What's the fastest way to contact iROKO?

Email is your best bet. Don't bother looking for a phone number, it's a ghost.

How do I file a complaint about iROKO?

Ugh, this is tough. Your best shot is sending a very detailed email to their support address, but also publicly tweet at them. Sometimes the public shame is what gets a response.

Where can I find my account detail number for iROKO?

They don't really use an 'account number.' Your account is just tied to the email address you used to sign up. So, that's the main thing you need.

How long does it take for iROKO to get back to me?

Honestly, who knows. It could be a day, it could be a week. I once sent an email about a billing error and got a reply six days later asking for the same information I had already provided in the first message. So, pack your patience.

What's the quickest way to cancel a subscription with iROKO?

Do it yourself on their website. Now. Don't wait. Log in on a computer, not the app, go to your account settings, and find the subscription page because some users on Reddit claim the cancel button sometimes disappears right before the renewal date.

How do I raise a complaint to iROKO?

Start with a formal email using a clear subject line like 'Formal Complaint: Billing Issue.' If you get no traction after a few days, take it to their Facebook or Twitter page. That seems to be the escalation path.

Why is my subscription not active after I paid?

This is a super common problem. It's a nightmare. The payment goes through but the app doesn't recognize it, and you're stuck in a loop where it keeps asking you to subscribe even though your bank account shows the charge went through. Your only move is to email support with a screenshot of your payment confirmation from your bank or Google/Apple.

How to Contact iROKO Customer Service

Trying to contact iROKO can feel like a bit of a runaround, especially when you're just trying to watch the latest Nollywood blockbuster and run into a problem. Whether you're dealing with common frustrations people mention online, like billing disputes or issues with canceling a subscription, getting help shouldn't be a hassle. You can generally reach them via email or their social media channels like Facebook and Twitter. Before you get lost in their help section, this guide will give you the direct paths to getting your problems solved. You can always check their main page first at Visit iROKO.

Meta Description: Need to contact iROKO? Find out how to reach customer service for issues like billing disputes or canceling subscriptions. Get email, social media contacts, and tips.

Last Edited on 10 Oct, 2025

Chloe Anne-Bennett, Streaming & Entertainment Editor

7 min read

Different Ways to contact iROKO

Contact Method	Details & Availability	Best For
Email / Contact Form	Available 24/7	Billing questions, technical issues, and formal complaints
Help Center	Available 24/7	Self-service for password resets and basic troubleshooting
Social Media	Mon-Fri, Business Hours	General questions and getting a faster public response
Phone Support	International Number Only	Urgent issues (if you're willing to make an international call)

Customer Support Channels

Getting in touch with iROKO can feel a bit tricky since they don't have a straightforward US-based call center. Your best bet is almost always digital.

📞 Phone Support

Honestly, this is the least practical option for US customers. The widely listed number is international, so you'll likely face charges.

Department	Phone Number	Hours (Timezone)
General Support	+44 20 3657 2452	UK Business Hours (GMT)

📧 Email Support

This is the most reliable method. Using their website's contact form is often better as it categorizes your issue, but the direct email works too.

Purpose	Email	Notes
General Support	[email protected]	Average response time is 1-3 business days. Be specific in your subject line.
Website Contact Form	help.irokotv.com	This is the preferred method. It creates a support ticket for tracking.

💬 Live Chat or Website Bot

iROKO doesn't offer a traditional live chat service. Their 'chat' option usually directs you to the same contact form to submit a ticket. It's not a real-time conversation with an agent, which is a bit of a letdown.

📱 In-App Support

You can access support directly through the iROKOtv app on both iOS and Android.

Steps to Access:
1. Open the iROKOtv app and log in.
2. Tap on the 'Account' or 'Profile' section (the icon usually looks like a person).
3. Look for a 'Help', 'Support', or 'Contact Us' option in the menu.
4. This will typically open the contact form within the app or redirect you to their help center.

Estimated Response Times from iROKO

Method	Expected Wait Time
Email / Contact Form	24 - 72 hours
Phone	Immediate (plus international call costs)
In-App Support	24 - 72 hours
Social Media (X/Twitter)	4 - 24 hours

Tips to Reach Support Faster from iROKO

Use the Official Contact Form: It's better than a direct email because it forces you to provide the details they need upfront, which can reduce back-and-forth.
Be Extremely Detailed: Include your account email, the device you're using (e.g., Roku, iPhone 14), and the exact error message. Screenshots are a huge help.
Try Social Media: Sending a public message or DM to their official X (formerly Twitter) account can sometimes get a quicker, albeit more generic, response.
Submit One Ticket Only: Sending multiple emails for the same issue can actually push you to the back of the queue. Patience is key here.

Before You Call: What to Have Ready

Don't waste your time or theirs. Before you hit 'send' on that email, get these things ready. Trust me, they will ask for them.

The Email You Signed Up With: This is your main account identifier. They don't use account numbers.
The Specific Device You're Using: Saying 'my TV' isn't enough. Is it a Samsung Smart TV, an Apple TV, or a Roku Stick? Be specific.
A Screenshot of the Problem: If you're seeing an error code or a weird glitch, a picture is worth a thousand words and can solve your problem way faster.
Your Last Payment Info: If it's a billing issue, have the date and amount of your last payment from your bank or credit card statement ready.

Where to Quickly Solve Problems with iROKO

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Double Charge	Email / Contact Form	Use the subject line 'Urgent Billing Inquiry'. Attach a screenshot of the charge from your bank statement.
Video Not Playing or Buffering	Help Center (Self-Service)	Try the basic troubleshooting steps first. 90% of the time, it's an internet or device issue you can fix yourself.
Can't Log In or Reset Password	Password Reset Page	This is fully automated and way faster than contacting a human. Don't even bother with support for this.
Canceling Your Subscription	Your Account Settings (Self-Service)	Do this on a desktop browser. Some users report the cancel button is hard to find or use on mobile.
Filing a Formal Complaint	Email / Contact Form	Start the subject line with 'Formal Complaint'. Clearly state the issue and what resolution you're looking for.

Additional Helpful Links for iROKO

How Pine AI Can Help You Save Time Contacting iROKO

Tired of navigating confusing menus and waiting for support emails? Let Pine AI handle it. We can cancel your iROKO subscription quickly and securely. No more digging through account settings or waiting for a reply. Connect your account, and we'll take care of the rest, saving you time and frustration.

Frequently Asked Questions about iROKO

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.