Trying to get in touch with SoundCloud Go can feel like you're shouting into the void. If you're dealing with common frustrations like billing disputes for your Go+ subscription or trying to figure out why you can't cancel, you're not alone. Many users on sites like Trustpilot report these exact headaches. Unlike other services, you can't just pick up the phone. Your main ways of contacting them are through their online help center ticket system or by reaching out on social media. It's the same platform that helped artists like Ice Spice blow up, but getting a human to help with your account can be a challenge. Before you get lost in their help articles, you can visit the official SoundCloud site for general info.
Different Ways to Contact SoundCloud Go
Getting help from SoundCloud isn't as simple as calling a number. They funnel almost everything through their online ticket system. Here’s a quick breakdown of your limited options.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Help Center Ticket | Available 24/7 via their website. | Almost everything. This is the official channel for billing issues, technical support, and account problems. |
| Social Media (X) | @SCsupport on X (formerly Twitter). | Quick questions, public complaints, or getting an update on an existing ticket. Don't expect them to solve complex billing issues in a tweet. |
Customer Support Channels
SoundCloud directs all support traffic through a few specific online channels. Knowing which one to use can save you some time and frustration.
a. 📞 Phone Support
Let's get this out of the way. SoundCloud does not have a customer support phone number. Any number you find on a third-party website is not legitimate. Do not call them. All support is handled online.
b. 📧 Email Support (Ticket System)
SoundCloud uses a ticketing system instead of a direct support email. You submit a request through their Help Center, which creates a ticket that is handled by their support team via email.
| Purpose | How to Access | Notes |
|---|---|---|
| General & Technical Support | Submit a Request | This is the main channel. Response times can vary wildly, from 24 hours to over a week. |
| Copyright & Takedowns | Use the dispute link in the notification email. | This is a separate process. Do not use the general support form for copyright issues. |
c. 💬 Live Chat or Website Bot
SoundCloud does not currently offer a live chat feature or an interactive support bot. Your only option for direct, asynchronous communication is the ticket system.
d. 📱 In-App Support
There is no dedicated 'contact support' button within the SoundCloud mobile app. If you tap on 'Help' in the app (on iOS: Library > your profile icon > Help), it will redirect you to the mobile version of their Help Center website, where you can submit a ticket as described above.
⏱️ Estimated Response Times from SoundCloud Go
Patience is key when dealing with SoundCloud support. Response times are based on user reports and can fluctuate depending on ticket volume.
| Method | Expected Wait Time |
|---|---|
| Help Center Ticket | 2 - 7 business days |
| Social Media (X) | 1 - 3 business days |
🔍 Tips to Reach Support Faster from SoundCloud Go
- Be Hyper-Detailed: In your ticket, include your profile URL, the email associated with your account, any relevant transaction IDs, and URLs to specific tracks or pages. The more info you give, the less back-and-forth is needed.
- Use the Right Form: Submitting a billing question through the copyright form will just get you ignored. Double-check you're in the right place.
- Reply to the Same Email Thread: If you need to follow up, reply directly to the email from your existing ticket. Starting a new ticket will just put you at the back of the line.
Before You Contact: What to Have Ready
Don't waste your time. Before you even think about submitting a ticket, make sure you have your SoundCloud profile URL and the email you signed up with handy. Trust me, they will ask for it. If it's a billing problem, grab a screenshot of the charge from your bank statement, making sure to have the date and amount visible.
Where to Quickly Solve Problems with SoundCloud Go
Knowing where to go for your specific issue is half the battle. Here’s a cheat sheet.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error on Go+ | Help Center Ticket | Be very specific. Provide the date of the charge, the amount, and the last four digits of the card charged. This is your best bet for getting a refund processed. |
| Technical Glitches / App Not Working | Help Center (Self-Service) First | Check their status page or community forums first. If it's a known bug, contacting support won't help. If it's just you, then submit a ticket with your device info (e.g., iPhone 14, iOS 17.1). |
| Can't Cancel Subscription | Self-Service via Website/App Store | This is faster than contacting a human. If you subscribed via Apple App Store or Google Play, you MUST cancel it there. SoundCloud support cannot cancel it for you. |
| A Copyright Claim or Takedown | The Dispute Form (link in email) | Do not use the general support ticket. The copyright team is separate, and using the official dispute form is the only way to get your case reviewed. |
Additional Helpful Links for SoundCloud Go
For additional resources, check out the following official SoundCloud links:
Frequently Asked Questions about SoundCloud Go Customer Service
What's the fastest way to contact SoundCloud Go?
How do I file a complaint about SoundCloud Go?
Where can I find my account detail number for SoundCloud Go?
How long does it take for SoundCloud Go to get back to me?
What's the quickest way to cancel a subscription with SoundCloud Go?
How do I raise a complaint to SoundCloud Go?
Why was my track taken down for copyright?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
