Trying to contact MGM Plus support can feel like a puzzle, especially when you're just trying to figure out why you're having billing disputes or issues cancelling a subscription, which are common complaints seen online. Whether you're hooked on the mysteries of 'From' and can't get it to stream, or just have a simple question, getting help shouldn't be this hard. You can try reaching them through their online help center or social media channels like X and Facebook. While they don't make it easy by providing a direct phone number, this guide will walk you through the best available methods. For general info, you can always visit the official MGM Plus site.
Different Ways to Contact MGM Plus
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Help Center / Email Form | Submit a Request Form. Available 24/7, but responses are typically during business hours. | Billing questions, technical support, formal complaints, and account issues. |
| Social Media | X (formerly Twitter): @mgmplus | Public complaints or getting general attention, not for direct account support. |
Customer Support Channels
MGM Plus funnels most of its customer service through a limited set of digital channels. Here’s a breakdown of what you can realistically expect.
a. 📞 Phone Support
MGM Plus does not provide a public customer service phone number. Any numbers you find on third-party websites are likely not legitimate or are for corporate offices, not customer support. This is a common frustration for users who want to speak to a person directly.
b. 📧 Email Support
This is the primary method for contacting support. It's not a direct email address but a contact form on their website.
| Purpose | Link | Notes |
|---|---|---|
| General Support | Submit a Request | Average response time is 1-3 business days, but can be longer. Be as detailed as possible in your first message. |
c. 💬 Live Chat or Website Bot
Currently, MGM Plus does not offer a live chat feature or an automated support bot on its website or in its apps. All queries are directed through the email support form.
d. 📱 In-App Support
Support within the iOS and Android apps typically redirects you to the same Help Center and contact form available on the website.
- Open the MGM+ app.
- Go to your Profile or Settings section (often a person icon).
- Look for a 'Help' or 'Contact Us' option.
- This will usually open a web view of the MGM+ Help Center, where you can submit a request.
⏱️ Estimated Response Times from MGM Plus
| Method | Expected Wait Time |
|---|---|
| Email (via Contact Form) | 1-3 business days (can be longer during peak times) |
| Social Media | Varies. Not a reliable channel for direct support. |
🔍 Tips to Reach Support Faster from MGM Plus
- Be Extremely Detailed: Since you can't talk to someone in real-time, provide everything upfront: your account email, the device you're using, the exact error message, and the show you were watching.
- Use the Right Category: On the contact form, select the most accurate category for your issue. This might route your ticket to the right department faster.
- Prepare Account Details: Have the email you signed up with and the last 4 digits of the credit card used for billing ready to include in your message.
Before You Contact Them: What to Have Ready
Look, don't waste your time writing a vague message that will just get you a generic reply. Before you fill out that contact form, make sure you have this info ready. Trust me, it'll save you at least one pointless back-and-forth email.
- The email address associated with your MGM+ account
- The device you're using (e.g., Roku, iPhone, web browser)
- A clear description of the problem, including any weird error codes you see
Where to Quickly Solve Problems with MGM Plus
Here’s how to handle the most common issues without waiting days for a support reply.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Cancelling Your Subscription | Self-Service in Your Account Settings | This is way faster than waiting for an email. You must cancel where you originally subscribed (e.g., in your iPhone settings, on the Roku website, or through your Amazon account). MGM+ support cannot cancel it for you. |
| Technical Glitches / App Not Working | Help Center / Contact Form | Be specific. Mention your device, app version, and the exact show you were trying to watch. It helps them troubleshoot instead of giving you a generic 'restart your device' answer. |
| Billing Questions or Unauthorized Charges | Contact Form | This is frustrating. Attach a screenshot of the charge from your bank statement if you can. Use a clear subject line like 'Billing Dispute' to get it noticed. |
Additional Helpful Links for MGM Plus
For additional resources, check out the following links:
Frequently Asked Questions about MGM Plus Customer Service
What's the fastest way to contact MGM Plus?
How do I file a complaint about MGM Plus?
Where can I find my account detail number for MGM Plus?
How long does it take for MGM Plus to get back to me?
What's the quickest way to cancel a subscription with MGM Plus?
Can I talk to a real person at MGM Plus?
Why can't I watch a show like 'From' even though I'm subscribed?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
