Complain About DeepDyve - learn how to file a complaint

Good luck getting a quick reply. Users report waiting days, not hours.

• Be hyper-specific in your first email. Include your account email, dates, and any transaction IDs.
• Use a clear, direct subject line like 'Urgent: Billing Error on Account [Your Email]'.
• Follow up every 48 hours if you don't hear back. Don't let your ticket get buried.

If your emails are going into a black hole, it's time to escalate. First, try replying to your own email thread asking for an update or to speak with a manager. If that still gets you nowhere, you have two solid options.

Your first move should be the Better Business Bureau (BBB). File a complaint on the BBB website. DeepDyve will be notified and asked to respond publicly. It's not a court, but companies often respond to protect their rating. Honestly, given their A+ rating on BBB despite bad reviews elsewhere, they probably do respond to BBB complaints to keep that score up. Prepare to wait, though, the process can take a few weeks.

If it's a billing dispute, a credit card chargeback is your nuclear option. Contact your bank or credit card company, explain the situation, and provide any evidence you have. This usually gets a company's attention fast because it costs them money.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Email Address]]

I am writing again to resolve an issue with my DeepDyve account, as my previous attempts to contact support have not resulted in a solution.

On [[Date of Incident]], I was incorrectly billed [[$Amount]] for a service I did not authorize or had already cancelled. Trying to get this corrected has been incredibly time-consuming and frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is cancelled and no further charges will be made.

If I do not receive a response and confirmation of the refund within 3 business days, I will proceed with filing a chargeback with my credit card provider and lodging a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always ask for a ticket or reference number for your complaint. It's your only proof.
• Take screenshots of everything. Cancellation confirmation pages, error messages, your contact form submission. Everything.
• A user on Pissed Consumer mentioned they only got a response after posting a negative review publicly. Sometimes, you have to take the complaint public on social media or a review site to get noticed.
• If you're trying to cancel, check your credit card statement like a hawk for the next couple of months to make sure they actually stopped billing you.

Tired of sending emails into the void at DeepDyve, wondering if anyone is even reading them? Sound familiar? Pine AI can handle the annoying follow-up for you. It sends the formal complaint, keeps track of the timeline, and persistently nudges the company so you don't have to. No more setting calendar reminders to chase a refund or getting lost in a support queue that never moves. Let an AI do the nagging while you get on with your research. Seriously, it saves your sanity.