Trying to get in touch with Eros Now can feel like a real headache, especially when you're dealing with common issues like surprise billing charges or trying to cancel a subscription that just won't quit. Many users online report frustrations with these exact problems. Whether you just finished binge-watching a new hit movie and are ready to cancel, or you're having technical glitches, getting help shouldn't be this hard. The main ways to reach them are through their online support ticket system, which is basically email, and their social media pages. You can find their main site at Visit Eros Now, but finding a direct phone number is nearly impossible.
Different Ways to contact Eros Now
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Email / Web Form | [email protected] | Non-urgent billing questions, technical issues, account help |
| Social Media | Twitter: @ErosNowHelp, Facebook: @ErosNow | Getting a faster public response, escalation |
| Phone Support | Not publicly available | N/A |
| Live Chat | Not available | N/A |
Customer Support Channels
Getting in touch with Eros Now can be a bit of a challenge since they don't offer the usual phone or live chat options. Here’s the breakdown of what's actually available.
📞 Phone Support
Eros Now does not provide a public customer service phone number for general inquiries or billing issues. Any numbers you find online are likely not for their main support department.
📧 Email Support
This is your primary method for direct contact. It's not instant, but it's the official channel.
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | This is the main address for all issues. Expect a response within 1-3 business days, though users report it can sometimes take longer. |
| Web Form | Eros Now Contact Page | Essentially sends an email to their support team. It's best to use your own email client to keep a record of the conversation. |
💬 Live Chat or Website Bot
Unfortunately, Eros Now does not currently offer a live chat feature on its website or in its apps. You cannot chat with a live agent for immediate help.
📱 In-App Support
You can access help directly through the app, which usually just directs you to their help center or email.
- Platform: iOS & Android
- Steps to access support:
- Open the Eros Now app.
- Go to your 'Profile' or 'More' section.
- Look for 'Help Center' or 'Contact Us'.
- This will typically open their FAQ page or provide the support email address.
Estimated Response Times from Eros Now
| Method | Expected Wait Time |
|---|---|
| 1-3 business days | |
| Social Media | 4-24 hours |
| In-App Support | Same as email (1-3 business days) |
Tips to Reach Support Faster from Eros Now
- Be incredibly detailed in your first email. Include your account email, the date of the issue, any error messages, and screenshots. The less back-and-forth, the better.
- Use social media for visibility. If your email goes unanswered, send a public message to @ErosNowHelp on Twitter. Companies often respond faster to public posts.
- State your subscription method. Clearly mention if you subscribed via the website, Apple App Store, Google Play, or another partner. This is a huge detail they need.
- Keep it simple. Don't write a novel. Use bullet points to explain your problem clearly and concisely.
Before You Call: What to Have Ready
Okay, so you can't actually call them. But before you type out that email, get your ducks in a row. Trust me, it will save you from a week of painful email exchanges.
- The email address you used to sign up. This is their main way of identifying you.
- Your method of payment. For example, the last four digits of the credit card used or if you paid via PayPal.
- A screenshot of the problem. Whether it's a billing error on your bank statement or a technical glitch in the app, a picture is worth a thousand words. Seriously, just send one.
- The date the problem occurred. Don't just say "last month." Give them the exact date of the charge or when the error first appeared.
Where to Quickly Solve Problems with Eros Now
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error | Email Support ([email protected]) | Attach a screenshot of the charge from your bank statement. Use a clear subject line like "Incorrect Charge on My Account." |
| Technical Glitches | Help Center (Self-Service) & then Email | First, try basic troubleshooting from their Help Center (log out, clear cache). If that fails, email support with your device model and OS version. |
| Password Reset | Self-Service on Website | This is way faster than contacting a human. Just use the "Forgot Password" link on the login page. |
| Canceling Your Subscription | Your Account Settings (Self-Service) | Do not email them to cancel. You must do it yourself in your account settings or via the third party you subscribed through (Apple, Google, etc.). |
Additional Helpful Links for Eros Now
How Pine AI Can Help You Save Time Contacting Eros Now
Tired of navigating confusing menus or waiting for support emails? Let Pine AI handle it. We can cancel your Eros Now subscription quickly and securely. No more searching for hidden buttons or worrying about future charges. Connect your accounts and let Pine AI manage your subscriptions, saving you time and frustration.
Frequently Asked Questions about Eros Now
What's the fastest way to contact Eros Now?
How do I file a complaint about Eros Now?
Where can I find my account detail number for Eros Now?
How long does it take for Eros Now to get back to me?
What's the quickest way to cancel a subscription with Eros Now?
How do I raise a complaint to Eros Now?
Why am I still being charged after I cancelled?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
