied to your account. Agents use this to verify you.
- Your most recent transaction date and amount. If this is a billing issue, know the exact charge. "Around $40 sometime last month" will slow everything down.
- A brief description of the problem. One or two sentences. Agents move faster when you're clear upfront instead of explaining as you go.
- Any previous case or ticket numbers. If you've contacted them before about the same issue, having that reference number can skip a lot of re-explaining.
Tips to Reach Now That's TV Support Faster
These are practical, not theoretical. Based on what customers have reported across review platforms:
- Call before 10am GMT on a Tuesday or Wednesday. Mondays are slammed. Fridays after 3pm are hit or miss. Mid-week mornings are your best shot at a short hold.
- Use live chat for order tracking, phone for billing. Chat agents can pull up order status quickly. Billing credits and refunds almost always require a phone call with a senior agent.
- Skip the phone menu by saying "agent" immediately. Most automated systems respond to the word "agent" or "representative" at the first prompt. Don't wait through the full menu.
- Ask for a supervisor if you've already been told no once. First-line agents have limited authority on refunds. Politely asking for a supervisor or team leader often unlocks more options.
- Use desktop for live chat, not mobile. Several users have noted the chat window on mobile can disconnect mid-conversation. Desktop keeps the session more stable.
- Screenshot everything. Before you contact support, screenshot the error, the charge, or the order status. You can paste or describe it exactly, which speeds up verification.
Where to Quickly Solve Common Now That's TV Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error | Phone support | Have the charge date and dollar amount ready. Phone agents have the most authority to issue credits or refunds. |
| Technical glitch or error message | Live chat | Faster than phone for tech issues. You can copy and paste error codes directly into the chat window. |
| Can't log in or password reset | Help Center (self-service) | Try the self-service reset at nowthats.tv/help first. Only call if the automated tools fail after two attempts. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call creates a clearer record and gives you a better shot at escalation than email alone. |
| Order delay or missing package | Live chat or phone | Start with live chat for tracking updates. If the item is more than 10 days late, escalate to phone immediately. |
| Returning a product | In-app or Help Center | Returns can often be initiated through the app or help center without needing to speak to anyone. |
Additional Helpful Links for Now That's TV
Use these verified resources to handle your issue without waiting on hold.
- Help Center: nowthats.tv/help
- Start Live Chat: nowthats.tv (chat icon, bottom-right corner)
- Billing Portal: nowthats.tv (log in and navigate to "My Account" then "Orders & Billing")
- Report Fraud or Phishing: customerservices@nowthats.tv (include "FRAUD REPORT" in the subject line)
- Download the App: Search "Now That's TV" on the Apple App Store or Google Play Store
- Cancel Subscription: How to cancel Now That's TV
All links above were current as of early 2026. If a URL returns an error, go directly to nowthats.tv and navigate from the homepage.
How Pine AI Can Help You Contact Now That's TV
Complaints about long hold times and unresolved billing issues at TV shopping channels have climbed steadily through 2025 and into 2026, with customers reporting they spend an average of 240 minutes navigating phone trees and follow-up emails before getting a real answer.
Pine cuts that down.
Step 1: Let us contact Now That's TV for you. Tell us your issue. We'll ask for a few account details to get started. That's it on your end.
Step 2: Pine gets to work. We navigate the menus, wait on hold, and handle the back-and-forth. We don't just start it. We finish it.
Step 3: Your issue is resolved. Your question gets answered and your concern gets handled. No retention offers, no runaround. Just a confirmed result and your time back.
If you're done spending your afternoon on hold with a TV shopping channel, Pine is worth a look.
Frequently Asked Questions about Now That's TV
What's the fastest way to contact Now That's TV?
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What is Now That's TV's phone number?
Where can I find my account number for Now That's TV?
How long does it take for Now That's TV to get back to me?
What's the quickest way to cancel a subscription with Now That's TV?
Why is my Now That's TV order showing as delivered but I never received it?
