Complain About Vogue - learn how to file a complaint

Good luck getting a quick reply. It feels like sending a message into a black hole.

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Have your subscription account number ready. You can usually find it on the magazine's mailing label.
• Be very clear about your problem and what you want as a resolution (e.g., a refund, a cancellation confirmation).
• Mention you've seen their 'F' rating on the BBB. Sometimes that lights a fire under them.

If Vogue ignores you, it's time to escalate. First, try asking for a supervisor when you call. If that goes nowhere, take it outside the company.

• Better Business Bureau (BBB): You can file a complaint directly on the BBB website against Vogue's publisher, Condé Nast. The complaint is public, and companies often respond to protect their reputation. The BBB works, but with Condé Nast, prepare to wait. They might respond after a few reminders.
• Your State's Attorney General: For issues like deceptive billing or failure to honor a cancellation, your AG's office handles consumer protection. This is a serious step that can get results.
• Credit Card Chargeback: If you were charged incorrectly for a subscription, contact your credit card company. Explain the situation and that you tried to resolve it with the merchant first. This is often the fastest way to get your money back.

Subject: Formal Complaint: Unresolved Subscription Issue - Account [[Your Subscription/Account #]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my Vogue subscription, which my previous attempts to fix on [[Date]] have not addressed.

On [[Date of Charge]], I was incorrectly billed [[$Amount]] for a subscription I had already cancelled. Frankly, the amount of time I've had to spend chasing this down is incredibly frustrating. My account or subscription number is [[Your Subscription/Account #]].

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is, in fact, cancelled and will not be billed again.

If I do not receive a response and confirmation of the refund within 5 business days, my next step will be to file a chargeback with my credit card provider and report this to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a Supervisor Immediately: When you call, don't waste time with the first-level support agent. Politely but firmly say, "I'd like to speak with a supervisor or manager, please." They have more power to issue refunds or fix complex problems.
• Create a Paper Trail: After any phone call, send a follow-up email summarizing what was discussed, including the agent's name and any reference number. For example: "Confirming my call with Jane at 2:15 PM today, who agreed to process my refund."
• Go Public on Social Media: A user on Reddit mentioned they only got a response after publicly tweeting at both @voguemagazine and its publisher @CondeNast. A little public pressure can work wonders.
• Reference Their Reputation: Casually mention their F rating on the BBB or their 1.5-star Trustpilot score. It shows you've done your homework and are serious.

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