Trying to contact Epix Now customer service can feel like you're solving one of the mysteries from their show 'From'. First things first, Epix Now officially rebranded to MGM+ in early 2023, so don't get confused. If you're running into issues, you're not alone. Many users online report problems with billing disputes or trying to cancel a subscription they forgot they had. Getting help isn't as simple as a phone call. Your main options are the official contact form on their website or reaching out through their social media profiles on X (formerly Twitter), Facebook, and Instagram. For most issues, you'll need to start at the official MGM+ website, so it's best to head there first and see what you can solve on your own before waiting for a response.
Different Ways to Contact Epix Now (MGM+)
Since Epix Now is now MGM+, they've streamlined their support channels. This means you won't find a simple phone number to call. Here’s a breakdown of your real options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Contact Form | Available 24/7 via the MGM+ Help Center | General questions, billing inquiries, technical support, and formal complaints. |
| Social Media | X (Twitter), Facebook, Instagram. Monitored during business hours. | Public complaints, getting a faster initial response, or asking general questions. |
| Help Center | Available 24/7 on the MGM+ website | Self-service for common issues like password resets, device setup, and basic troubleshooting. |
Customer Support Channels
MGM+ directs nearly all customer support inquiries through its online help center to manage requests efficiently. Here are the specific channels available.
a. 📞 Phone Support
There is no publicly listed customer service phone number for MGM+. The company requires users to go through their website's contact form for support. Any numbers found on third-party websites are likely outdated or not for general customer service.
b. 📧 Email Support
Similar to phone support, MGM+ does not provide a direct customer service email address. Instead, they use a structured contact form on their website.
- Purpose: General Inquiries, Billing, Technical Issues
- Email: Not available. Use the official contact form.
- Notes: This form ensures your request is categorized and sent to the right department. The average response time is typically 1 to 3 business days.
c. 💬 Live Chat or Website Bot
MGM+ does not currently offer a live chat feature or an automated bot on its main website or help center. All support is handled asynchronously through the contact form.
d. 📱 In-App Support
You can access help directly within the MGM+ app, but it will usually redirect you to the help center on their website.
- Platform: iOS, Android, Roku, Fire TV
- Steps to access support:
- Open the MGM+ app.
- Navigate to your Profile or the Settings menu.
- Look for a 'Help', 'Support', or 'Contact Us' option.
- Tapping this link will open the MGM+ Help Center in a web browser where you can use the contact form.
⏱️ Estimated Response Times from Epix Now (MGM+)
Patience is key when dealing with support forms. Here’s what you can generally expect.
| Method | Expected Wait Time |
|---|---|
| Contact Form | 1–3 business days |
| Social Media | 4–24 hours for an initial reply |
| In-App | Redirects to the contact form, so 1–3 business days |
🔍 Tips to Reach Support Faster from Epix Now (MGM+)
- Be incredibly detailed in the contact form. Provide your email, the exact issue, any error codes, and the device you're using. This reduces the back-and-forth.
- Try social media for simple questions. If you just want to know if a show is leaving the platform, a public tweet might get a faster answer.
- Check the Help Center first. The answer to your problem, especially for cancellations or basic tech issues, is probably already there.
Before You Contact: What to Have Ready
Don't waste your time. Before you fill out that contact form, make sure you have your information ready. Trust me, they will ask for it.
- The email you signed up with. This is the most important piece of information, as it's your primary account identifier.
- Your method of billing. Did you sign up through the website, Apple, Google Play, or Roku? They can't help with billing if they aren't the ones charging you.
- A screenshot of the problem. If you have a billing error or a technical glitch, a picture is worth a thousand words and can speed things up immensely.
Where to Quickly Solve Problems with Epix Now (MGM+)
Knowing where to go for your specific problem can save you a lot of headaches. Here’s a quick guide.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error from MGM+ | Official Contact Form | Be very specific. Provide the date and amount of the charge and attach a screenshot from your bank statement if possible. |
| Technical Glitches / Streaming Errors | Help Center (Self-Service) | Always try the basics first: log out and back in, restart your device, and reinstall the app. This is faster than waiting for a human. |
| How to Cancel Your Subscription | Your Billing Provider (Apple, Roku, Amazon) | This is the big one. MGM+ support cannot cancel your account if you subscribed through a third party. You must cancel it where you created it. |
| Filing a Formal Complaint | Official Contact Form | Use a clear subject line like "Formal Complaint Regarding Billing Issue." This helps ensure it gets routed correctly and taken seriously. |
Additional Helpful Links for Epix Now (MGM+)
For additional resources, check out the following official MGM+ links:
Frequently Asked Questions about Epix Now Customer Service
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
