Complain About Boston Globe - File a Complaint Today

Best ways to complain to Boston Globe

Getting a response can feel like waiting for the next train at Park Street. It might show up, eventually.

🔍 Tips to Get a Quicker Response from a Complaint

• Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
• Have your subscription or account number ready before you contact them.
• Be clear and concise about your problem and what you want as a resolution (e.g., a refund, a credit, a delivery).

If your emails are ignored and your calls go nowhere, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). The BBB acts as a third-party mediator. They will forward your complaint to a corporate contact at the Boston Globe, who is then expected to respond. Companies generally take BBB complaints seriously to protect their rating. The BBB process works, but prepare to wait. It is not an overnight fix and can take several weeks to get a final resolution, but it forces them to officially acknowledge your issue.

Subject: Urgent: Unresolved Issue with Subscription Account [[Account #]]

To Whom It May Concern,

I am writing for the third time to resolve an issue with my Boston Globe subscription, account number [[Account #]].

On [[Date]], I was incorrectly billed for [[$Amount]] despite [[reason for incorrect billing, e.g., 'canceling my service on a prior date']]. Having to chase this down has been incredibly time consuming and frankly, quite annoying. My previous attempts to fix this on [[Date(s) of previous contact]] were unsuccessful.

To fix this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my account is settled and reflects the correct status. Please attach this confirmation to your reply.

If I do not receive a response and confirmation of the refund within 72 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my bank.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Phone Number]]

Pro Tips for Making Your Complaint Heard

• If the first customer service representative can't help, immediately and politely ask to speak with a supervisor or manager. Don't waste time re-explaining your situation to someone without the authority to fix it.
• If you complain on a public platform like X (Twitter), tag their official account (@BostonGlobe) and include your complaint reference number if you have one. Public visibility can sometimes get you a faster response.
• One user on a local forum mentioned they got a call back only after emailing the general [email protected] address with the subject line "Formal Complaint for Executive Review." It might be worth a shot.
• Always, always ask for a ticket or reference number for your complaint at the start of the conversation. This makes it easier to follow up and proves you contacted them.

Tired of the hold music on the 1-888-MY-GLOBE line? Or sending emails to customer service that just disappear? Sound familiar? It’s exhausting trying to get a straight answer about a billing error or a missed paper. You’ve got better things to do than navigate their phone tree or refresh your inbox waiting for a reply that might never come. Let Pine AI handle it. We deal with the waiting, the follow-ups, and the persistent pushback for you. No more repeating your account number for the fifth time. We just get it done.