Trying to get in touch with SoundCloud Go can feel like you're shouting into the void. If you're dealing with common frustrations like billing disputes for your Go+ subscription or trying to figure out why you can't cancel, you're not alone. Many users on sites like Trustpilot report these exact headaches. Unlike other services, you can't just pick up the phone. Your main ways of contacting them are through their online help center ticket system or by reaching out on social media. It's the same platform that helped artists like Ice Spice blow up, but getting a human to help with your account can be a challenge. Before you get lost in their help articles, you can visit the official SoundCloud site for general info.
Different Ways to contact SoundCloud Go
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Help Center / Ticket | Online form, available 24/7 | All non-urgent issues, billing questions, technical problems |
| Social Media (X/Twitter) | @SCsupport | Public questions, general feedback (not for account-specific issues) |
| Phone Support | Not publicly available | N/A |
| Live Chat | Not available | N/A |
Customer Support Channels
SoundCloud primarily directs users to its online Help Center and a ticket-based system. Getting a human on the phone is, to put it mildly, not really an option they offer to the general public.
🎫 Help Center & Ticket System
This is your main channel for any real support. You submit a request, and they email you back.
- Where to access: SoundCloud Help Center
- Steps to access:
- Go to the link above.
- Choose a category that matches your issue (e.g., 'Billing & Subscriptions').
- Fill out the form with as much detail as possible.
- Submit the request and wait for an email response.
- It handles: Pretty much everything from billing errors and technical glitches to copyright questions.
📞 Phone Support
SoundCloud does not provide a public customer support phone number for SoundCloud Go subscribers. Any numbers you find online are likely not for general customer service and won't get you to the right department.
📧 Email Support
Direct email is not the primary method. Submitting a ticket through the Help Center is how you get into their email queue. The response will come from a [email protected] or similar address, but you can't initiate contact that way.
💬 Live Chat or Website Bot
There is no live chat feature available for SoundCloud Go customer support. You have to use the ticket system.
Estimated Response Times from SoundCloud Go
| Method | Expected Wait Time |
|---|---|
| Help Center Ticket | 1-3 business days (can be longer during peak times) |
| Social Media (X/Twitter) | Varies, often within 24 hours for a public reply |
Tips to Reach Support Faster from SoundCloud Go
- Be incredibly specific in your support ticket. Include dates, amounts, and the exact error message you see.
- Submit your ticket during business hours on a weekday. It might get seen faster.
- Attach screenshots. For any visual bug or billing error, a picture is worth a thousand words and can prevent a lot of back-and-forth emails.
- Only submit one ticket for your issue. Sending multiple tickets can actually slow down the process.
Before You Call: What to Have Ready
Okay, so you can't call, but you still need to be prepared. Before you submit that ticket, get your ducks in a row. Trust me, it saves you from a week of email tag.
- Your SoundCloud Profile URL: This is the most important thing. It's how they find you.
- The Email Address on Your Account: Make sure it's the one you actually used to sign up for SoundCloud Go.
- Transaction ID or Receipt: If it's a billing issue, have the transaction number from your bank statement or email receipt ready. It's usually a long string of numbers and letters.
- A Screenshot of the Problem: Seriously. If something looks weird on the screen, just screenshot it. It's the fastest way to show them what's wrong.
Where to Quickly Solve Problems with SoundCloud Go
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Double Charge | Help Center Ticket | Choose the 'Billing' category. Provide the exact date and amount of the charge. They are usually pretty good about fixing clear errors. |
| Technical Glitches (e.g., app crashing) | Help Center Ticket | Mention your device (e.g., iPhone 14, Android 12), app version, and what you were doing when it crashed. Specifics matter. |
| Password Reset | Self-Service Page | Don't even bother with a ticket for this. It's way faster to just use the 'Forgot Password' link on the login page. |
| Filing a Formal Complaint | Help Center Ticket | Start your ticket subject with 'Formal Complaint'. Be professional and clearly state the issue and the resolution you want. |
| Copyright Claim on Your Track | Copyright Dispute Form | This is a separate, specific process. Using the general support ticket will just delay things. |
Additional Helpful Links for SoundCloud Go
How Pine AI Can Help You Save Time Contacting SoundCloud Go
Tired of waiting for a response from SoundCloud Go? If you just want to cancel your subscription without the hassle, Pine AI can help. We handle the cancellation process for you, saving you time and the frustration of navigating help centers and filling out forms. Let us manage your subscriptions so you can get back to your day.
Frequently Asked Questions about SoundCloud Go
What's the fastest way to contact SoundCloud Go?
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Where can I find my account detail number for SoundCloud Go?
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What's the quickest way to cancel a subscription with SoundCloud Go?
How do I escalate a complaint to SoundCloud Go?
What do I do if SoundCloud Go took down my track for copyright?
Chloe Anne-Bennett
Streaming & Entertainment Editor
Chloe Anne-Bennett is the Streaming & Entertainment Editor at Pine AI. Chloe is a leading voice on the business of streaming, entertainment and the evolving landscape of digital media. Before contributing to Pine AI, Chloe was an entertainment correspondent for a major news outlet, where she reported on everything from box office trends to the impact of streaming services on traditional media. At Pine AI, Chloe leverages her deep industry knowledge to provide our readers with insightful analysis of the latest trends, helping them make sense of their subscriptions and where to hit the sweet spots in how to handle customer service reps.
