PlayStation Plus, launched in 2010, gates online multiplayer and cloud saves behind a paywall. With subscription pricing now running from $9.99 to $17.99 per month, you could save up to $160 a year by cutting the cord. Maybe you just signed up to play Helldivers 2 and the hype died down. It happens. Pissed Consumer highlights over 1,500 complaints in the last 3 years, specifically citing "impossible refund policies" and "auto-renewal glitches." Following the massive 35% price hike that sparked outrage across social media, many users are walking away. Whether on iOS, Android, or desktop, use this guide to cancel. Visit PlayStation Plus to start.
How to Cancel PlayStation Plus on Desktop
Using a desktop browser is usually the most reliable way to cancel. The mobile site can be finicky with pop-ups.
1 Log In to Account Management
Head over to the official PlayStation website and sign in. You need to look for the Account Management page. It is sometimes buried, so keep your eyes peeled for your avatar in the top corner.
2 Select Subscription Management
On the left sidebar, click on the Subscription tab. If the page fails to load (which happens more than it should), refresh the browser. You will see a list of your active services.
3 Turn Off Auto-Renew
Find PlayStation Plus and select Turn Off Auto-Renew. Sony might ask you why you are leaving or offer a discount to stay. Just confirm your choice until you see the confirmation screen.
How to Cancel PlayStation Plus on PS5 Console
Cancelling directly on the console is straightforward, provided you know exactly which sub-menus to dig through.
1 Go to Settings
On your PS5 home screen, navigate to the top right gear icon to open Settings. It is right next to your profile picture.
2 Navigate to Users and Accounts
Select Users and Accounts, then scroll down to the Account section. From there, select Payment and Subscriptions. It is a bit of a maze.
3 Open Subscriptions
Click on Subscriptions to see your active PlayStation Plus plan. Select it.
4 Cancel Subscription
Select Cancel Subscription at the bottom left. You will likely have to click through a few screens where they try to convince you to keep it. Keep confirming until it says the subscription will end on your expiration date.
How to Cancel PlayStation Plus on Mobile (iOS & Android)
Note that the PlayStation App often just redirects you to a mobile web page to handle billing. It feels a bit clunky, but it works.
1 Open the PlayStation App
Launch the PlayStation App on your phone. Tap the Settings gear icon on the home screen.
2 Access PS Store Info
Scroll down to the PlayStation Network section and tap on Subscription Management. This usually redirects you to a web view of your account.
3 Turn Off Auto-Renew
Once the web page loads, find your Plus membership and tap Turn Off Auto-Renew. If the page hangs, try switching to your phone's native browser instead of the in-app one.
What is PlayStation Plus Cancellation Policy
Sony plays hardball here. When you cancel, you are actually just turning off "auto-renew." This means you keep access to your games and multiplayer features until the current billing cycle ends. Do not expect a refund for the unused time. According to Pissed Consumer, a common complaint is that Sony refuses refunds even if you cancel just a day after the renewal hits. Unless required by local law, they stick to a strict "no refund" policy for subscription charges already processed.
Before You Cancel PlayStation Plus: What You Should Know
There are a few catches to keep in mind before you pull the plug.
- Cloud Saves: Your cloud saves are generally kept for 6 months after you cancel. If you do not resubscribe by then, you might lose that 100-hour RPG save file.
- Free Games: Any "monthly games" you claimed are locked once your subscription ends. You get them back if you resubscribe.
- Exclusive Discounts: You lose access to any Plus-exclusive pricing in the store immediately upon expiration.
Having Trouble Cancelling Your PlayStation Plus Subscription?
If the buttons are greyed out or the site is crashing, you are not alone.
- Check the Source: Did you buy it via Amazon or a voucher? You might need to manage it there.
- Desktop Mode: If you are on mobile, force your browser to "Desktop Mode." The mobile site often hides the cancel button.
- Remove Payment Method: As a last resort, some users remove their credit card from the "Payment Methods" section to prevent the next charge, though this can sometimes cause account flags.
Subscription Plans and Pricing (2025)
| Plan | Monthly Price | Yearly Price | Key Features |
|---|---|---|---|
| Essential | $9.99 | ~$79.99 | Online multiplayer, 2-3 monthly games, cloud storage |
| Extra | $14.99 | ~$134.99 | All Essential perks + Game Catalog (hundreds of PS4/PS5 games) |
| Premium | $17.99 | ~$159.99 | All Extra perks + Classics Catalog, Cloud Streaming, Game Trials |
How Pine AI Can Help You Cancel Your PlayStation Plus Subscription
With the recent price hikes causing a stir in the gaming community, now is a smart time to evaluate if you are actually using your subscription. Pine AI makes the breakup process painless.
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Step 1: Let's get started to cancel PlayStation Plus Simply tell us that you want to cancel your subscription with PlayStation Plus, and we will ask for some account details to get started.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We do not just suggest it; we finish it.
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Step 3: You're free from PlayStation Plus The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about PlayStation Plus
Can I unsubscribe from PlayStation Plus anytime?
Can I get a refund from PlayStation Plus if I forgot to cancel?
How do I know my PlayStation Plus subscription is cancelled?
How long does it take for PlayStation Plus to cancel?
What else should I know before I cancel my PlayStation Plus subscription?
How do I raise a complaint to PlayStation Plus?
How does Pine AI work with PlayStation Plus to cancel my subscription?
