Complain About Facetune - learn how to file a complaint

Honestly, 'estimated' is a strong word here. Expect to wait.

• Be incredibly specific in your first message. Include your account email, the date of the charge, and the last four digits of your card.
• Attach screenshots. Show them the charge, the cancellation confirmation you never got, or the bug in the app.
• Use keywords like 'Billing Dispute' or 'Unauthorized Charge' in your subject line to get routed correctly.

If your first support ticket goes nowhere, reply to the same ticket thread and ask to have your issue escalated to a manager or senior support specialist. Be persistent. If that fails, it's time to go external.

Better Business Bureau (BBB)

File a complaint with the Better Business Bureau against their parent company, Lightricks Ltd. It's a public record, and companies often respond to avoid a negative mark. The BBB will forward your complaint, but prepare to wait, it's not a quick process.

App Stores

Report the issue directly through the Apple App Store or Google Play Store. Both have processes for reporting fraudulent charges or app misbehavior, which can sometimes lead to a refund directly from the platform, bypassing Facetune entirely.

Credit Card Chargeback

This is your final move. Contact your credit card company or bank and initiate a chargeback for the service. Explain that you were charged without authorization or that you tried to cancel and the company was unresponsive. Have your evidence ready.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

I'm writing again to resolve an issue with my Facetune subscription. Despite my previous attempts to contact support, the problem remains unsolved.

On [[Date of charge]], my account was charged [[$Amount]] for a subscription I had already cancelled or did not authorize. Frankly, having to chase this down and spend my time proving I cancelled has been incredibly frustrating.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. Please also confirm in writing that my subscription has been successfully cancelled and no further charges will be made.

If I don't receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card company and report the app through the App Store.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Don't just say 'it doesn't work'. Say 'The VIP features are still locked after my payment on Tuesday, using iOS 17 on an iPhone 15.' Specifics matter.
• Mentioning the BBB or a chargeback in your second email isn't a threat, it's a plan. It shows them you're serious.
• One user on Reddit mentioned they finally got a response after leaving a 1-star review on the App Store detailing their support ticket number. It's a public blast, but it seems to work when you're being ignored.
• Keep everything. Every email, every automated response, every screenshot. You'll need it if you have to escalate.

Tired of sending your complaint into the void of Facetune's support form? Sound familiar? You write a detailed message, hit send, and then... crickets. Or worse, you get a generic, unhelpful automated reply a week later. It's exhausting.

Pine AI handles the annoying parts for you. No more checking your inbox every hour or wondering if you should send another follow-up email. We take on the persistent pushback and tedious communication so you don't have to. Let us deal with the back-and-forth while you get back to, well, anything else. No joke.