Trying to contact Epix Now customer service can feel like you're solving one of the mysteries from their show 'From'. First things first, Epix Now officially rebranded to MGM+ in early 2023, so don't get confused. If you're running into issues, you're not alone. Many users online report problems with billing disputes or trying to cancel a subscription they forgot they had. Getting help isn't as simple as a phone call. Your main options are the official contact form on their website or reaching out through their social media profiles on X (formerly Twitter), Facebook, and Instagram. For most issues, you'll need to start at the official MGM+ website, so it's best to head there first and see what you can solve on your own before waiting for a response.
Different Ways to Contact Epix Now (MGM+)
Since Epix Now is now MGM+, they've streamlined their support channels. This means you won't find a simple phone number to call. Here’s a breakdown of your real options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Contact Form | Available 24/7 via the MGM+ Help Center | General questions, billing inquiries, technical support, and formal complaints. |
| Social Media | X (Twitter), Facebook, Instagram. Monitored during business hours. | Public complaints, getting a faster initial response, or asking general questions. |
| Help Center | Available 24/7 on the MGM+ website | Self-service for common issues like password resets, device setup, and basic troubleshooting. |
Customer Support Channels
MGM+ directs nearly all customer support inquiries through its online help center to manage requests efficiently. Here are the specific channels available.
a. 📞 Phone Support
There is no publicly listed customer service phone number for MGM+. The company requires users to go through their website's contact form for support. Any numbers found on third-party websites are likely outdated or not for general customer service.
b. 📧 Email Support
Similar to phone support, MGM+ does not provide a direct customer service email address. Instead, they use a structured contact form on their website.
- Purpose: General Inquiries, Billing, Technical Issues
- Email: Not available. Use the official contact form.
- Notes: This form ensures your request is categorized and sent to the right department. The average response time is typically 1 to 3 business days.
c. 💬 Live Chat or Website Bot
MGM+ does not currently offer a live chat feature or an automated bot on its main website or help center. All support is handled asynchronously through the contact form.
d. 📱 In-App Support
You can access help directly within the MGM+ app, but it will usually redirect you to the help center on their website.
- Platform: iOS, Android, Roku, Fire TV
- Steps to access support:
- Open the MGM+ app.
- Navigate to your Profile or the Settings menu.
- Look for a 'Help', 'Support', or 'Contact Us' option.
- Tapping this link will open the MGM+ Help Center in a web browser where you can use the contact form.
⏱️ Estimated Response Times from Epix Now (MGM+)
Patience is key when dealing with support forms. Here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Contact Form | 1–3 business days |
| Social Media | 4–24 hours for an initial reply |
| In-App | Redirects to the contact form, so 1–3 business days |
🔍 Tips to Reach Support Faster from Epix Now (MGM+)
- Be incredibly detailed in the contact form. Provide your email, the exact issue, any error codes, and the device you're using. This reduces the back-and-forth.
- Try social media for simple questions. If you just want to know if a show is leaving the platform, a public tweet might get a faster answer.
- Check the Help Center first. The answer to your problem, especially for cancellations or basic tech issues, is probably already there.
Before You Contact: What to Have Ready
Don't waste your time. Before you fill out that contact form, make sure you have your information ready. Trust me, they will ask for it.
- The email you signed up with. This is the most important piece of information, as it's your primary account identifier.
- Your method of billing. Did you sign up through the website, Apple, Google Play, or Roku? They can't help with billing if they aren't the ones charging you.
- A screenshot of the problem. If you have a billing error or a technical glitch, a picture is worth a thousand words and can speed things up immensely.
Where to Quickly Solve Problems with Epix Now (MGM+)
Knowing where to go for your specific problem can save you a lot of headaches. Here’s a quick guide.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error from MGM+ | Official Contact Form | Be very specific. Provide the date and amount of the charge and attach a screenshot from your bank statement if possible. |
| Technical Glitches / Streaming Errors | Help Center (Self-Service) | Always try the basics first: log out and back in, restart your device, and reinstall the app. This is faster than waiting for a human. |
| How to Cancel Your Subscription | Your Billing Provider (Apple, Roku, Amazon) | This is the big one. MGM+ support cannot cancel your account if you subscribed through a third party. You must cancel it where you created it. |
| Filing a Formal Complaint | Official Contact Form | Use a clear subject line like "Formal Complaint Regarding Billing Issue." This helps ensure it gets routed correctly and taken seriously. |
Additional Helpful Links for Epix Now (MGM+)
For additional resources, check out the following official MGM+ links:
Frequently Asked Questions about Epix Now Customer Service
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
