Trying to contact Epix Now customer service can feel like you're solving one of the mysteries from their show 'From'. First things first, Epix Now officially rebranded to MGM+ in early 2023, so don't get confused. If you're running into issues, you're not alone. Many users online report problems with billing disputes or trying to cancel a subscription they forgot they had. Getting help isn't as simple as a phone call. Your main options are the official contact form on their website or reaching out through their social media profiles on X (formerly Twitter), Facebook, and Instagram. For most issues, you'll need to start at the official MGM+ website, so it's best to head there first and see what you can solve on your own before waiting for a response.
Different Ways to contact Epix Now
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Help Center & Email | Available 24/7 via online contact form | Non-urgent technical issues, account questions, feedback |
| Help Center (Self-Service) | Available 24/7 | Password resets, checking device compatibility, basic troubleshooting |
| Social Media | Active on X (formerly Twitter) and Facebook | General questions, getting a public response |
| Your TV Provider | Varies by provider (e.g., Comcast, Hulu, Roku) | All billing issues, subscription management, cancellations |
Customer Support Channels
First thing to know: Epix is now called MGM+. This change has made finding direct support a little confusing. Most of the time, you'll be dealing with the company you pay for the service, not MGM+ directly.
📞 Phone Support
There is no publicly listed direct phone number for Epix Now (MGM+) customer support. They funnel nearly all support inquiries through their online help center or redirect you to your billing provider (like Amazon, Roku, or your cable company). If you have a billing problem, you absolutely have to call your provider, not MGM+.
📧 Email Support
| Purpose | Email / Method | Notes |
|---|---|---|
| General Support | Contact Form on MGM+ Help Center | This is the primary method. It essentially sends them an email. Expect a response within 1-2 business days. |
| App Feedback | Via App Store (iOS) or Google Play Store (Android) | Leaving a review can sometimes get a response from their development team, especially for app-specific bugs. |
💬 Live Chat or Website Bot
As of late 2024, Epix Now (MGM+) does not offer a live chat feature on its main website for general inquiries. The support process is designed to make you use the self-help articles or the email contact form. It's a bit of a pain, honestly.
📱 In-App Support
Support within the MGM+ app is pretty limited. It typically just redirects you to the same online help center.
- Open the MGM+ (Epix Now) app.
- Go to 'My Account' or look for a settings icon (often a gear).
- Find the 'Help' or 'Support' option.
- This will usually open a web view of the MGM+ Help Center where you can search articles or find the contact form.
Estimated Response Times from Epix Now
| Method | Expected Wait Time |
|---|---|
| Email (Contact Form) | 24 - 48 business hours |
| Social Media | 4 - 24 hours |
| Phone | Not Available |
| In-App | Redirects to Email/Help Center |
Tips to Reach Support Faster from Epix Now
- Go Through Your Provider: For anything related to billing, payment, or canceling, contact the company that bills you (e.g., Apple, Google Play, Comcast). This is not a suggestion, it's the only way.
- Be Extremely Detailed: When using the contact form, provide everything. The device you're using, the show you were watching, the exact error message, and the email address for your account. The more info you give, the less back-and-forth you'll have.
- Use Social Media Publicly: Sending a public message on X (@MGMplus) can sometimes get a faster, more generic response than waiting for an email.
Before You Call: What to Have Ready
Okay, so you can't really call them, but before you fill out that contact form, get your stuff together. Don't waste your own time.
- The email you signed up with. This is your account identifier. They can't find you without it.
- The exact name of your billing provider. Are you billed through Roku? Amazon Prime Channels? Your cable company? They will ask this first.
- A screenshot of the problem. If you have an error code or a weird glitch, a picture is worth a thousand words and saves you from trying to describe it.
- The device and model you're using. Saying 'my TV' isn't enough. Is it a Roku Ultra, an Apple TV 4K, or a Samsung Smart TV (and what year)? Be specific.
Where to Quickly Solve Problems with Epix Now
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unrecognized Charge | Your TV/Streaming Provider (e.g., Hulu, Apple, Xfinity) | MGM+ does not handle your money directly. Check your credit card statement to see who the charge is from, then call that company. |
| Technical Glitches (App Crashing, Buffering) | Epix Now Help Center & Contact Form | Try the basic steps first: restart the app, check your internet, and reinstall. If that fails, use the form. |
| Can't Log In or Reset Password | MGM+ Help Center (Self-Service) | This is almost always faster to do yourself. Don't even bother trying to contact a human for this. |
| How to Cancel Your Subscription | The Service You Used to Sign Up | You cannot cancel from the Epix Now (MGM+) app or website. You must go to the source (Apple Subscriptions, Roku, etc.). |
Additional Helpful Links for Epix Now
How Pine AI Can Help You Save Time Contacting Epix Now
Tired of figuring out who actually bills you for Epix Now? It's confusing. Pine AI makes it simple. We can identify your subscription and help you cancel it in just a few clicks. No more digging through Roku or Apple account settings. Let us handle the hassle so you can save time and money, stress-free.
Frequently Asked Questions about Epix Now
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
