Complain About Chronicles Magazine - learn how to file a complaint

Trying to get a straight answer from Chronicles Magazine can feel impossible. They seem to prefer you give up. Below are the main channels, but be prepared for a bit of a runaround.

Immediate to never. Honestly, getting a response feels like a lottery win.

• Call or email first thing in the morning on a weekday, like 9 AM Eastern Time.
• Have your subscription or account number ready before you even start writing.
• Use clear, direct language. Phrases like "formal complaint" and "credit card chargeback" can sometimes get their attention faster.

If Chronicles Magazine is ignoring you, it is time to take the fight elsewhere. Do not just give up.

Better Business Bureau (BBB)

The BBB is not a government agency, but companies often respond to complaints filed there to protect their public rating. Filing is free and done online. Chronicles Magazine will be asked to respond publicly. The BBB works, but be prepared to wait. Based on their complaint history, they usually respond after a couple of reminders.

Your State's Attorney General

For issues like deceptive auto-renewal policies or failure to honor cancellation requests, your state's Attorney General is a powerful ally. Their office handles consumer protection. A complaint here is more serious and can trigger an investigation if they receive enough of them about the same company.

Credit Card Chargeback

This is your nuclear option. If you were charged for a subscription you already canceled, you can dispute the charge with your credit card company. You will need to provide evidence, like a copy of your cancellation email. Companies hate chargebacks because they cost them money and hurt their standing with payment processors.

Subject: Urgent: Unresolved Cancellation Issue on Account [[Subscription #]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my subscription, account number [[Subscription #]].

Despite my request to cancel on [[Date]], I was charged [[$Amount]] on [[Date of Charge]]. Frankly, the amount of time I have had to spend chasing this down and dealing with this is completely unacceptable.

To resolve this, I require an immediate and permanent cancellation of my subscription and a full refund of the [[$Amount]] charge to my original payment method. I also request written confirmation that this has been completed.

If I do not receive confirmation of both the cancellation and the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Contact Information]]

• Be specific. Do not just say you are unhappy. Say, "You charged me on May 15th after I requested cancellation on May 1st."
• Keep records of everything. Screenshot your cancellation requests, save email correspondence, and write down the date, time, and representative's name for any phone calls.
• Go public if needed. A polite but firm post on their Facebook or Twitter page detailing your issue can sometimes work wonders. No company likes public proof of its poor service.
• One user on a forum mentioned they only got a response after sending a registered letter. It sounds extreme, but it creates a paper trail they cannot ignore.

Tired of being ignored by Chronicles Magazine's customer service? Sound familiar? It is a common story. You send an email into a black hole, wait on hold forever, or try to navigate a website designed to make you give up. No joke.

Let us take over the headache. Pine AI handles the endless follow up for you. We send the formal requests, document everything, and keep pushing until they actually respond and resolve your issue. No more wasting your time or energy. We deal with the frustrating back and forth so you do not have to.