Trying to contact MGM Plus support can feel like a puzzle, especially when you're just trying to figure out why you're having billing disputes or issues cancelling a subscription, which are common complaints seen online. Whether you're hooked on the mysteries of 'From' and can't get it to stream, or just have a simple question, getting help shouldn't be this hard. You can try reaching them through their online help center or social media channels like X and Facebook. While they don't make it easy by providing a direct phone number, this guide will walk you through the best available methods. For general info, you can always visit the official MGM Plus site.
Different Ways to contact MGM Plus
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Help Center / Contact Form | Available 24/7 online | General questions, technical issues, feedback |
| Your Billing Provider | Varies (e.g., Amazon, Roku, Apple) | Billing problems, subscription management, urgent issues |
| Social Media | @MGMPlus on X (Twitter) | Public feedback, general questions (not for account issues) |
Customer Support Channels
Getting a hold of MGM Plus directly is tricky. They really, really want you to go through whoever bills you for the service. It's a bit of a runaround, but here's the breakdown.
📞 Phone Support
MGM Plus does not provide a public customer service phone number. Seriously. If you have a billing issue or need to cancel, you must call the support number for the company that manages your subscription.
| Provider Example | Common Support Number |
|---|---|
| Amazon Prime Video Channels | 1-888-280-4331 |
| Roku | 1-816-272-8106 |
| Apple | 1-800-275-2273 |
| YouTube TV | Via Help section in app/website |
📧 Email Support
There is no direct support email address. Instead, you have to use their online contact form.
| Purpose | Access Method | Notes |
|---|---|---|
| General Inquiries | MGM Plus Help Center Contact Form | Expect a canned response first, then a human reply within 1-3 business days. |
💬 Live Chat or Website Bot
MGM Plus does not currently offer a live chat feature on their website. The contact form is the primary digital method for reaching out to them directly. Any chat you encounter will be with your billing provider, like Amazon or YouTube TV.
📱 In-App Support
There's no dedicated support chat within the MGM Plus app itself. Tapping 'Help' or 'Support' in the app will almost always redirect you to the MGM Plus Help Center website in your browser. From there, you can access the contact form.
Estimated Response Times from MGM Plus
| Method | Expected Wait Time |
|---|---|
| Phone (via Provider) | 5-30 minutes, depending on the provider |
| Email (via Contact Form) | 24-72 business hours |
| Social Media | 12-48 hours for a public reply |
Tips to Reach Support Faster from MGM Plus
- Contact your provider first. For anything related to money, this is the only way. Don't waste time with the MGM Plus contact form for billing issues.
- Be specific in the contact form. Instead of "it's not working," write "The movie 'Road House' buffers every 5 minutes on my Roku Ultra, model 4800X. I have already restarted the device."
- Call your provider during off-peak hours. Try calling Amazon or Roku support on a Tuesday morning instead of a Saturday afternoon.
- Check the Help Center first. Your question might already be answered in their FAQs, which is way faster than waiting for an email.
Before You Call: What to Have Ready
Don't get stuck on the phone fumbling for info. Trust me, they will ask for it, and it's super annoying to have to search while they wait. Have this stuff ready:
- The name of your billing provider. Is it Amazon, Hulu, Roku, or your cable company? This is the most important piece of information.
- The email address you used to sign up. It might be different from your main email.
- A description of the problem. Know the name of the show or movie, the error message you're seeing, and what device you're using (e.g., Samsung Smart TV, iPhone 14).
- Your most recent bill. If it's a billing dispute, have the date and the exact amount of the charge ready to go.
Where to Quickly Solve Problems with MGM Plus
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Phone support for your provider (Amazon, Roku, etc.) | This is non-negotiable. MGM Plus support cannot issue refunds or cancel your subscription directly. The provider's agent has all the power here. |
| Technical Glitches (App Crashing) | MGM Plus Help Center / Contact Form | Check for app updates first. If that fails, the contact form is your best bet for logging a technical bug. |
| Can't Log In / Password Reset | Your Provider's Website | You don't have an 'MGM Plus' password. You have an Amazon, Apple, or Roku password. Reset it there. |
| A Show Disappeared | MGM Plus Help Center or Social Media | Content licenses change. Sometimes asking on Twitter gets a faster, though unofficial, answer about why something left the service. |
Additional Helpful Links for MGM Plus
How Pine AI Can Help You Save Time Contacting MGM Plus
Tired of the runaround just to manage your subscription? Pine AI can help. We handle the cancellation process for you, so you don't have to figure out which provider is billing you or wait on hold. Let us deal with the hassle. Securely cancel MGM Plus and other unwanted subscriptions in just a few clicks.
Frequently Asked Questions about MGM Plus
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Why can't I watch a movie that's supposed to be on MGM Plus?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
