Complain About Elephant Learning - learn how to file a complaint

Immediate to 48 hours, but honestly, it often feels longer.

• Call first thing in the morning on a weekday to avoid long hold times.
• Have your account number, email, and billing information ready before you contact them.
• State your desired outcome clearly from the start (e.g., 'I am calling to receive a refund for last month's charge').

If Elephant Learning is ignoring you, your next stop should be the Better Business Bureau (BBB). They have an 'F' rating for a reason. The BBB acts as a mediator, forwarding your complaint to the company for a formal response. You can file a complaint directly on the BBB website. It's free, but it's not instant. The BBB works, but prepare to wait. Elephant Learning usually responds after the BBB gets involved because it impacts their (already poor) profile. Just be aware that you should try to resolve it with the company first, as the BBB will ask if you've already done that.

Subject: Formal Complaint Regarding Billing Error on Account [[Your Account Email or ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite my previous attempts to contact support on [[Date]], my problem remains unsolved.

On [[Date of incorrect charge]], my account was charged [[$Amount]] even though I had already processed my cancellation. Having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating and time-consuming.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation sent to this email address that my subscription is cancelled and no further charges will be made.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a supervisor immediately. If the first-level support agent is giving you a script, politely but firmly ask to speak with a manager or supervisor who has the authority to issue refunds or fix account problems.
• Use the word 'chargeback'. Mentioning that you are considering a credit card chargeback often gets you escalated to a retention or billing department that can actually solve your problem.
• Reference their BBB rating. One user on a forum mentioned they said, 'I'd hate to have to file another complaint on your BBB profile, which already has an F rating.' They reported getting a refund within the hour. It's a bit aggressive, but it can work.
• Request a ticket number. Always ask for a reference or ticket number for your conversation. It creates a record and proves you contacted them if they later claim you didn't.

Tired of trying to navigate their support system just to cancel or get a refund? It's a common story. People on the BBB site constantly talk about getting billed after cancelling or not being able to get a human on the phone. Sound familiar? Pine AI can handle it for you. We send the formal complaint, manage the follow-ups, and deal with the pushback so you don't have to waste your time or energy. No joke. Let us take over the headache.