Complain About Auto News Subscription - learn how to file a complaint

Phone support is supposed to be instant, but honestly, expect to be on hold for at least 20 minutes. Good luck.

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Have your account number and recent billing statements ready before you contact them.
• Use specific keywords like "Formal Complaint" or "Urgent Billing Dispute" in your email subject line.
• Keep your explanation short and to the point. No one reads long rants.

If customer service gives you the runaround, your first move should be to ask to speak with a manager or supervisor. Be polite but firm. If they still won't resolve your issue, it's time to go external.

Better Business Bureau (BBB)

You can file a complaint online with the BBB for free. Auto News Subscription will be asked to respond publicly, which often gets their attention. This works, but prepare to wait. The BBB process can take a few weeks.

Your State's Attorney General

For issues that feel like deceptive business practices (like charging you after cancellation), contacting your state's Attorney General is a serious step. It's more formal but can be very effective.

Credit Card Chargeback

This is often the fastest way to get your money back for a service you didn't authorize or receive. Just call the number on the back of your credit card to dispute the charge. Be aware, Auto News Subscription will likely terminate your account if you do this.

Subject: Urgent: Formal Complaint Regarding Account #[Your Account Number]

I am writing again to resolve an ongoing issue with my subscription.

On [Date], I was incorrectly billed [Amount] despite my attempts to cancel on [Previous Date]. Honestly, the amount of time I've had to spend chasing this down is incredibly frustrating.

To resolve this, I require a full refund of [Amount] to be processed immediately and written confirmation that my subscription has been terminated.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my bank and report this to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

• Always ask for a reference or ticket number for your complaint. Every single time.
• If you're on the phone, get the representative's name and ID number at the start of the call.
• A user on Reddit mentioned they only got a response after they publicly tweeted at the company with their complaint ticket number. A bit extreme, but it worked.
• Take screenshots of everything, especially cancellation confirmation pages and chat conversations. Weirdly, those pages sometimes "glitch" and disappear later.

Tired of the endless hold music from Auto News Subscription's support line? Sound familiar? Pine AI can handle the headache for you. We navigate their terrible phone menus, send the formal complaint emails, and stay on them until the issue is actually resolved. No more wasting your lunch break listening to 'your call is very important to us.' It saves your sanity. No joke. Let us deal with the persistent follow-ups so you don't have to. Why spend another minute arguing over a charge you never approved?