Complain About Dwell Magazine - learn how to file a complaint

Good luck. Response times feel like they're measured in geological eras.

• Call right at 8 AM Pacific Time. You might beat the rush.
• Use a clear, direct email subject line like: "Subscription Cancellation Request - Acct #[Your Account Number]"
• Have your full name, address, and any account number you can find ready before you contact them.
• Casually mention you saw their 1.5-star Trustpilot score. Sometimes that gets their attention.

If Dwell Magazine is giving you the silent treatment, it's time to go over their head. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint with the BBB makes your issue public. Companies, even ones with poor ratings, often respond to these to manage their profile. The BBB acts as a mediator. It's not a fast process, but Dwell does appear to eventually reply to complaints filed there. Prepare to wait, but it works.

Credit Card Chargeback

For incorrect charges, this is your strongest move. Contact your credit card company and initiate a 'chargeback' for 'services not rendered' or 'incorrect billing'. Banks will temporarily refund the money while they investigate. You should try to contact Dwell first, as banks prefer that, but if they ignore you, a chargeback will definitely get their attention.

Subject: Urgent: Unresolved Subscription Issue - Account #[Your Account #]

Hi there,

I am writing again to resolve an issue with my subscription.

On [Date], my subscription was auto-renewed and I was charged [$Amount] despite my attempts to cancel it beforehand. Frankly, the amount of time I've had to spend chasing this down and dealing with this process has been incredibly frustrating.

To resolve this, I need you to cancel the subscription effective immediately and issue a full refund of [$Amount] to my original payment method. I have attached a screenshot of my account and the charge for your reference.

If I do not receive confirmation of the cancellation and refund within 48 hours, my next step will be to file a chargeback with my credit card company and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

• When you call, immediately ask for a reference number for your conversation. If they say they don't have one, ask for the representative's name and the time of the call.
• Take screenshots of everything. Your cancellation confirmation page, your account screen, everything. Weirdly, records seem to get 'lost' a lot.
• One user on the BBB forums mentioned they only got a response after sending a formal, physical letter. It sounds old-fashioned, but it might be what it takes to get noticed.
• If you complain on their social media (like Instagram), be polite but firm and public. They care about their image.

Tired of sending emails to support@dwell.com and only hearing crickets back? Sound familiar? It's exhausting. No joke. Pine AI can handle the annoying follow-up for you. It sends the emails, deals with the waiting, and keeps pushing until you get an answer. Think of it as your personal, persistent assistant who doesn't get tired of being ignored. It just keeps going, so you can get on with your life instead of checking your inbox a dozen times a day for a reply that might never come.