What's the fastest way to contact iROKO?

Email is your best bet. Don't bother looking for a phone number, it's a ghost.

How do I file a complaint about iROKO?

Ugh, this is tough. Your best shot is sending a very detailed email to their support address, but also publicly tweet at them. Sometimes the public shame is what gets a response.

Where can I find my account detail number for iROKO?

They don't really use an 'account number.' Your account is just tied to the email address you used to sign up. So, that's the main thing you need.

How long does it take for iROKO to get back to me?

Honestly, who knows. It could be a day, it could be a week. I once sent an email about a billing error and got a reply six days later asking for the same information I had already provided in the first message. So, pack your patience.

What's the quickest way to cancel a subscription with iROKO?

Do it yourself on their website. Now. Don't wait. Log in on a computer, not the app, go to your account settings, and find the subscription page because some users on Reddit claim the cancel button sometimes disappears right before the renewal date.

How do I raise a complaint to iROKO?

Start with a formal email using a clear subject line like 'Formal Complaint: Billing Issue.' If you get no traction after a few days, take it to their Facebook or Twitter page. That seems to be the escalation path.

Why is my subscription not active after I paid?

This is a super common problem. It's a nightmare. The payment goes through but the app doesn't recognize it, and you're stuck in a loop where it keeps asking you to subscribe even though your bank account shows the charge went through. Your only move is to email support with a screenshot of your payment confirmation from your bank or Google/Apple.

How to Contact iROKO Customer Service

Trying to contact iROKO can feel like a bit of a runaround, especially when you're just trying to watch the latest Nollywood blockbuster and run into a problem. Whether you're dealing with common frustrations people mention online, like billing disputes or issues with canceling a subscription, getting help shouldn't be a hassle. You can generally reach them via email or their social media channels like Facebook and Twitter. Before you get lost in their help section, this guide will give you the direct paths to getting your problems solved. You can always check their main page first at Visit iROKO.

Meta Description: Need to contact iROKO? Find out how to reach customer service for issues like billing disputes or canceling subscriptions. Get email, social media contacts, and tips.

Last Edited on 05 Aug, 2025

Chloe Anne-Bennett, Streaming & Entertainment Editor

7 min read

Different Ways to contact iROKO

Contact Method	Details & Availability	Best for...
Email	`[email protected]`	Detailed account issues, billing errors, subscription problems.
Social Media	Facebook, Twitter (X), Instagram	Public complaints, getting a faster response when email fails.
Help Center	support.irokotv.com	Self-service for common questions, password resets.

Customer Support Channels

a. 📞 Phone Support

As of late 2023, iROKO does not provide a public customer service phone number for general support inquiries. Your primary contact methods will be digital.

b. 📧 Email Support

Purpose	Email	Notes
General Support	`[email protected]`	Expect a response within 1–2 business days. This is the main channel for help.

c. 💬 Live Chat or Website Bot

iROKO does not currently offer a live chat feature on its website or in the app. All support requests are handled asynchronously through email or social media.

d. 📱 In-App Support

Support within the iROKOtv app (iOS and Android) typically directs you to their email or help center.

Open the iROKOtv app.
Go to your Profile or Account section.
Look for a 'Help', 'Support', or 'Contact Us' option.
This will usually open a pre-addressed email to [email protected] or link you to the help center.

⏱️ Estimated Response Times from iROKO

Method	Expected Wait Time
Phone	Not Available
Email	24 - 48 Business Hours
Social Media	4 - 24 Hours
App	24 - 48 Business Hours (directs to email)

🔍 Tips to Reach Support Faster from iROKO

Use a Clear Subject Line: When emailing, use subjects like "Subscription Not Active After Payment" or "Cancellation Issue" to get routed faster.
Go Public (If Needed): If you don't get a response via email, send a public message to their Twitter or Facebook page. Companies often respond faster to public posts.
Prepare Your Details: Have all your information ready to go before you write the email. It saves a lot of back-and-forth.

Before You Call: What to Have Ready

Don't waste your time with endless email chains. Before you contact support, make sure you have your account email and the date of your last payment handy. Trust me, they will ask for it. It's also a good idea to grab a screenshot of the problem you're seeing, especially if it's a technical glitch or a payment error.

Where to Quickly Solve Problems with iROKO

Here are some of the most common topics iROKO customer service can assist with:

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
Subscription Not Active After Paying	Email Support (`[email protected]`)	This is a widely reported issue. Attach a screenshot of your payment confirmation (from your bank, Apple, or Google) in your first email to speed things up.
Trouble Canceling Your Subscription	Self-Service (via Desktop Website)	The app can be glitchy. Log into your account on a computer browser to cancel. It's more reliable.
The App is Crashing or Buffering	Help Center, then Email	First, try the basic troubleshooting steps in their help center (reinstalling, clearing cache). If that fails, email them your device model (e.g., iPhone 14, Samsung S22) and what you've already tried.
A Billing Error or Double Charge	Email Support	Provide the date and amount of the incorrect charge. Be very specific.

Additional Helpful Links for iROKO

For additional resources, check out the following links:

Frequently Asked Questions about iROKO Customer Service

Chloe Anne-Bennett

Streaming & Entertainment Editor

Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.