Complain About Guitar Tricks - learn how to file a complaint

Best ways to complain to Guitar Tricks

Getting in touch can feel like you're sending a message in a bottle. They seem to prefer you use their online form, making a direct conversation difficult.

Honestly, you're mostly at the mercy of their email queue. It's not exactly instant.

🔍 Tips to Get a Quicker Response from a Complaint

• Be Specific: In your first message, include your username, the email associated with your account, and any relevant dates or transaction IDs.
• Use a Clear Subject Line: Something like "Formal Complaint: Billing Error on Account [Your Username]" gets more attention than "Help."
• Keep it Short: Get straight to the point. Explain the problem, what you've already done, and what you want as a resolution.

If your emails are going into a black hole, it's time to escalate. Your best bet in the US is the Better Business Bureau (BBB). It's not a government agency, but it's a formal process that companies take seriously to protect their reputation.

Here's how it works: You file a complaint on the BBB website, detailing your issue and desired outcome. The BBB forwards it to Guitar Tricks, who is then expected to respond publicly through the platform. It works, but prepare to wait. Guitar Tricks might need a nudge or two before they post a reply. You generally need to show you've tried contacting them directly first before the BBB will step in.

Subject: Urgent: Unresolved Issue with Account [[Your Account Username or Email]]

Hi there,

I'm writing again to resolve an issue with my account. Despite contacting support on [[Date of first contact]], my problem remains unsolved, and honestly, my patience is wearing thin.

On [[Date of incident]], [[briefly and clearly describe the problem, e.g., I was incorrectly charged $XX.XX for a renewal, even though I had cancelled my subscription]]. Having to chase this down has been a significant and unnecessary frustration.

To resolve this, I require you to [[state your desired resolution, e.g., issue a full refund of $XX.XX to my original payment method]]. Please also confirm in writing that this has been handled and my subscription is officially cancelled.

If I don't receive a satisfactory response within the next 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Use the words "Formal Complaint.": Putting this in your email subject line can sometimes get your message routed to a more senior support team.
• Request a Transcript: If you ever manage to get them on a chat (if they offer it), always ask for a copy of the transcript to be emailed to you for your records.
• Take Screenshots: Screenshot everything. Your cancellation confirmation screen, weird error messages, billing statements. Proof is your best friend.
• Mention the BBB: One user on a forum mentioned they got an instant reply after their second email casually noted their next step was the BBB. It shows you're serious.

Tired of sending emails into the void at Guitar Tricks and getting nothing back? It's exhausting. You follow their rules, use their contact form, and then... silence. Sound familiar? Instead of refreshing your inbox for days, let Pine AI handle the persistent follow-ups. We'll manage the communication and push for a resolution on your behalf, so you don't have to waste your time or energy. No more wondering if they got your message. Let a bot do the boring part.