So, you're ready to cancel Claro TV. Established in 2003, Claro is a massive telecommunications company, and maybe you signed up just to watch that one big soccer tournament and then forgot about it. It happens to the best of us. With plans that can run from $49.99 to over $129.99 a month, you could save up to $1500 a year by cutting a service you no longer need. This guide will walk you through canceling on their website or by making a phone call.
How to Cancel Claro TV Subscription on Desktop
Canceling online is the goal, but be ready for a little frustration. Their website can be slow, and the cancel button sometimes feels like it's playing hide-and-seek. As of early 2024, this method still works, but you might need to refresh the page once or twice.
1 Go to the Claro Website and Log In
Head over to the official Claro website. You'll need your login email and password. If you forgot it, the password reset process is pretty standard.
2 Find Your Account Section
Once you're in, look for a section named 'Mi Claro,' 'My Account,' or something similar. It's usually hiding in the top-right corner of the page.
3 Navigate to Your Subscriptions
This is where it gets tricky. You need to find a menu for 'Subscriptions' or 'My Services.' I had to click around for a few minutes to find it. Don't give up.
4 Select the TV Service to Cancel
Click on the Claro TV plan you want to get rid of. Be careful not to cancel your internet or phone by mistake if you have a bundle.
5 Find and Click the Cancel Link
Look for a small link that says 'Cancel Subscription' or 'Unsubscribe.' It's often buried at the bottom of the page. They don't make it easy. You'll likely have to click through one or two pages asking if you're really sure you want to leave.
6 Confirm and Get Proof
Follow the final prompts to confirm the cancellation. Make sure you get a confirmation message on the screen and, more importantly, check your email for a cancellation confirmation. If you don't get that email, you're probably not canceled.
Cancel Claro TV Subscription with phone
If the website is a dead end, calling is your next best option. It's a hassle, but at least you get to talk to a person. A user on Reddit mentioned, 'I had to call twice. The first rep hung up on me.' So, be prepared.
Phone Number: 1-800-252-7688 (General Customer Service) Hours: Monday - Friday, 8 AM to 7 PM (Expect longer waits during lunch hours)
What to expect on the call:
- You'll fight with an automated menu first. Just keep saying 'Cancel Service.'
- You will be put on hold. It's unavoidable.
- The representative will ask why you're leaving and will try hard to offer you a discount or a different package. Just be polite but firm. A simple, 'No thank you, please cancel my account' works best. Repeat as needed.
- Always ask for a confirmation number before you hang up.
Before you pull the plug, know this. You'll typically have access to Claro TV until the end of your current billing cycle. Don't expect a refund for the remaining days, that's just not how they do things. Also, they won't delete your account info, they just deactivate it, so they can send you 'win-back' offers later. Pausing your subscription usually isn't an option either.
Claro TV Plans and Pricing 2025
| Plan | Monthly Price (USD) | Details |
|---|---|---|
| Claro TV Básico | $49.99 | Includes 50+ basic channels, standard definition, and access on one device. Good for casual viewing. |
| Claro TV Plus | $89.99 | Over 120 channels, including sports and movies, HD quality, and streaming on up to 3 devices. Includes 50 hours of cloud DVR. |
| Claro TV Premium | $129.99 | All 200+ channels, including premium networks like HBO, 4K quality where available, 5-device streaming, and 200 hours of cloud DVR. |
Frequently Asked Questions about Claro TV
Can I unsubscribe from Claro TV anytime?
Can I get a refund from Claro TV if I forgot to cancel?
How do I know my Claro TV subscription is cancelled?
How long does it take for Claro TV to cancel?
What else should I know before I cancel my Claro TV subscription?
How do I raise a complaint to Claro TV?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
