Complain About Baltimore Sun - learn how to file a complaint

Best ways to complain to Baltimore Sun

⏱️ Estimated Response Times from Baltimore Sun After Complaining

Good luck, you're going to need it. Getting a quick response can feel like a lottery.

🔍 Tips to Get a Quicker Response from a Complaint

• Call first thing in the morning on a weekday to avoid the longest queues.
• Have your account number, subscription details, and delivery address ready before you call.
• If you email, use a clear subject line like "Missed Delivery - Account [Your Account Number]".

How to Escalate Your Complaint

If the Baltimore Sun is ignoring you or won't resolve your issue, don't just give up. Your next step is to file a formal complaint with an external body.

For a newspaper subscription, your best bet is the Better Business Bureau (BBB). You can file a complaint online at BBB.org. You'll need to describe your problem and what you want as a resolution (like a refund or cancellation). The BBB then forwards your complaint to a contact at the Baltimore Sun. The company is expected to respond, and the whole process is documented publicly. BBB works, but prepare to wait. The Baltimore Sun usually responds, but it might take a couple of weeks and a few reminders.

Email Template to Complain to Baltimore Sun

Subject: Formal Complaint: Unresolved Issue with Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my subscription. Despite contacting customer service on [[Date]], my problem with [[briefly describe the issue, e.g., missed deliveries, incorrect billing]] remains unsolved.

On [[Date of incident]], [[explain the problem clearly]]. For example, my paper was not delivered for the third time this month, or I was charged [[$Amount]] after I was assured my rate would not increase. Frankly, having to spend my time chasing this down has been incredibly frustrating and is not the service I expect to be paying for.

To resolve this, I require you to [[state your demand clearly, e.g., credit my account for all missed papers, issue a refund of the $XX overcharge]]. I also need a written confirmation sent to this email address that the issue has been corrected.

If I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] Account: [[Your Account #]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a Supervisor Immediately: If the first person you speak to can't help, don't waste time re-explaining. Politely but firmly say, "I'd like to speak with a supervisor or manager, please."
• Request a Reference Number: Always ask for a ticket or reference number for your call or email. It creates a paper trail and proves you contacted them.
• Mention the BBB: Casually dropping "I'd hate to have to file a BBB complaint about this" during a phone call can sometimes light a fire under them. One user on a local forum said this was the only thing that got them a refund for three weeks of missed papers.
• Keep it Factual: Emotion is fine, but stick to the facts. Note down dates, times, and names of people you spoke with. It makes your complaint much stronger.

Tired of trying to explain your delivery issue for the tenth time? Or navigating a phone menu that seems designed to make you hang up? Sound familiar? It's the classic runaround, and honestly, your time is worth more. Pine AI can handle this for you. We send the formal complaint, manage the back-and-forth, and push for the resolution you deserve. No hold music. No repeating your account number five times. Let us deal with the headache while you do literally anything else.