Trying to get in touch with Deseret Book? It can be a bit of a hassle, especially when you're just trying to figure out a billing dispute or track down an order that seems to have vanished, which some users on the Better Business Bureau have mentioned. Whether you're trying to manage your Bookshelf subscription or get your hands on the latest 'Don't Miss This' study guide that everyone's talking about, we've got you covered. You can reach them by phone, email, or even live chat on their official site, Visit Deseret Book. This guide will walk you through the best ways to get the help you need without the headache.
Different Ways to contact Deseret Book
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-800-453-4532 (Mon-Fri 8am-6pm, Sat 9am-5pm MT) | Urgent order issues, billing questions. |
| Live Chat | Available on deseretbook.com during business hours | Quick questions while shopping, checking order status. |
| [email protected] | Non-urgent issues, returns, sending photos of damaged items. | |
| Social Media | Facebook, Instagram | Public feedback, asking general questions. |
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | 1-800-453-4532 | Mon-Fri 8am-6pm, Sat 9am-5pm (MT) |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Inquiries | [email protected] | Avg. response: 1–2 business days |
c. 💬 Live Chat or Website Bot
- Where to access: Look for the chat icon in the bottom-right corner of most pages on deseretbook.com.
- Steps to access: Click the icon and fill out your name and email to start a conversation.
- Types of problems it handles: Great for quick questions about order status, product availability, and basic account help.
- If it escalates to humans: Yes, it connects you to a live agent during business hours.
d. 📱 In-App Support
- Platform: The Deseret Bookshelf app (iOS, Android) is for reading and listening, not for direct support.
- Steps to contact support through the app: The app's help section will direct you back to the main customer service phone number or the website's help center. There is no dedicated in-app chat feature.
⏱️ Estimated Response Times from Deseret Book
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes hold time |
| 1-2 business days | |
| Chat | Under 5 minutes (during business hours) |
| App | N/A (redirects to other channels) |
🔍 Tips to Reach Support Faster from Deseret Book
- Call during off-peak hours. Try mid-morning (Mountain Time) on a Tuesday or Wednesday for potentially shorter waits.
- Use the live chat feature on their website for simple questions to avoid the phone queue entirely.
- Prepare your account details ahead of time. Don't make them wait while you search for an order number.
Before You Call: What to Have Ready
Don't waste your time on hold just to get sent digging for information. Before you even dial, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it, and having your billing and shipping address ready doesn't hurt either.
Where to Quickly Solve Problems with Deseret Book
Here are some of the most common topics Deseret Book customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Tracking a Shipped Order | Your Email / Account Dashboard | The fastest way is using the tracking link sent to your email. It's often more up-to-date than what an agent can see. |
| A Billing Error on Bookshelf | Phone Support (1-800-453-4532) | Phone agents can typically access billing systems directly to investigate or reverse a charge. Have the date and amount ready. |
| Received a Damaged Item | Email ([email protected]) | This is way better than calling because you can attach a photo of the damaged book, which is usually required and speeds up the replacement process. |
| Can't Access an eBook/Audiobook | Help Center (Self-Service) | Try the self-service troubleshooting steps first. It's almost always an issue with needing to re-download the book or refresh your library, which is faster than waiting for an agent. |
Additional Helpful Links for Deseret Book
For additional resources, check out the following links:
Frequently Asked Questions about Deseret Book Customer Service
What's the fastest way to contact Deseret Book?
How do I file a complaint about Deseret Book?
Where can I find my account detail number for Deseret Book?
How long does it take for Deseret Book to get back to me?
What's the quickest way to cancel a subscription with Deseret Book?
How do I escalate an issue with Deseret Book?
Can I return an item I bought online to a physical store?
Emma Sullivan
EdTech and Media Writer
Emma Sullivan is the EdTech & Media Writer at Pine AI, focusing on the intersection of educational technology, digital media, and consumer trends. With over a decade of experience as a technology journalist and an educator, Emma brings a unique, hands-on perspective to their analysis. In her full time profession Emma teaches digital literacy programs and reports for leading technology publications, where they cover the launch of major educational platforms and the integration of new media in learning environments. Emma is committed to providing readers with practical, insightful, and reliable guidance whether it's about saving money or practical subscription hacks, she wants to empower consumers through knowleddge.
