Complain About KiwiCo - learn how to file a complaint

Best ways to complain to KiwiCo

Good luck. Response times can feel like an eternity, especially when you're trying to stop a payment.

• Call during off-peak hours (e.g., mid-week mornings right at 9 AM PT).
• Use their live chat, not the email form, for anything urgent.
• Prepare your account email and order number before you start the chat.

If KiwiCo is giving you the silent treatment, it's time to escalate. Your best move is to file a complaint with the Better Business Bureau (BBB). The BBB acts as a mediator; they forward your complaint directly to a contact at KiwiCo who is obligated to respond publicly. It's surprisingly effective, but prepare to wait. KiwiCo usually responds after a nudge from the BBB, but it can take a week or two. Before you do this, make sure you've already tried to contact KiwiCo directly, as the BBB will ask if you have. For billing issues, you can also file a chargeback with your credit card company. This disputes the charge directly and often gets a company's attention faster than anything else.

Subject: Formal Complaint: Unwanted Renewal & Cancellation Request for Account [[Your Email Address]]

Hi there,

I am writing again to resolve an issue with an unwanted subscription renewal. Despite my previous attempts to cancel, my account was charged on [[Date of Charge]].

The charge was for [[$Amount]]. Finding the cancellation page on your website was incredibly difficult, and frankly, the whole process has been confusing and frustrating. I no longer wish to receive any crates from KiwiCo, and I've been trying to stop these payments.

To resolve this, I require two things: an immediate and permanent cancellation of my subscription, and a full refund of the [[$Amount]] charge from [[Date of Charge]]. Please send a confirmation email verifying that my account is closed and that no future charges will be made.

If I don't receive a satisfactory response and refund confirmation within 48 hours, my next step will be to file a chargeback with my credit card company and report this issue to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Screenshot everything. Seriously. Screenshot the cancellation confirmation page, your chat with support, everything. When it's your word against theirs, proof is your best friend.
• Ask for a transcript. If you use the live chat, ask the agent to email you a transcript of the conversation. If they say they can't, just copy and paste the entire chat into a text file before you close the window.
• Use keywords in your first sentence. Start your email or chat with direct phrases like "unauthorized charge" or "cancel and refund." This helps get your request routed past the basic bots to a human faster.
• Go public. A user on Reddit mentioned they finally got a refund after they commented on one of KiwiCo's recent Instagram ad posts. It's a bit aggressive, but it often works when private emails are being ignored.

Tired of digging through KiwiCo's website just to find out they don't even have a support phone number? It's a huge time-waster. The endless email loops and waiting for a chat agent to reply can make you want to give up. Sound familiar? Pine AI handles the annoying parts for you. It sends the right emails, follows up persistently, and deals with the back-and-forth so you don't have to spend your afternoon arguing over a subscription. No joke. It just gets it done, saving you the headache and, more importantly, your money.