Trying to contact Funimation support can feel like a real quest, especially since everything is now part of Crunchyroll. If you're stuck dealing with common issues like billing disputes after the merger or technical glitches preventing you from watching the latest season of Jujutsu Kaisen, you're not alone. Many users on sites like the Better Business Bureau report these exact frustrations. Your main ways to get help are through Crunchyroll's official contact form or their website's chatbot, as direct Funimation support no longer exists. Before you dive in, it's best to head over to the official Crunchyroll site to manage your account. Visit Crunchyroll.
Different Ways to contact Funimation
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Contact Form (Email) | Via Crunchyroll Help Center, 24/7 submission | General inquiries, billing issues, technical problems |
| Help Center / FAQ | Available 24/7 online | Self-service for common questions and troubleshooting |
| Social Media | @Crunchyroll on X (formerly Twitter) | Public feedback, general questions (not for account issues) |
Customer Support Channels
Heads up: Funimation has merged with Crunchyroll, so all customer support is now handled through the Crunchyroll help center. The old Funimation support channels are no longer active.
📞 Phone Support
Direct phone support for Funimation is no longer available. All support requests must be submitted online through the Crunchyroll help portal. It's a bit of a pain, I know.
📧 Email Support
This is now the primary way to get help. You don't email them directly, you have to use their contact form.
| Purpose | How to Access | Notes |
|---|---|---|
| General & Technical Support | Crunchyroll 'Submit a Request' Form | Select the category that best fits your issue. Be specific. |
| Billing Issues | Crunchyroll 'Submit a Request' Form | Choose the 'Billing' category for the fastest routing. |
💬 Live Chat or Website Bot
Crunchyroll has a website chatbot, but it's not always easy to get a human.
- Where to access: Look for the chat bubble on the Crunchyroll Help Center page.
- Steps: Click the bubble and type your question. The bot will try to answer with help articles.
- Escalation: If the bot can't solve your problem, it may give you an option to submit a ticket to a human agent. It doesn't typically escalate to a live chat with a person.
📱 In-App Support
Contacting support through the Funimation app (if it's even still working for you) will just redirect you to the Crunchyroll Help Center website. Your best bet is to go directly to the website on a browser.
Estimated Response Times from Funimation
| Method | Expected Wait Time |
|---|---|
| Contact Form (Email) | 1-3 business days (can be longer during busy periods) |
| Social Media | Varies, not a guaranteed support channel |
| Chatbot | Instant (for automated responses) |
Tips to Reach Support Faster from Funimation
- Be Extremely Detailed: In the contact form, provide your account email, the device you're using, the name of the anime, and the specific episode number. The more info you give, the fewer back-and-forth emails you'll have.
- Use the Right Category: When you fill out the form, choose the most accurate category (e.g., Billing, Technical). This routes your ticket to the right team from the start.
- Check the FAQ First: Seriously. Many common problems, especially around the Funimation-to-Crunchyroll migration, are answered in the help center. It's faster than waiting for a human.
- One Ticket Per Issue: Don't submit multiple tickets for the same problem. It just clogs up the system and can actually slow down your response time.
Before You Call: What to Have Ready
Okay, so you can't call them anymore, but this is what you need before you fill out that contact form. Don't waste your own time. Get this stuff ready first.
- The Email You Signed Up With: This is the most important piece of information. They can't find your account without it.
- Your Username: Have your Funimation or Crunchyroll username handy.
- A Clear Description of the Problem: Know exactly what's wrong. If it's a technical issue, write down the exact error message. If it's a billing problem, have the date and amount of the charge.
- Transaction ID (for billing issues): If you have a problem with a payment, find the transaction ID from your email receipt or bank statement. It helps them track it down instantly.
Where to Quickly Solve Problems with Funimation
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Contact Form (Billing Category) | Attach a screenshot of the charge from your bank statement. Agents can act faster when they have visual proof. |
| Technical Glitches with the App | Help Center / Contact Form | Mention your device (e.g., Roku, iPhone 14), OS version, and app version. This info is usually in the app's settings menu. |
| Password Reset | Crunchyroll Password Reset Page | This is an automated, self-service tool. Using it is infinitely faster than contacting a human for help. |
| Content is Missing or Not Playing | Contact Form (Technical Category) | Be specific about the show and episode. Sometimes content rights change, and they can at least tell you if it's been removed. |
Additional Helpful Links for Funimation
How Pine AI Can Help You Save Time Contacting Funimation
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Frequently Asked Questions about Funimation
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Why is my Funimation app telling me to move to Crunchyroll?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
