Complain About ArtNews - learn how to file a complaint

Best ways to complain to ArtNews

Immediate to 20 minutes on the phone, but honestly, it often feels longer with the hold music.

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours (e.g., mid-morning on a Tuesday or Wednesday).
• Use the subscription-specific email, not the general one.
• Prepare your account number or the email address associated with your subscription ahead of time.

If your emails and calls are going into a black hole, it's time to escalate. Your first formal step should be filing a complaint with the Better Business Bureau (BBB). The BBB acts as a mediator and will forward your complaint to ArtNews, creating public pressure for them to respond. The process is straightforward but can take a few weeks. The BBB process works, but prepare to wait. A company like this usually responds after the first official nudge. Another powerful option for billing disputes is a credit card chargeback. If you paid for a service you didn't receive (like digital access), you can dispute the charge with your bank. This often gets a company's attention very quickly, as chargebacks can negatively affect their merchant account.

Subject: Urgent: Subscription Issue on Account [[Account # / Email Address]]

Hi there,

I'm writing again to resolve an issue with my digital subscription. This is my second attempt to get help with this problem.

On [[Date]], I was charged [[$Amount]] for my subscription renewal, but I have been unable to access any content online since then. My previous email about this, sent on [[Date of previous email]], has not received a response. Frankly, it's incredibly frustrating to pay for a service I can't even use and then have my support requests ignored.

To resolve this, I need you to restore my account access immediately and apply a credit for the days the service has been unavailable. Please send a confirmation email once this has been completed.

If I don't receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a confirmation number. Whether you call or email, always ask for a ticket or confirmation number. It's your proof that you contacted them.
• Use a clear email subject line. Instead of "Help," try "Billing Error on Subscription for [Your Name/Email]." It helps them route your issue faster.
• Try social media. A user on a media forum mentioned they got a faster response by sending a direct message to the official ArtNews Facebook page with their subscription email. It's worth a shot if other channels fail.

Tired of digging through websites just to find the right contact email for ArtNews? Or waiting on hold only to be told you called the wrong department? Sound familiar? It's a common headache with these kinds of subscriptions. Pine AI handles the annoying parts for you. It finds the right channels and sends the complaint so you don't have to deal with the back-and-forth or listen to terrible hold music. No joke. It just gets it done, saving you the time and the frustration.