Complain About Highlights for Children - learn how to file a complaint

They say 'immediate,' but let's be real, you're going to be waiting.

• Call during off-peak hours (like mid-morning on a Tuesday or Wednesday).
• Have your account number and billing address ready before you call.
• State your problem and what you want (a refund, a cancellation confirmation) clearly in the first 30 seconds.

If Highlights ignores your emails or gives you the runaround on the phone, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). It's free and they will forward your complaint to the company for a response. The BBB works, but prepare to wait. Highlights usually has 14 days to respond, and sometimes you have to follow up. Make sure you tell the BBB you already tried to resolve it with the company directly, as that's usually a required first step.

Subject: Formal Complaint Regarding Auto-Renewal on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an issue with my account. Despite my previous attempts to manage my subscription, my account was auto-renewed and charged [[$Amount]] on [[Date]].

This has been incredibly frustrating. I have already spent time trying to sort this out and my issue remains unresolved. The process to prevent this was not clear, and now I am left with an unwanted charge.

To resolve this, I need you to process a full refund of [[$Amount]] and provide written confirmation that my subscription has been fully cancelled and will not be renewed again.

Please be aware that if I do not receive a satisfactory response within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a supervisor immediately. If the first person you speak to can't help, don't waste time re-explaining. Politely ask to be transferred to a manager or a retention specialist who has more authority.
• Use the words 'cancel auto-renewal'. Be very specific. Don't just say you want to 'stop' the service. Use the exact phrasing to avoid any 'misunderstandings' on their end.
• Request a confirmation email. Before you hang up the phone, insist they send you an email confirming the cancellation and any refund details while you are still on the line. Don't take their word for it. One user on a parenting forum said this was the only thing that stopped them from being charged again six months later.

Tired of trying to figure out if you cancelled Highlights correctly, only to get another charge next year? Sound familiar? It's a common story on forums. People think they've cancelled, but the auto-renewal monster gets them anyway. Pine AI handles it for you. We deal with the confusing terms and persistent follow-ups so you don't have to. No more hold music. No more wondering if it actually worked. We get you the cancellation confirmation, so you can be sure it's done for good.