Trying to get in touch with Deseret Book? It can be a bit of a hassle, especially when you're just trying to figure out a billing dispute or track down an order that seems to have vanished, which some users on the Better Business Bureau have mentioned. Whether you're trying to manage your Bookshelf subscription or get your hands on the latest 'Don't Miss This' study guide that everyone's talking about, we've got you covered. You can reach them by phone, email, or even live chat on their official site, Visit Deseret Book. This guide will walk you through the best ways to get the help you need without the headache.
Different Ways to contact Deseret Book
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-453-4532 (Mon-Fri 8am-5pm, Sat 9am-5pm MST) | Urgent issues, order problems |
| Live Chat | Available on their website during business hours | Quick questions, technical support |
| [email protected] | Non-urgent inquiries, documentation | |
| Help Center | Online 24/7 | Self-service, finding answers to common questions |
Customer Support Channels
📞 Phone Support
Getting a real person on the line is often the quickest way to solve complex problems. Just be ready for a potential wait during peak hours.
| Department | Phone Number | Hours (MST) |
|---|---|---|
| Customer Service | 1-800-453-4532 | Mon-Fri: 8:00 a.m. - 5:00 p.m. |
| Sat: 9:00 a.m. - 5:00 p.m. |
📧 Email Support
Good for when you need a paper trail, but definitely not the fastest method. Expect a bit of a wait.
| Purpose | Email Address | Notes |
|---|---|---|
| General Inquiries | [email protected] | Average response time is 1-2 business days. |
💬 Live Chat
Their live chat is a solid option if you're already on the website and don't want to pick up the phone. It's staffed by real people during business hours.
- Where to access: Look for the chat bubble icon on the bottom right of the Deseret Book website.
- How it works: Click the icon, fill in your details, and you'll be connected to an agent.
- What it's good for: Order status, simple questions, and basic technical help with the website or apps.
- Does it escalate? Yes, if the agent can't solve your problem, they can create a ticket for a more specialized team.
📱 In-App Support
Support options within the Deseret Bookshelf or Deseret Book Plus apps are a bit limited. It's mostly links back to the main website's help center.
- Platform: iOS and Android
- How to access: Typically, you'll find a 'Help' or 'Contact Us' link in the app's settings or menu, which directs you to their web-based support.
Estimated Response Times from Deseret Book
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (can be longer during holidays) |
| 24-48 business hours | |
| Live Chat | Under 5 minutes |
| In-App | N/A (Redirects to web support) |
Tips to Reach Support Faster from Deseret Book
- Use Live Chat for quick questions. It's almost always faster than waiting on hold on the phone.
- Call early in the morning. Their phone lines (MST) are busiest mid-day and right before they close.
- Avoid calling on Mondays or after a holiday. Call volumes are always higher then.
- Have your order number or account info ready. Don't make them wait while you search for it.
Before You Call: What to Have Ready
- Your Order Number. Seriously, this is the first thing they'll ask for. Find it in your confirmation email before you even dial.
- The email address associated with your account. Not your work email or the one you never check, the one you actually used to sign up.
- A brief, clear summary of your issue. Know what you need to say so you don't get flustered. Just the facts.
- If it's a billing issue, have the date and amount of the charge. Having your credit card statement handy can speed things up.
Where to Quickly Solve Problems with Deseret Book
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An incorrect charge on your account | Phone Support (1-800-453-4532) | Phone agents can usually process refunds or credits on the spot. Email can take days. |
| An ebook not downloading | Live Chat | It's faster for troubleshooting, and you can easily copy and paste any error messages you're seeing. |
| You forgot your password | Website Self-Service ('Forgot Password' link) | This is automated and instant. Don't waste time contacting a human for this. |
| Tracking a shipment | Your Shipping Confirmation Email | The tracking link in the email is updated more frequently than the agent's system. |
| Filing a formal complaint | Email ([email protected]) | Use a clear subject line like 'Formal Complaint Regarding Order #XXXXX'. This creates a written record. |
Additional Helpful Links for Deseret Book
How Pine AI Can Help You Save Time Contacting Deseret Book
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Frequently Asked Questions about Deseret Book
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Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
