What if Elephant Learning doesn't reply?

Don't wait. Escalate it. File a complaint with the Better Business Bureau immediately.

Can I escalate my complaint legally?

You can, but it's a major headache. For the amounts they charge, small claims court is probably more trouble than it's worth. Your best bet for escalation is filing a chargeback with your bank or a complaint with the BBB.

Are there lots of people leaving Elephant Learning?

It's hard to say for sure. But their BBB profile is filled with complaints from people trying to stop payments, which is a pretty bad sign and suggests a lot of customer frustration, especially since the company has a documented pattern of not resolving these billing issues.

Is this the right phone number to contact Elephant Learning?

Yes, that's the number they list, but good luck getting through. Your best bet is probably their support email, support@elephantlearning.com, so you at least have a written record of your attempt to contact them.

What's the easiest way to cancel a subscription with Elephant Learning?

The 'easiest' way is a strong word. You're supposed to log into your account and navigate through the settings to find the cancellation button, but many users report that it's confusing or that they still get charged afterwards. We have a full guide on [How to cancel Elephant Learning](https://www.19pine.ai/cancel-subscription/newspaper-magazine-and-online-learning/how-to-cancel-elephant-learning) that walks you through it.

Other ways that I can contact the Elephant Learning?

You could try their social media pages, like Facebook, but they seem to be used almost exclusively for marketing. Don't expect a fast or helpful response there for a billing issue.

Why was I charged after I cancelled?

This is their biggest issue. A ton of complaints on the BBB are from parents who swear they cancelled but kept getting hit with charges, and when they finally contact support, the agent claims there's no record of the cancellation request. It's a classic 'he said, she said' situation where you, the customer, almost always lose unless you have proof. Always get written confirmation.

Complain About Elephant Learning - File a Complaint Today

Best ways to complain to Elephant Learning

Contact Method	Details & Availability	Why use this instead...
Email	[email protected]	Best for creating a paper trail of your complaint. Good for non-urgent billing disputes.
Phone	+1-719-301-3556	Use for urgent issues where you need to speak to a person directly, but be prepared for potential hold times.
Live Chat	Available on their website (when agents are online)	Can be quicker than email for simple questions, but might be a bot initially.
Public Complaint	Better Business Bureau Profile	For when you've tried everything else and want to make your issue public to get a response.

⏱️ Estimated Response Times from Elephant Learning After Complaining

Immediate to 48 hours, but honestly, it often feels longer.

Method	Expected Wait Time
Phone	5 - 45 minutes (highly variable)
Email	24 - 72 business hours
Chat	2 - 20 minutes (if available)
App	N/A

🔍 Tips to Get a Quicker Response from a Complaint

Call first thing in the morning on a weekday to avoid long hold times.
Have your account number, email, and billing information ready before you contact them.
State your desired outcome clearly from the start (e.g., 'I am calling to receive a refund for last month's charge').

How to Escalate Your Complaint

If Elephant Learning is ignoring you, your next stop should be the Better Business Bureau (BBB). They have an 'F' rating for a reason. The BBB acts as a mediator, forwarding your complaint to the company for a formal response. You can file a complaint directly on the BBB website. It's free, but it's not instant. The BBB works, but prepare to wait. Elephant Learning usually responds after the BBB gets involved because it impacts their (already poor) profile. Just be aware that you should try to resolve it with the company first, as the BBB will ask if you've already done that.

Email Template to Complain to Elephant Learning

Subject: Formal Complaint Regarding Billing Error on Account [[Your Account Email or ID]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite my previous attempts to contact support on [[Date]], my problem remains unsolved.

On [[Date of incorrect charge]], my account was charged [[$Amount]] even though I had already processed my cancellation. Having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating and time-consuming.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation sent to this email address that my subscription is cancelled and no further charges will be made.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

Pro Tips for Making Your Complaint Heard

Ask for a supervisor immediately. If the first-level support agent is giving you a script, politely but firmly ask to speak with a manager or supervisor who has the authority to issue refunds or fix account problems.
Use the word 'chargeback'. Mentioning that you are considering a credit card chargeback often gets you escalated to a retention or billing department that can actually solve your problem.
Reference their BBB rating. One user on a forum mentioned they said, 'I'd hate to have to file another complaint on your BBB profile, which already has an F rating.' They reported getting a refund within the hour. It's a bit aggressive, but it can work.
Request a ticket number. Always ask for a reference or ticket number for your conversation. It creates a record and proves you contacted them if they later claim you didn't.

Let Pine AI Help Raise the Complaint to Elephant Learning

Tired of trying to navigate their support system just to cancel or get a refund? It's a common story. People on the BBB site constantly talk about getting billed after cancelling or not being able to get a human on the phone. Sound familiar? Pine AI can handle it for you. We send the formal complaint, manage the follow-ups, and deal with the pushback so you don't have to waste your time or energy. No joke. Let us take over the headache.

Frequently Asked Questions about Elephant Learning Complaint Filing

Emma Sullivan

EdTech and Media Writer

Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.