What if Disney Plus doesn't lower my TV Streaming bill?

Then you cancel. Seriously, it's the only leverage you have. Come back when they email you a deal. If you're considering cancellation, our [how to cancel Disney Plus guide](/cancel-subscription/streaming-and-services/how-to-cancel-disney-plus) can help. For detailed contact information, check out our [Disney Plus customer service guide](/customer-service/streaming-and-services/how-to-contact-disney-plus-customer-service).

Should I email rather than phone to complain about my TV Streaming bill costs?

Don't bother with email, it's a black hole. Use their live chat feature. It's faster and you get a transcript of the conversation, which is solid gold if you need proof of what they promised. For detailed contact information, check out our [Disney Plus customer service guide](/customer-service/streaming-and-services/how-to-contact-disney-plus-customer-service). Need to file a complaint? See our [Disney Plus complaint filing guide](/complaint-filing/streaming-and-services/disney-plus).

What's the easiest way to contact Disney Plus TV Streaming?

Their online Help Center is the main gateway. You'll have to click through a few options to get to the live chat or phone number. They don't exactly roll out the welcome mat for complaints. For detailed contact information, check out our [Disney Plus customer service guide](/customer-service/streaming-and-services/how-to-contact-disney-plus-customer-service).

Why did my Disney Plus TV Streaming bill suddenly increase this month?

Because they raised their prices again. It happens about once a year now. Your promotional period might have also ended, so they bumped you up to the full, painful price without much warning. Need to file a complaint? See our [Disney Plus complaint filing guide](/complaint-filing/streaming-and-services/disney-plus).

How to get a discount on my Disney Plus TV Streaming bill?

Your best bets are switching to an annual plan, which saves you about 16%, or downgrading to the plan with ads. Sometimes threatening to cancel in the support chat can magically reveal a 'loyalty' discount. For detailed contact information, check out our [Disney Plus customer service guide](/customer-service/streaming-and-services/how-to-contact-disney-plus-customer-service).

What promotions does Disney Plus offer to lower bills?

They're pretty stingy with current subscribers. Most deals are for new or returning customers, like '3 months for $1.99'. The Disney Bundle (with Hulu/ESPN+) is their main ongoing 'promotion' for everyone.

How to Lower Your Disney Plus TV Streaming Bill (2025)

Another price hike. For what, exactly? Your Disney Plus bill just jumped again, and it feels like a slap in the face for loyalty. According to a CNET report from August 2023, the ad-free plan shot up to $13.99 a month, a nearly 27% increase. You're not imagining the frustration; it's a shared sentiment. Over on Trustpilot, Disney Plus is sitting on a dismal 1.5-star rating, with countless users complaining about billing issues and terrible customer service. It's a similar story on their Better Business Bureau profile, which is flooded with complaints about unauthorized charges and the nightmare of trying to get a straight answer. It seems like they're more focused on squeezing wallets than keeping customers happy.

Last Edited on 03 Sep, 2025

Chloe Anne-Bennett, Streaming & Entertainment Editor

9 min read

Best Ways to Lower Your Disney Plus Bills

Lowering Bill Method	Ease of Action	Why use this method
Downgrade to an Ad-Supported Plan	Easy	The quickest way to instantly reduce your monthly cost without losing access to the content library.
Switch to Annual Billing	Easy	Pay a lump sum upfront to get a discount equivalent to two free months. Best for long-term savings.
Cancel and Wait for a 'Win-Back' Offer	Tricky	A gamble, but Disney often sends promotional offers to former subscribers a few months after cancellation.
Utilize the Disney+ Bundle	Easy	If you use Hulu or ESPN+, bundling them is significantly cheaper than paying for each service separately.
Check Partner Deals (e.g., Verizon)	Tricky	Some mobile or internet providers offer Disney+ for free or at a discount. Requires having a specific plan.

Step-by-step Guide on Lowering Your Disney Plus Bill After Complaining

1 Identify and Review the Bill

Ugh, another one. Log into your account and find the exact date and amount of the price increase. Note your current plan (ad-free, bundle, etc.) so you know exactly what you're paying for before you contact them.

2 Consider Downgrading Your Plan

If you can tolerate commercials, switching to the ad-supported plan is a surefire way to lower the monthly charge. It's a bitter pill to swallow, paying for ads, but it keeps a few bucks in your pocket.

3 Re-evaluate Your Bundle

Are you actually watching Hulu and ESPN+? If you signed up for the bundle but only use Disney+, you're just throwing money away. You can downgrade to a Disney Plus only plan to cut costs.

4 Look for Promotions and Offers

Scour their help pages or your account dashboard for any promotions. Sometimes they hide loyalty offers, but you have to dig for them. Don't expect them to make it easy.

5 Check for Student, Military, or Low-Income Discounts

Disney Plus itself doesn't offer these directly, which is annoying. However, some third-party services or student discount programs (like UNiDAYS) occasionally have limited-time offers. It's worth a quick search.

6 Pay Annually Instead of Monthly

If you plan on keeping the service, switching to an annual plan saves you money. It's basically paying for 10 months and getting 12. It's a bigger hit upfront, but the math works out if you can swing it.

🔍 How to Negotiate for a Lower Bill with Disney Plus

Your Goal:

Get a promotional rate or a one-time credit applied to your account due to the recent price increase.

The Script:

Hello, I'm calling because I noticed a significant, unexpected increase in my monthly bill. I've been a subscriber for [Number] years and have always enjoyed the service, but this new price of [New Price] is making me reconsider my subscription. I'm looking at other options like Netflix and Max right now. Before I make a decision to cancel, I was hoping you could tell me if there are any promotions or loyalty offers available for long-time customers to bring the cost down to something more reasonable?

Key Phrases to Use:

"Unexpected price increase"
"Long-time subscriber"
"Considering my options"
"Competitors like Netflix or Max"
"Any retention offers available?"
"This new price is hard to justify"

If They Won't Budge

Ask for a one-time 'courtesy' credit for the inconvenience.
Politely end the chat or call and proceed with downgrading to the ad-supported plan yourself.
Cancel the service. You can always resubscribe later, possibly with a new customer promotion.

Best Alternatives to Disney Plus

Sometimes, no amount of negotiating is worth the headache. If you've had enough of Disney Plus's price hikes and poor service, you have options. Here are a few of the top competitors people are switching to:

Competitor	Why it's Better Alternative to Disney Plus	Benefits
Netflix	Users who want a massive, constantly updated library of original content and international shows.	Offers a wider variety of genres and a more mature content library. Their plan tiers are straightforward.
Max (formerly HBO Max)	Users looking for premium, high-quality series and blockbuster movies from Warner Bros.	Combines HBO, Discovery+, and Warner Bros. content. Often considered the go-to for prestige television.
Paramount+	Users who want a budget-friendly option with live sports (like the NFL) and a solid back catalog.	Generally cheaper than Disney+. Includes content from CBS, Nickelodeon, and Paramount Pictures, plus live TV options.