Kyivstar is a major Ukrainian telecommunications company founded back in 1994, offering mobile, home internet, and TV services. Maybe you got a SIM while traveling or you're managing an account for family back home and just need to stop the charges. It happens. With plans ranging from about $5 to $20 a month, you could save up to $240 a year by canceling an unused service. This guide covers canceling on desktop and mobile (iOS and Android). Honestly, with all the buzz around Ukrainian artists like Eurovision's Kalush Orchestra, it's easy to see why you'd want to stay connected, but not if the bill is a surprise.
How to Cancel Kyivstar Subscription on Desktop
Canceling on a computer is probably the easiest way, since you can use your browser's auto-translate if you don't read Ukrainian or Russian. I had to refresh the page a couple of times because the login portal was acting up. Typical.
1 Log into Your 'My Kyivstar' Account
Go to the official Kyivstar website and find the 'My Kyivstar' login portal. You'll need your phone number and password. If you forgot it, the password recovery is right there.
2 Find Your Services or Tariff Plan
Once you're in, look for a section called 'Services', 'Overview', or 'My Tariff'. The layout can change, so you might have to poke around a bit. It's usually on the main dashboard.
3 Look for Management Options
This is the tricky part. Kyivstar, like many carriers, doesn't have a giant 'Cancel Subscription' button. Instead, you'll likely see options to 'Change Tariff' or 'Manage Services'.
4 Switch to a Basic Plan or Contact Support
To truly close the account, you often have to switch to a basic, non-subscription 'pay-as-you-go' plan first. If you just stop paying a prepaid plan, it will eventually deactivate on its own. For postpaid contracts, you absolutely must contact support to avoid collections.
How to Cancel Kyivstar Subscription on Mobile
Using the app is convenient, but it can be just as confusing. A friend mentioned the app kept logging them out, so be prepared for a little frustration. Weirdly, the chat function seemed to work better on the app than on the desktop site for me.
1 Open the 'My Kyivstar' App
Download the 'My Kyivstar' app from the App Store or Google Play if you haven't already. Log in with your phone number.
2 Navigate to Your Plan
Tap around the main screen or menu (usually a hamburger icon) to find your current plan details. It might be labeled 'Tariff' or 'My Number'.
3 Find the 'Change Plan' Option
Just like on desktop, you probably won't find a simple cancel button. Look for an option to 'Change plan'. The goal is to stop the automatic renewal.
4 Use the In-App Chat for Help
If you can't find a way to fully deactivate, your best bet is to use the in-app chat to contact support directly. Tell them you want to close the account or stop all recurring charges. Be persistent.
Cancel Kyivstar Subscription with phone
Calling is an option, but maybe a last resort if you're outside Ukraine. The main number is 466 (from a Kyivstar mobile) or 0-800-300-466 (from other Ukrainian numbers). Expect long waits and a potential language barrier. Be ready with your account details.
Cancel Kyivstar Subscription with live chat
Live chat is your best bet for getting help in writing. You can usually find it on the Kyivstar website or within the 'My Kyivstar' app under the 'Support' section. Response times can vary. One user on a forum said, 'The first agent disconnected, but the second one solved it in 5 minutes.' So, if at first you don't succeed, try again.
Before you cancel, know this: Kyivstar will not refund you for any time left in your billing cycle. It's a use-it-or-lose-it deal. Your call history and data will likely be deleted after the account is fully closed. Also, pausing a subscription isn't really a thing here; you either have an active plan or you don't.
Kyivstar Plans and Pricing 2025
| Plan Name | Price (USD/Month, Approx.) | Details |
|---|---|---|
| LOVE UA Contract | $6 | 15 GB of data, 1,500 minutes to other networks, unlimited in Kyivstar. |
| LOVE UA Power | $7 | 25 GB of data, 150 minutes to other networks, some 'Superpowers' like extra GBs. |
| All Together Optimal | $10 | Home internet (100 Mbps) plus a basic mobile plan. |
| All Together Max | $15 | Home internet (100 Mbps), more mobile data, and access to Kyivstar TV. |
Frequently Asked Questions about Kyivstar
Can I unsubscribe from Kyivstar anytime?
Can I get a refund from Kyivstar if I forgot to cancel?
How do I know my Kyivstar subscription is cancelled?
How long does it take for Kyivstar to cancel?
What else should I know before I cancel my Kyivstar subscription?
How do I raise a complaint to Kyivstar?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
