How to File a Complaint with Deseret Book

Deseret Book complaints should be organized by product type: a physical order, a warehouse cancellation, a damaged item, a digital book or audiobook, a Bookshelf+ subscription, Platinum Rewards, an event ticket, an account issue, or a privacy request. Each issue has a different evidence trail and sometimes a different support email.

Start with the order number, Deseret Book account email, purchase date, item name, shipment tracking, packing slip, subscription billing date, screenshots, and the result you want confirmed in writing. Deseret Book's current support pages list customer service by phone and email, separate contacts for Bookshelf/eBooks/downloads, event tickets, and privacy requests.

Best Deseret Book Complaint Paths

Customer Service is listed as available Monday through Friday, 8:00 AM to 5:00 PM Mountain Time, closed Saturday and Sunday. The contact page lists 1-800-453-4532 for U.S. and Canada, 801-517-3369 for international calls, and service@deseretbook.com for online, telephone order, product, and website inquiries.

Step-by-Step: How to File a Deseret Book Complaint

Official Deseret Book Support Routes

When possible, keep the complaint in writing. If you call, note the date, time, phone number, person or department, and the exact decision given.

Orders, Shipping, and Tracking Complaints

Deseret Book's order status page says an order usually takes 2 to 3 business days before it leaves the warehouse. The shipping page says in-stock item processing is typically 1 to 2 business days, but high-volume seasons can take longer. From November 24 through December 31, Deseret Book says to allow 2 to 3 business days for processing before the package ships, and personalized items may require an additional 2 days.

Current shipping context:

For a shipping complaint, include the order number, ship date, tracking number, carrier, promised or estimated method, last scan, destination country or state, photos if damaged, and the correction requested.

Canceling an Order Before It Ships

Deseret Book says an order or item can still be canceled only if the order has not yet begun processing in the warehouse. To request cancellation, email service@deseretbook.com or call 1-800-453-4532 during business hours. Include the order number and/or email used when placing the order.

If the order cannot be canceled, Deseret Book points customers to the returns process. For a cancellation complaint, include:

• order number
• item name
• time the order was placed
• time cancellation was requested
• support email or call notes
• shipment notification time
• requested action

Returns, Refunds, and Damaged Products

Deseret Book's returns page says returns are accepted within 30 days of purchase on most items. For mail order customers, the footnote says 30 days from the time the shipment is received, with a 15-day grace period when mailing merchandise back to the warehouse.

Return rules to check:

Exclusions include personalized items, out-of-print items, opened CDs and DVDs except defectives, clearance items, gift cards, and digital products such as eBooks and audiobooks.

Digital Content and Bookshelf+ Complaints

Deseret Book's digital content page says eBooks, audiobooks, music, and similar digital products are not returnable and cannot be refunded under normal circumstances. If a digital product was purchased in error, the page says to contact downloads@deseretbook.com for an accommodation.

Bookshelf+ has separate subscription rules:

For a Bookshelf+ complaint, include the account email, subscription plan, billing date, cancellation date, screenshot of My Subscriptions, whether the 14-day billing grace applies, and the email used for the refund request.

Platinum Rewards Complaints

Deseret Book's Platinum Rewards overview says the program costs $25.00 for a full year. Listed benefits include 10% back in points starting with the first purchase, redeemable points, one full year of LDSLiving Magazine, a Bookshelf+ discount, and exclusive promotions or sales.

Platinum Rewards complaints usually involve:

• points not posting
• point redemption not applying
• excluded products or taxes
• LDSLiving Magazine fulfillment
• Bookshelf+ discount timing
• membership renewal or account mismatch
• receipt not tied to the correct Deseret Book account

Deseret Book says 100 points equals $1.00. The overview also says points may not be redeemed for taxes, gift cards, subscriptions, Church Distribution items, or tickets, and that points are not earned when purchasing those items.

Privacy and Account Requests

Deseret Book's Privacy Notice lists privacy@deseretbook.com and a mailing address for privacy rights questions:

55 North 300 West, Suite 300, Attn: Legal, Salt Lake City, UT 84101

The Privacy Notice says state privacy laws may provide rights to access, correct, delete, portability, and opt out of targeted advertising, sale, or profiling. It also lists a footer link for "Do Not Sell My Information."

For a privacy complaint, include the account email, request type, state, date submitted, verification status, response received, and the action still needed.

When to Escalate Beyond Deseret Book

For credit card billing errors, the FTC says the written notice should reach the card issuer within 60 days after the first bill with the error was sent. Use the issuer's billing inquiry address and include copies of supporting records.

What to Say in a Deseret Book Complaint

Use this script:

"I need Deseret Book to review a complaint about [online order, shipping delay, damaged item, return, digital content, Bookshelf+ billing, Platinum Rewards, event ticket, account access, privacy request, or support follow-up]. The order or account email is [email], the order or subscription date is [date], and the item or subscription is [item/title/plan]. I have attached [receipt, order number, packing slip, tracking number, photos, cancellation screenshot, billing statement, support email, or privacy request]. I am requesting [cancellation confirmation, replacement, refund review, return approval, tracking investigation, Bookshelf+ billing correction, Platinum points correction, digital-content accommodation, privacy response, or written final decision]. Please confirm the next step and final decision in writing."

Helpful follow-up questions:

• "Has the order begun warehouse processing?"
• "What carrier and tracking number were used?"
• "Has there been no tracking update for 7 business days?"
• "Is this item returnable under the 30-day rule?"
• "Is the item damaged or defective, and should I return it before sending photos?"
• "Is this digital content, a physical item, Bookshelf+, Platinum Rewards, or an event ticket?"
• "Was Bookshelf+ canceled through My Subscriptions?"
• "Is the Bookshelf+ refund request within the 14-day billing grace period?"
• "Did the Platinum Rewards exclusion list affect this purchase?"
• "What written response should I keep with my records?"

Let Pine AI Help File the Complaint

Frequently Asked Questions

Sources Checked

• Deseret Book Help Center, "Contact Deseret Book," checked June 28, 2026.
• Deseret Book Help Center, "Returns Information," last updated July 9, 2024, checked June 28, 2026.
• Deseret Book Help Center, "Returning Digital Content," last updated August 13, 2024, checked June 28, 2026.
• Deseret Book Help Center, "Cancel Bookshelf+," last updated June 9, 2026, checked June 28, 2026.
• Deseret Book Help Center, "Bookshelf+ FAQ's," last updated September 22, 2025, checked June 28, 2026.
• Deseret Book Help Center, "Order Status," checked June 28, 2026.
• Deseret Book Help Center, "Tracking My Order," checked June 28, 2026.
• Deseret Book Help Center, "Cancel Order/Item(s) From Order," last updated November 30, 2021, checked June 28, 2026.
• Deseret Book Help Center, "Shipping and Handling Information," last updated April 6, 2026, checked June 28, 2026.
• Deseret Book Help Center, "Subscription Terms and Conditions," last updated June 11, 2025, checked June 28, 2026.
• Deseret Book Help Center, "Platinum Rewards Overview," last updated July 2, 2025, checked June 28, 2026.
• Deseret Book Privacy Notice, checked June 28, 2026.
• Deseret Book Terms of Use, checked June 28, 2026.
• FTC Consumer Advice, "Disputing credit card charges," checked June 28, 2026.