Complain About Greenwich Time - learn how to file a complaint

Trying to get in touch with them can feel like a full-time job. Here’s a breakdown of your best options, though 'best' is a relative term here.

Immediate to 30 minutes on the phone, but honestly, it feels longer with all the transfers.

• Call them first thing in the morning, right when they open, to avoid the afternoon rush.
• Have your account number, recent bills, and subscription details ready before you even dial.
• If you use their contact form, keep your message short and to the point. They probably just skim them.

If Greenwich Time is ignoring you or won't fix the problem, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. You submit your case online, and the BBB forwards it to a corporate contact at Hearst, who is then expected to respond. The BBB works, but prepare to wait. Greenwich Time usually responds after a reminder or two from the BBB. Remember, regulators often require you to show you've made a good faith effort to resolve the issue with the company first, so keep records of your calls and emails.

Subject: Formal Complaint Regarding Account #[[Account #]] - Unresolved Billing Issue

To Whom It May Concern,

I am writing again to resolve a persistent issue with my account, [[Account #]]. This is my third attempt to get this corrected, and my patience is wearing thin. My previous contact was on [[Date]], but the problem remains unsolved.

On [[Date of charge]], I was incorrectly billed for [[$Amount]]. I had already [[e.g., cancelled my subscription, was promised a different rate]], and this charge should not have occurred. Frankly, the amount of time I've had to spend chasing this down and checking my statements has been incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation via email that the issue has been fixed and my account balance is zero.

If I do not receive a satisfactory response and confirmation of the refund within 5 business days, my next step will be to file a formal complaint with the Better Business Bureau and dispute the charge with my credit card company.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that people online say have worked:

• Ask for a supervisor immediately. If the first person you speak to is reading from a script, politely but firmly ask to be transferred to a manager or supervisor who has the authority to fix your problem.
• Mention the BBB. Casually dropping that you're considering a BBB complaint during a phone call can sometimes unlock a more helpful attitude from the support agent.
• Use specific dates and times. Instead of saying "I called last week," say "I spoke with someone on Tuesday, May 21st, around 2 PM." It shows you're organized and serious.
• Request a confirmation number. For any change they promise to make, especially a cancellation or a refund, ask for a confirmation number or a reference ID before you hang up.

Tired of being put on hold just to argue about a $5 billing error? Or trying to navigate their website, which feels like it was designed in 1998? Sound familiar? It's exhausting. You've already wasted enough time trying to get a straight answer from Greenwich Time's customer service. Pine AI can take over from here. We handle the annoying phone calls, the endless email chains, and the persistent follow-ups for you. No more hold music. No more repeating your account number for the fifth time. Let us deal with the headache so you can get on with your life.