| Information |
Why it matters |
| Article URL |
Needed for corrections or editorial issues |
| Exact passage |
Helps editorial review the specific claim |
| Supporting evidence |
Supports correction requests |
| Email address |
Supports newsletter and account issues |
| Newsletter name |
Identifies the email product |
| Digital issue URL |
Supports access problems |
| Browser and device |
Helps troubleshoot website bugs |
| Screenshot |
Shows the error or barrier |
| Customer service thread |
Shows previous responses |
| Campaign or invoice details |
Supports advertising complaints |
| Accessibility details |
Helps reproduce barriers |
| Privacy request date |
Supports privacy follow-up |
For editorial corrections, lead with the URL and exact statement. For website issues, lead with the URL, screenshot, and browser.
Editorial Corrections, Tips, and Publication Feedback
ARTnews publishes news, market coverage, artist coverage, reviews, digital issues, ARTnews Awards, product recommendations, and Art in America content. The Contact Us page lists editorial@artnews.com, and the site links to artnews.com/tips.
Use this table:
| Editorial issue |
What to include |
| Factual correction |
Article URL, exact statement, evidence |
| Missing context |
Article URL and supporting documents |
| Name/title correction |
Correct spelling, role, source |
| Image/caption issue |
Image URL or screenshot |
| News tip |
Tip summary and documents |
| Rights concern |
Article URL and ownership evidence |
| Publication feedback |
Article URL and specific concern |
Do not send subscription, advertising, or privacy complaints only to editorial unless the complaint is article-specific.
Customer Service, Digital Issues, and Newsletters
The current Contact Us page lists customerservice@artnews.com and a Customer Service gateway. ARTnews also links to newsletter preferences and digital issue pages. Use customer service for account, access, newsletter, and technical support issues.
Use this table:
| Customer issue |
Evidence |
| Newsletter unsubscribe problem |
Email and newsletter name |
| Digital issue not loading |
URL, browser, screenshot |
| Account or email problem |
Account email and error |
| Website bug |
URL and browser |
| Customer service delay |
Prior message dates |
| Duplicate email issue |
Email headers if available |
| Broken preference link |
Link URL and screenshot |
Ask support to confirm the fix, explain the policy, or identify the next step in writing.
Advertising, Sponsored Content, and Art-Related Inquiries
ARTnews separates advertising and art-related inquiry routes. The Contact Us page lists ads@artnews.com and ar@artnews.com. Use those routes for business inquiries rather than customer service.
Use this table:
| Issue |
Route |
| Advertising campaign |
ads@artnews.com |
| Ad invoice or placement |
ads@artnews.com |
| Sponsored content question |
Advertising or partners route |
| Art-related inquiry |
ar@artnews.com |
| Editorial correction |
editorial@artnews.com |
| Subscriber/customer service |
customerservice@artnews.com |
For advertising complaints, include campaign name, invoice, placement, dates, and requested resolution.
Accessibility and Website Problems
ARTnews links to an Accessibility page from the footer. Accessibility complaints should identify the page, barrier, device, browser, and assistive technology involved. General website bugs should include the URL and screenshot.
Use this table:
| Issue |
Evidence |
| Page cannot be navigated |
URL, browser, assistive tech |
| Video or image issue |
URL and screenshot |
| Form does not submit |
URL, browser, error |
| Newsletter preference broken |
Link and screenshot |
| Digital issue inaccessible |
URL and account/email |
| Mobile display problem |
Device and browser |
Ask for a response that confirms the issue was received and identifies the support route.
Privacy and Data Requests
ARTnews links to PMC Privacy Policy, California Privacy Rights, EU Privacy Preferences, and Your Privacy Choices. Privacy requests should be handled separately from article corrections, tips, advertising, and customer service requests.
Common privacy-related requests include:
| Request |
What to include |
| Access request |
Account email and request scope |
| Deletion request |
Account email and active service status |
| Correction request |
Current and corrected details |
| Marketing opt-out |
Email involved |
| Newsletter unsubscribe |
Newsletter name and email |
| Your Privacy Choices |
Request type and location |
| Account security |
Date noticed and suspicious activity |
Save open customer service records before requesting deletion.
When to Escalate Beyond ARTnews
| Situation |
Escalation path |
Notes |
| Correction request unanswered |
Editorial follow-up |
Include original date, URL, evidence |
| Newsletter unsubscribe unresolved |
Customer service and preference route |
Include email and screenshots |
| Website bug blocks access |
Customer service/accessibility route |
Include URL and browser |
| Advertising invoice issue unresolved |
Advertising follow-up |
Include invoice and campaign |
| Privacy request unresolved |
PMC privacy route, then applicable authority |
Include request date and account email |
| Customer service delay |
Same route with timeline |
Include prior message dates |
Escalation is strongest when it is tied to a URL, email address, support date, and requested remedy.
What to Say in an ARTnews Complaint
Use this script:
"I need ARTnews to review a complaint about [article correction, news tip, digital issue access, newsletter setting, customer service, website bug, advertising, sponsored content, art-related inquiry, accessibility issue, privacy request, or support delay]. The relevant details are [article URL, exact passage, evidence, email address, newsletter name, digital issue URL, browser/device, customer service date, campaign/invoice, accessibility barrier, or privacy request date]. I have attached [screenshot, document, email header, invoice, support thread, or evidence]. I am requesting [correction review, tip acknowledgement, unsubscribe confirmation, access fix, technical investigation, advertising review, accessibility response, privacy response, or written policy explanation]. Please confirm the decision in writing."
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