Trying to get in touch with Eros Now can feel like a real headache, especially when you're dealing with common issues like surprise billing charges or trying to cancel a subscription that just won't quit. Many users online report frustrations with these exact problems. Whether you just finished binge-watching a new hit movie and are ready to cancel, or you're having technical glitches, getting help shouldn't be this hard. The main ways to reach them are through their online support ticket system, which is basically email, and their social media pages. You can find their main site at Visit Eros Now, but finding a direct phone number is nearly impossible.
Different Ways to Contact Eros Now
Getting a straight answer from Eros Now can be tricky since they don't offer the usual phone or live chat options. Your choices are limited, so picking the right one for your problem is key.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Ticket | Submit a request via their online Help Center. Available 24/7, but responses are not instant. | Billing disputes, technical support, cancellation issues, and formal complaints. |
| Social Media | Send a direct message or public post to @ErosNow on X (formerly Twitter) or their Facebook page. | Quick questions, getting a company's attention when email fails, public complaints. |
Customer Support Channels
Eros Now pushes all its customer service through digital channels. Here is a breakdown of what you can realistically expect.
a. 📞 Phone Support
There is no publicly listed customer service phone number for Eros Now in the US. Any number you find on a third-party site is likely not legitimate. They handle all support online.
b. 📧 Email Support
This is their main support channel, accessed by filling out a form on their website.
| Purpose | Notes | |
|---|---|---|
| General Support | Submit a Request Form | This is the official way. Expect a response within 1-3 business days, though it can sometimes take longer. |
c. 💬 Live Chat or Website Bot
Eros Now does not currently offer a live chat service or an interactive support bot on its website. You cannot talk to a representative in real time.
d. 📱 In-App Support
Support within the Eros Now app (iOS and Android) typically redirects you to the same Help Center website to submit an email ticket.
- Open the Eros Now app.
- Go to your 'Profile' or 'Account' section.
- Look for a 'Help,' 'Support,' or 'Contact Us' option.
- You will likely be taken to the web-based help center to submit your request.
⏱️ Estimated Response Times from Eros Now
Don't expect instant replies. Patience is necessary when dealing with their support system.
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| Email / Ticket | 1–3 business days |
| Chat | Not Available |
| App (Ticket) | 1–3 business days |
🔍 Tips to Reach Support Faster from Eros Now
- Be Extremely Detailed: When you submit a ticket, include everything. Your account email, the date of the problem, the exact movie you were watching, and any error codes. The less back-and-forth, the better.
- Use Social Media Publicly: If you've been waiting days for an email response to an urgent issue like a billing error, send a public message to them on X (Twitter). Companies often respond faster to public posts.
- Take Screenshots: Before you even contact them, take screenshots of the problem. Whether it's a billing error or a cancellation page that won't load, proof is your best friend.
Before You Contact Them: What to Have Ready
Seriously, don't waste your own time. Before you even start typing out that support ticket, get your information together. Trust me, they will ask for it, and having it ready will save you at least one email exchange.
- The email you signed up with: This is the most important piece of information, as it's how they identify your account.
- Your most recent bill or transaction ID: If it's a payment issue, have the date and amount of the charge ready. Find it in your bank statement or credit card history.
- The device you're using: If you have a technical problem, they'll need to know if you're on a Roku, an iPhone, a Samsung TV, or a web browser. Be specific.
Where to Quickly Solve Problems with Eros Now
Knowing where to go for what problem can save you a lot of frustration. Here’s a quick guide based on common issues people report online.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unauthorized Charge | Email / Ticket via Help Center | This is your only real option. Attach a screenshot of the charge from your bank statement. Use a clear subject line like "Incorrect Billing on Account [Your Email]". |
| Technical Glitches / Streaming Errors | Help Center (Self-Service First) | Check their FAQ for your specific device first. If that fails, submit a ticket and include your device model, app version, and the exact error message. |
| Can't Cancel Your Subscription | Your Account Page (Desktop Browser) | Do not try to cancel via email. Log in on a computer, go to your subscription settings, and cancel it there. Weirdly, users report the cancel button sometimes doesn't work on the mobile app. |
| Filing a Formal Complaint | Email / Ticket via Help Center | Create a clear, detailed record of your issue. State that you are filing a formal complaint in the first sentence. This creates a paper trail if you need to escalate. |
Additional Helpful Links for Eros Now
For additional resources, check out the following links directly from Eros Now.
Frequently Asked Questions about Eros Now Customer Service
What's the fastest way to contact Eros Now?
How do I file a complaint about Eros Now?
Where can I find my account detail number for Eros Now?
How long does it take for Eros Now to get back to me?
What's the quickest way to cancel a subscription with Eros Now?
How do I raise a complaint to Eros Now?
Why does my subscription keep auto-renewing after I cancelled?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
