Complain About Footwear News - learn how to file a complaint

Best ways to complain to Footwear News

Honestly, getting a quick response feels like a game of chance.

⏱️ Estimated Response Times from Footwear News After Complaining

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours: Try calling early in the morning, East Coast time, to avoid long waits.
• Use a clear email subject: Make your subject line direct, like "Subscription Cancellation Request" or "Incorrect Billing Inquiry."
• Have details ready: Before you contact them, have your account number, recent invoice, and any relevant dates on hand.

How to Escalate Your Complaint

If Footwear News is ignoring you, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). The BBB will forward your complaint to Penske Media, their parent company, which often prompts a response to protect their rating. The BBB process isn't instant, but it definitely gets their attention when your emails are going into a black hole. Another powerful move is a credit card chargeback. If you were charged incorrectly, contact your bank or credit card provider to dispute the charge. This hits them where it hurts, their wallet.

Email Template to Complain to Footwear News

Subject: Urgent: Unresolved Subscription Issue on Account [[Account #]]

To Whom It May Concern,

I'm writing again to resolve an issue with my Footwear News subscription, account number [[Account #]]. This is my second attempt to get this sorted out.

On [[Date]], I was charged [[$Amount]] even though I had already submitted a cancellation request. Frankly, having to track this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] and provide written confirmation that my subscription has been permanently cancelled.

Please be aware that if I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Always ask for a confirmation number. Whether you cancel online or by phone, demand a confirmation number or email and save it.
• Take screenshots. If you cancel through a web portal, screenshot every single step, especially the final confirmation page. Proof is everything.
• Document phone calls. If you call, note the date, time, and the name of the representative you spoke with. It's amazing how useful that is when you have to call back.
• Use the specific email. Some users report that the generic contact forms are useless. Using the direct FNcustomercare@penskimedia.com email seems to get to a real person faster.

Tired of digging through website footers just to find a customer service email that might not even be monitored? It's a classic runaround. Sound familiar? Pine AI handles the annoying part for you. It finds the right contacts, drafts the complaint based on your issue, and sends it on your behalf. No more waiting on hold or wondering if your email disappeared into the void. It just gets it done so you can move on with your life. No joke.