Complain About Epicurious - learn how to file a complaint

Best ways to complain to Epicurious

Good luck getting a quick reply. It's mostly a waiting game.

🔍 Tips to Get a Quicker Response from a Complaint

• Use a clear and direct subject line in your email, like "Subscription Billing Error" or "App Access Failure."
• Always include the email address associated with your Epicurious account.
• Keep your message short and to the point. Explain the problem, what you've tried to do, and what you want as a resolution.
• Attach screenshots of the error or incorrect charge. Proof is hard to ignore.

If Epicurious support is giving you the silent treatment, it's time to escalate. Your best bet for getting noticed is filing a complaint with an external body.

First, try the Better Business Bureau (BBB). You can file a complaint against their parent company, Condé Nast, directly on the BBB website. It's a formal process, and companies listed with the BBB are expected to respond. Filing with the BBB is straightforward, but don't expect an overnight fix. Based on Condé Nast's complaint history, they can take a while to respond.

For any billing disputes, you can also issue a chargeback with your credit card company. Explain that you were charged for a service you cancelled or can't access. This often gets a much faster financial result than waiting for their support team.

Subject: Formal Complaint: Unresolved Subscription Issue – Account [[Your Email Address]]

To Whom It May Concern,

I'm writing again after my previous attempt on [[Date]] to resolve an issue with my Epicurious subscription went unanswered.

My account is [[describe the problem, e.g., still being billed after cancellation, or I cannot access the premium features I paid for]]. This has been incredibly inconvenient as I rely on these recipes for my weekly meal planning, and the app's failure is very frustrating.

To fix this, I require you to [[e.g., process a full refund for the incorrect charge of $Amount and confirm my subscription is cancelled]]. I need written confirmation that this has been handled.

If this is not resolved within 3 business days, I will proceed with a chargeback and file a formal complaint with the Better Business Bureau.

Thank you for your attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Go Public on Social Media: A polite but firm post on X (Twitter) or Instagram tagging @epicurious and their parent @CondeNast can work wonders. No company likes public criticism.
• Reference Their Terms: If they've violated their own terms of service, quote the specific section in your email. It shows you've done your homework.
• Try a Different Email: One user on a forum mentioned they only got a response after emailing a general Condé Nast corporate contact address instead of the specific Epicurious support one. It's worth a shot.
• Keep Meticulous Records: Screenshot everything. Your cancellation confirmation, the app error, your emails to support. Create a paper trail they can't dispute.

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