Complain About Bloomberg Business Week - learn how to file a complaint

Best ways to complain to Bloomberg Business Week

Honestly, getting a quick answer can feel like a lottery. But here's a general idea.

🔍 Tips to Get a Quicker Response from a Complaint

• Call Early: Try calling right when their lines open at 8 am ET to avoid the midday rush.
• Use Live Chat: For straightforward issues, live chat is usually quicker than waiting on hold.
• Have Info Ready: Before you contact them, have your account number, the email address you signed up with, and any relevant billing statements or confirmation numbers on hand.

If customer service is giving you the silent treatment or refusing to help, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). Bloomberg L.P. is an accredited business and tends to respond to complaints filed there to protect its rating. You can file online, and it forces them to give a public response. BBB works, but prepare to wait. It's not instant, and Bloomberg might need a nudge or two before they actually resolve it. Make sure you've already tried to contact them directly, as the BBB will ask if you've made an attempt to resolve it with the company first.

Subject: Urgent: Unresolved Subscription Issue on Account [[Your Account Number]]

To Whom It May Concern,

I am writing again to resolve an issue with my Bloomberg Business Week subscription. Despite contacting customer service on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of incident]], I was incorrectly charged [[$Amount]] for an auto-renewal, even though I had already cancelled my subscription. Having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately and provide written confirmation that my subscription is cancelled and no further charges will be made.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a Supervisor Immediately: If the first representative is unhelpful or just reading from a script, politely but firmly ask to speak with a manager or supervisor. Don't waste time repeating yourself to someone who can't help.
• Request a Reference Number: Always ask for a ticket or reference number for your conversation. This creates a record and makes it easier to follow up without starting from scratch.
• Get It In Writing: After a phone call, send a follow-up email summarizing what was discussed and agreed upon. For example, "This email is to confirm our conversation where you agreed to process a refund of $XX.XX." This creates a paper trail they can't deny.
• Try Social Media: One user on a forum mentioned they finally got a response after publicly tweeting at @Businessweek with their issue. It's a long shot, but public pressure can sometimes work wonders when all else fails.

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