Complain About Frontend Masters - learn how to file a complaint

When you need to get in touch with Frontend Masters, your options are straightforward. They funnel most inquiries through their support email, which is efficient but can feel impersonal. Here are the best ways to reach out.

They say 24-48 hours, but when you're waiting on a refund, every hour feels like a day.

• Be Specific: Instead of saying 'a video is broken,' mention the exact course and lesson name.
• Include Your Account Info: Always provide the email address associated with your Frontend Masters account in your first message.
• Use a Clear Subject Line: A subject like "Billing Issue on Account [Your Email]" or "Cancellation Problem" gets routed faster than a vague "Help."

If your emails to support@frontendmasters.com go unanswered or you get a response that doesn't solve your problem, don't just give up. Your first step is to send a follow-up email, referencing your original ticket number if you have one.

If that still doesn't work, you have a couple of options:

• Better Business Bureau (BBB): You can file a complaint on the BBB website. Companies are often motivated to resolve these to maintain their rating. The BBB acts as a mediator, but prepare to wait, as the process isn't instant. Frontend Masters will usually respond after a reminder or two.
• Credit Card Chargeback: This should be your last resort and is only for payment disputes (e.g., you were charged after canceling). Contact your credit card company and explain the situation. Be aware that initiating a chargeback might lead to your Frontend Masters account being permanently closed.

Subject: Urgent: Unresolved Issue with Account [[Your Email Address]]

Hi there,

I am writing again to resolve an issue with my account. Despite contacting support on [[Date of first contact]], my problem remains unsolved and I'm getting quite frustrated with the lack of a clear resolution.

On [[Date of incident]], [[briefly and clearly describe the problem, e.g., I was charged $39 for a renewal even though I had cancelled my subscription on DATE, or a key feature in the Advanced React course is not working, preventing me from completing it]]. Having to spend my time chasing this down has been a significant inconvenience.

To resolve this, I require you to [[state your desired outcome clearly, e.g., issue a full refund of $39 to my original payment method, or fix the technical issue and confirm in writing that it has been resolved]].

Please be aware that if I don't receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company for the incorrect charge.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for Written Confirmation: Whether you're canceling or getting a refund, always ask the support agent to send a confirmation email. This creates a paper trail.
• Reference Your Role: Casually mentioning you're a developer who relies on their platform for professional growth can sometimes get a more technical and helpful response.
• Check Reddit First: Someone on a dev forum mentioned that framing a bug report with console logs and browser info gets you escalated to a senior support person almost immediately. It shows you've done your homework.

Tired of refreshing your inbox waiting for that 'We've received your request' email from Frontend Masters, only to get a generic reply 24 hours later? Sound familiar? Writing the perfect, firm-but-polite email takes energy you'd rather spend coding. No joke. It's draining to have to follow up and re-explain your issue. Pine AI handles the tedious follow-up and persistent pushback for you. We manage the back-and-forth so you can skip the email-checking anxiety and get back to what actually matters.