Complain About Epoch Times - learn how to file a complaint

Phone Details & Availability: 1-833-699-1888 (Mon-Fri 9am-6pm ET, Sat 10am-3pm ET). Why use this instead: This is your best shot for urgent issues, like stopping an incorrect charge. Be prepared to wait on hold. #### Online Contact Form Details & Availability: Find it on their 'Contact Us' page. Why use this instead: Use this to create a digital paper trail. It's proof you tried to resolve the issue. #### Social Media Details & Availability: Their pages on X (Twitter) and Facebook. Why use this instead: A public complaint can sometimes get a faster response when they want to protect their image.

Good luck getting a quick answer. Here's what you can probably expect, and honestly, it often feels longer. Phone: Immediate to 1 hour, but most of that is probably hold time. Email/Contact Form: 24 to 72 hours, if you get a real response at all. Some people report hearing nothing back. Social Media: Completely unpredictable. It could be minutes or you could be ignored forever.

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday, to avoid the longest waits. * Have your account number and billing information ready before you call or write. Don't give them an excuse to delay. * State your problem and your desired resolution clearly in the first sentence. No long stories.

If Epoch Times is giving you the silent treatment, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). It's free, and businesses usually respond to avoid a negative mark on their public profile. Filing with the BBB isn't instant, but it does get their attention. Epoch Times seems to respond to most complaints there, even if the outcome isn't always perfect. Just remember, you should always try to contact them directly first, as the BBB will ask if you've already done that.

Subject: Formal Complaint: Unresolved Issue with Subscription [[Account #]] I am writing again after my previous attempts on [[Date(s)]] to resolve an issue with my Epoch Times subscription have been unsuccessful. The core problem is [[Clearly describe the issue, e.g., I continue to be billed despite cancelling my subscription on (Date)]]. Frankly, having to track this down and spend my time on it has been incredibly frustrating. To fix this, I require you to [[State the specific action, e.g., process a full refund for all incorrect charges and provide written confirmation that my subscription is cancelled]]. Please be aware that if this is not resolved within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider. Thank you for your immediate attention to this matter. [[Your Name]]

Here are a few extra tips from people who've been there. * Always ask for a ticket or reference number. If they claim they don't use them, note the date, time, and agent's name yourself. * If you're getting nowhere, politely end the call and try again later. Sometimes a different agent is all it takes. * Take screenshots of everything. One user on the BBB site mentioned their online cancellation 'disappeared'. Proof is your best friend. * Use words like 'formal complaint' and 'escalation'. These can trigger a transfer to a supervisor or a different department that can actually help.

Tired of navigating the Epoch Times phone tree only to be put on hold? Or sending messages into their contact form black hole? It's exhausting. Pine AI can handle the entire complaint process for you. We draft the messages, manage the follow-ups, and deal with the persistent pushback so you don't have to waste another minute of your day. No more hold music. No more unanswered emails. Think of it as your personal assistant who is an expert at being politely relentless. Sound familiar? Let us take over the headache.