It's beyond frustrating when you can't even get a simple subscription issue fixed. And it's not just you. Condé Nast, Ars Technica's parent company, has over 133 complaints filed against it with the Better Business Bureau in the last three years alone. Many of these complaints echo the same problems people have with Ars Technica. Popular complaints flagged online often involve subscription billing errors and the sheer difficulty of canceling an account. It feels like you're sending emails into a black hole. You're just trying to manage your subscription, not get a degree in digital forensics to find the right contact form. It shouldn't be this hard.
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