Complain About Financial Times - learn how to file a complaint

Trying to find the right person to complain to can feel like a maze. Here are the most direct routes we've found.

Honestly, getting a quick reply feels like winning the lottery. Here’s a realistic timeline.

• Call right when they open at 9am ET to avoid the longest queues.
• Have your subscription number and billing details ready before you call.
• Keep your explanation short and to the point. The support reps have heard it all.

If the Financial Times is ignoring you, it's time to go over their head. Your best bet in the US is to file a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. The FT has an 'F' rating, so they are clearly not great at resolving these, but a formal complaint often gets a company's attention when emails and calls fail. The BBB process works, but prepare to wait. The FT will likely get a notification and might respond just to close the case on the BBB's public platform. Remember, you should always try to resolve it with the company first, as regulatory bodies often require you to prove you've already made an effort.

Subject: Formal Complaint Regarding Subscription & Billing Issue - Account [[Your Account Number]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite my previous attempt to contact support on [[Date of first contact]], my problem remains unsolved and, frankly, my patience is wearing thin.

On [[Date of incident]], I was incorrectly billed [[$Amount]] for my subscription. I had already [[cancelled my subscription / requested a change]], and this charge should not have occurred. Having to chase this down and spend my time correcting your company's error has been incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm in writing that my subscription is cancelled and no further charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 5 business days, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first-level support agent is giving you the runaround, don't waste time. Politely but firmly ask to speak with a manager or supervisor.
• Get a reference number. Always ask for a ticket or reference number for your call or email. It creates a paper trail and proves you contacted them.
• Use their own words. If their terms of service promise something, quote it back to them in your email. It shows you've done your homework.
• Try the public route. One user on a forum mentioned they only got a refund after posting their complaint on the FT's Facebook page. It's a bold move, but sometimes it's the only one that works.

Tired of navigating the FT's website just to find a contact form that feels like it goes into a black hole? Sound familiar? It's exhausting trying to get a straight answer, especially when you're stuck in a loop of automated replies or long hold times. Pine AI was built for this exact kind of frustration. We handle the tedious follow-ups and persistent communication for you. No more wasting your lunch break on hold. Let our AI be the assertive advocate that deals with the pushback so you don't have to. It just works.