So, you're ready to cancel Claro TV. Established in 2003, Claro is a massive telecommunications company, and maybe you signed up just to watch that one big soccer tournament and then forgot about it. It happens to the best of us. With plans that can run from $49.99 to over $129.99 a month, you could save up to $1500 a year by cutting a service you no longer need. This guide will walk you through canceling on their website or by making a phone call.
How to Cancel Claro TV on iPhone (iOS)
If you signed up for Claro TV directly through the Apple App Store, this is the way to go. If you subscribed on their website, these steps won't work, so you can skip to the desktop guide.
1 Open Your iPhone Settings
Find and tap the gray Settings icon on your home screen. This is where all your device and account settings live.
2 Tap Your Apple ID
Your name and profile picture are right at the top. Tap on it to access your iCloud and media settings.
3 Go to Subscriptions
On the next screen, tap on Subscriptions. You'll see a list of all active and expired subscriptions tied to your Apple ID. It can be a surprisingly long list.
4 Find and Cancel Claro TV
Scroll through the list to find Claro TV. Tap on it, and then select Cancel Subscription. You'll have to confirm your choice, and then you're done. Apple will send a confirmation.
How to Cancel Claro TV on Android
This method is for users who subscribed to Claro TV via the Google Play Store. If you signed up on the Claro website, this list won't show your subscription.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the primary hub for all your app-related subscriptions.
2 Access Your Profile
Tap on your profile icon in the top-right corner of the screen. This opens up a menu with several account options.
3 Navigate to Payments & Subscriptions
From the menu, select Payments & subscriptions. Then, on the next screen, tap Subscriptions to see everything you're paying for through Google Play.
4 Locate and Cancel Claro TV
Find Claro TV in your list of active subscriptions. Tap on it, and then press the Cancel subscription button. Follow the on-screen prompts to finalize the cancellation. Honestly, sometimes they make you give a reason, just pick anything.
How to Cancel Claro TV on Desktop or Laptop
1 Visit the Official Claro Website
Open your web browser and go to the official Claro website. This is the most reliable method for most users.
2 Log In to Your Account
Look for the login portal, often called 'Mi Claro' or 'My Account'. Enter your username and password to access your account dashboard.
3 Find Your TV Service or Subscription
Once logged in, you'll need to navigate to the section that manages your services. Look for links like 'My Services', 'Manage Plan', or 'Subscriptions'. It can feel a bit like a maze.
4 Select the Cancellation Option
Find your Claro TV package and look for an option to 'Cancel Service' or 'Change Plan'. You may have to click through a few screens trying to convince you to stay. Be persistent.
5 Confirm Your Cancellation
Follow the final prompts to confirm the cancellation. Make sure you get to a final confirmation screen or receive a confirmation email. Don't just close the browser without it.
Cancel Claro TV by Phone
If navigating the website is a hassle, you can always call. It's old-school, but it works.
- Find the customer service number for your region on your latest bill or on the Claro website.
- Have your account information ready, including your account number, the full name on the account, and your service address.
- Call and follow the prompts to speak with a representative about cancelling your TV service.
- Be prepared for retention offers. They will likely offer you a discount to stay. If you're set on cancelling, politely decline.
- Request a confirmation number and the exact date the service will be terminated before you hang up.
Before You Cancel: What You Should Know
- Refunds: Claro generally does not offer prorated refunds. If you cancel in the middle of a billing cycle, you'll likely have access until the end of that cycle, but you won't get any money back for the unused time.
- Bundled Services: If your Claro TV is part of a bundle with internet or phone service, cancelling it could increase the price of your remaining services. Ask the representative about how the cancellation will affect your overall bill.
- Equipment Return: You may need to return equipment like a cable box or satellite dish. Ask about the return process to avoid being charged for unreturned equipment. It's a charge nobody wants.
Having Trouble Cancelling Your Claro TV Subscription?
Stuck in a cancellation loop? It happens more than you'd think. Here are a few things to try:
- Check your billing source. Did you sign up through Apple, Google, or directly on the Claro website? You have to cancel from the same place you started.
- Try a different device. Some websites have glitches on mobile. If you're using your phone, try cancelling from a desktop computer instead.
- Clear your browser cache. Sometimes old data can cause issues. Clear your cache and cookies or try using an incognito/private browser window.
- Contact support directly. When all else fails, calling customer service is your best bet. They can process the cancellation for you manually. It might take a while, but it gets the job done.
Subscription Plans and Pricing (2025)
| Plan Name | Monthly Price (USD) | Key Features |
|---|---|---|
| Basic TV | $29.99 | 50+ channels, including local networks. SD quality. |
| Plus TV | $49.99 | 120+ channels, popular sports and movie channels. HD. |
| Premium TV | $79.99 | 180+ channels, premium networks (HBO, etc.), HD. |
| TV + App | $54.99 | Plus TV plan with access to the Claro Video app. |
How Pine AI Can Help You Cancel Your Claro TV Subscription
Tired of navigating confusing menus and waiting on hold? Let Pine AI handle it. We find your subscriptions and cancel them for you, quickly and securely. Connect your accounts and let us take care of the rest. It's that simple.
Frequently Asked Questions about Claro TV
Can I unsubscribe from Claro TV anytime?
Can I get a refund from Claro TV if I forgot to cancel?
How do I know my Claro TV subscription is cancelled?
How long does it take for Claro TV to cancel?
What else should I know before I cancel my Claro TV subscription?
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How does Pine AI work with Claro TV to cancel my subscription?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
