Complain About Birmingham News Company - learn how to file a complaint

Best ways to complain to Birmingham News Company

Navigating their customer service can feel like a maze. Here’s a breakdown of the best ways to reach out, depending on how much patience you have left.

Good luck getting a quick answer. It's a waiting game.

• Have your account number and delivery address ready before you call.
• Call first thing in the morning on a weekday (like Tuesday or Wednesday) to avoid the longest wait times.
• Clearly state what you want. A refund for missed papers, a credit to your account, or confirmation of cancellation.
• Don't be afraid to hang up and call back if the representative isn't helpful. Sometimes it's just the luck of the draw.

If customer service is giving you the runaround, it's time to escalate. Don't just give up.

First, ask to speak to a supervisor or manager while you're on the phone. If that goes nowhere, your next step should be filing a formal complaint outside the company. The Better Business Bureau (BBB) is a solid option. It's not a government agency, but companies hate having unresolved complaints on their public profile, so they often respond. Filing is free online, but prepare to wait. Birmingham News Company usually responds, but it might take a couple of weeks.

For billing errors, if you paid by credit card, you can file a chargeback. Contact your credit card company and explain that you were charged for a service you didn't receive. You must try to resolve it with the company first, so make sure you have a record of your attempts.

Subject: Urgent: Unresolved Delivery Issue on Account [[Account #]]

To Whom It May Concern,

This is my third attempt to resolve an ongoing issue with my subscription, account number [[Account #]].

Despite contacting customer service on [[Date of first call]], my paper has still not been delivered on [[List missed delivery dates]]. Frankly, having to chase this down every week has become incredibly frustrating, and I am still being billed for a service I am not receiving.

To resolve this, I need you to issue a full credit to my account for all missed delivery dates. I also require written confirmation that this action has been taken and that steps have been put in place to ensure consistent delivery going forward.

Please be aware that if this is not resolved within the next 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charges with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always ask for a reference number. When you call, get a ticket or reference number for your complaint. It makes it harder for them to claim there's no record of your call.
• Mention the BBB. Casually dropping "I'd hate to have to file a BBB complaint about this" during a call can sometimes magically unlock a solution.
• Use the phrase "cancel my subscription." If you're having billing or service issues, threatening to cancel can sometimes get you transferred to a 'retention' specialist who has more power to offer credits or fix things.
• Try their parent company. One user on a forum said they only got a response after finding the corporate contact for Advance Local, the parent company. A bit of extra work, but it can bypass the local runaround.

Tired of calling about another missed paper delivery only to be put on hold? Or trying to cancel and getting stuck in a phone loop? Sound familiar? It’s a common story on their BBB page. Pine AI handles the annoying follow-up for you. No more listening to hold music or re-explaining your issue for the fifth time. We send the formal complaint, chase them for a response, and manage the entire headache so you don't have to. No joke. Let a bot handle the frustration.