Complain About History Unboxed - learn how to file a complaint

Trying to get in touch with a real person can feel like an archeological dig. Here are the official channels. Be prepared, your options are limited, which is frustrating in itself.

Contact Methods

24 to 72 business hours, which can feel like an eternity when you're waiting for an answer about your money or a missing package.

Tired of waiting? Try these simple tricks to get your email to the top of the pile.

• Use a Clear Subject Line: Instead of "Complaint," try "Missing Box - Order #12345 - Urgent".
• Include All Your Details: Put your full name, order number, and shipping address in the very first email so they don't have to ask.
• Keep It Short and Factual: Explain the problem in three sentences or less. Long rants get ignored.

If your emails are going into a black hole, it's time to escalate. Don't just give up. Your first step if the company ignores you should be filing a formal complaint with an external body. The Better Business Bureau (BBB) is a good place to start for a US-based company like History Unboxed. You can file a complaint on their website, and the BBB will formally contact the company on your behalf. The process works, but prepare to wait. History Unboxed usually gets a nudge, but it can take a few weeks to get a resolution. You must show the BBB that you tried to resolve it with the company first, so save your emails.

Subject: Urgent Follow-Up: Issue with Order #[Your Order #] / Account #[Your Account #]

Hi there,

I'm writing again to resolve an issue with my recent order. This is my second time contacting you about this, and frankly, my patience is wearing thin.

My box for this month, order #[Your Order #], has still not arrived, even though it was marked as shipped on [Date]. The tracking information has not updated in over a week. Having to chase this down is incredibly frustrating and has wasted a significant amount of my time.

To resolve this, I need you to either ship a replacement box immediately with expedited shipping or issue a full refund of [Charge Amount] to my account. I expect a confirmation of which action has been taken within 48 hours.

Please be aware that if this isn't resolved promptly, my next step will be to file a chargeback with my credit card company for services not rendered.

Thank you for your prompt attention to this matter.

[Your Name]

Here are a few extra tips that people online swear by.

1. Reply to Your Original Order Confirmation. One user on a parenting forum said they got a faster reply by responding directly to their original order confirmation email instead of using the main contact form. It might land in a different inbox.
2. State Your Desired Outcome Clearly. Don't just complain. Tell them exactly what you want: "I want a refund," or "Please send a replacement for the damaged item."
3. Mention You're a Long-Time Subscriber. If you've been with them for a while, gently remind them. Sometimes, loyalty gets you slightly better service. It's sad but true.

Tired of refreshing your inbox waiting for History Unboxed to reply about a missing package? Sound familiar? It’s the worst. Instead of drafting polite but annoyed emails and then waiting days for a response that might not even solve the problem, just let Pine AI handle it. It deals with the back and forth for you. No more checking your email every five minutes or wondering if you're being ignored. Seriously. Let our AI take over the tedious follow-ups so you can do literally anything else.